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Tripcover Questions & Answers (page 4 of 4)
71 questions from our users
loniasked
Hi!
The rental company we are using (in Europe) does not cover things such as windows, tyres, underbody, roof and interior of motorhome (under 3.5 tonne). Do you still cover these items if damaged?
I know you cover the excess for a claim, but are excluded items still covered?
Thanks!
1 answer
Desmond S.Tripcover
Yes if you read the PDS https://tripcover.com.au/Allianz_Tripcover_Policy.pdf
you will see we cover the excess PLUS these exclusions: windscreens, undercarriage, tyres, single vehicle accidents.
John Basked
1. Do you cover car bumper damage? 2. What is the situation with covering damage to another vehicle that is your fault?Thanks, John New Zealand
1 answer
Desmond S.Tripcover
Hi John, the normal wear and tear of bumper bar and trim is handled by the rental car companies but in the event of an accident, yes the policy covers bumper bars.
Third party damage is covered by the rental car company so any damage to another vehicle would come under your excess liability which
the policy that we sell covers.
Bellaflickasked
HiTripcover
I'm looking at hiring a truck through thrifty - a 3 tonne 3Var. It looks like a truck but it is classified on their site as a moving van. Can you advise if this falls within your policy? It's a Mitsubishi canter. Thanks
1 answer
Desmond S.Tripcover
Sorry Bella but no, this is considered a commercial vehicle of which we do not cover.
BigHeadBearasked
We are going traveling to Tassie & Melbourne (from Feb 7 - 19) and excess vehicle reduction insurance I believe is very important. We will rental have mini-van (12-seats) in Tassie & 8 seats (Imax) in Melbourne, the 0 excess policy will cover mini-van (family travel)? One policy will cover from Feb 7 - 19 with 2 locations? Thank you.
I also would like to know if I would buy 0 excess policy from you and when I collect the car in rental, what kind the insurance I should have to cover the basic?
Thanks a lot for your help!
1 answer
Desmond S.Tripcover
Hi, yes we can cover these two rentals of yours. You will need a separate policy for each.
There is no need to take out the car rental companies CDW or Collision Damage Waiver as they have a standard
that comes with the rental and the policy that we sell should cover the excess liability.
Have a good trip.
Bobasked
We are hiring a car in England for 4 weeks then going across to Ireland and hiring a car for a further 4 weeks. We are looking at taking out a policy for the full 8 weeks. Are we permitted to make 2 separate claims for $4000 each on the one policy to cover both hires, should in a worse case scenario we damage both vehicles? I might add, we have travelled many times and never had a claim but need to clarify this in case we need to take out two policies. Thanks, Bob
1 answer
Desmond S.Tripcover
Hi Bob, you will need a separate policy for each rental agreement. This takes out the issue of making two claims on the same policy
and is part of the restrictions Allianz applies to the policy.
Kiahasked
HI TC,
My partner and I are travelling to the USA and hiring a car for 48 days. The rental car company is looking to sting us up to $34USD a day for insurance. This equals the same price as our rental cost. This is also compulsary for us to have to then be covered by our travel insurance policy.
After doing some reading it seems like LDW/CDW are big things over there. We want ALL our bases covered, and all things applied in the event that we are unfortunate enough to be involved in a incident.
How taking out the trip cover is the policy similar to what is likely to be offered by the rental car company, just at a reduced cost? Or is there likely to be significant discepencies and 'holes' in the policy?
1 answer
Desmond S.Tripcover
This is an issue when renting in the USA, as most people there that have auto insurance are usually covered by this for their rental.
If you use say Hertz.com.au and let them know you are from Australia they will take that into account.
They offer you this that it seems your third party liability would be covered :
Loss Damage Waiver
Vehicle license fee recovery
Liability Insurance Supplement
MISCELLANEOUS TRF FEE
Taxes
Hotel Concession Fee Recovery
I found this info related to this issue on Tripadvisor. We need ot be careful and not give you direct advice.
https://www.tripadvisor.com.au/ShowTopic-g1-i12567-k6355193-Car_Rental_Insurance_USA-Road_Trips.html
Anyway what ever excess may be left when you rent the car we will cover that in this circumstance.
suzanneasked
Is there a specific cdw for campervan?.
can i access to the detailed policy?
how can i contract in this case?
thanks
1 answer
Desmond S.Tripcover
No it is the same policy and Product Disclosure Statement as the car rental excess policy
carol49catasked
Do you cover car hire in the USA?
1 answer
Desmond S.Tripcover
Hi Carol we cover Australians going over to the USA. We also cover Americans coming to Australia.
Usually when an Aussie rents a car for the USA they get the extra cover needed
to cover the vehicle and we cover the excess liability that comes with the rental car.
Danasked
Hi, is this cover recognised by all rental car companies? We are booking a car this weekend with Hertz so do we just purchase the insurance separately and then get in touch if there is a claim required?
Many thanks!
1 answer
Desmond S.Tripcover
You have summed it up well Dan we have over 1000 car rental customers a month using our policy and if they have an accident it is pretty easy to claim.
We are underwritten by Allianz and so your claim will go direct to Allianz Global Assistance.
Technically it does not have to be recognised by the car rental company as their CDW is not compulsory. You just tell them that you decline theirs and that you ahve your own. Of course they don't like it as they make a lot of their profits from getting you to buy their expensive collision damage waiver, but business is business.
Josephineasked
Will travel to Melbourne and Tasmania for two weeks, would like to cover the car rental with $0 access, how do i purchase Tripcover and its terms and conditions. What is the claiming procedures for international traveler?
1 answer
Desmond S.Tripcover
Hi Jo, there is no problem in purchasing a policy online and yes we cover over seas visitors.
Here is a link to our PDS and there is no problem with making any claims online either.
https://tripcover.com.au/Allianz_Tripcover_Policy.pdf
More on claims
https://tripcover.com.au/claims.php
Kyraasked
Hi, I cant access the tripadvisor web site, it doesnt allow me to log on their site. Is there any other way to get in touch with them? the phone contact I have found on the net was not working and no answer via facebook neither? :(
1 answer
Desmond S.Tripcover
Hi Kyra I presume you mean Tripcover not Tripadvisor?
Sorry to hear about your issues. Where are you trying to access the site are you in Australia?
my skype id is des.sherlock1 that you can contact me on
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