I had to cancel my trip to USA due to medical reasons. I submitted my claim only to find out that anything I purchased prior to taking out insurance was not covered. Getting my money back after the date of insurance was easy however the case manager never answered my calls or emails. Communication is poor.

After being delayed in nz because plane had mechanical issues which put us 24 hrs behind schedule,we missed out connecting flights,then it cost $1600 for new flights in which virgin refused to cover any cost

Car broken into, the window sill was ripped of but this isn’t classified as forced entry.
It happened roughly between 20.30-21.30
They claim it was out of daylight hours
Because on record sunset was at 20.26 that day.

Requested a claim for overseas theft, and the Virgin travel insurance clearly declined without providing any valid reason. Seriously would not trust Virgin travel insurance or even recommend it to anyone. These people are just simply ripping people off in the name of travel insurance. I thought that even though I lost my luggage wroth $5k, I would still be able to rely on Virgin travel insurance, however i was clearly wrong. Virgin travel insurance is not worth it, I would recommend using other trustworthy travel insurance.

Awesome application process - could do it in 2 minutes and very competitive pricing. I used the insurance for my trip to Europe because I wasn't covered under the credit card insurance.

Do not use these people for travel insurance! they will hide behind 73 PAGES of terms and find something in those 73 pages to deny your claim and say you should have read every single one of those pages and tried to think of every possible outcome that may happen to you when travelling. used them once and will never ever use them again and would strongly recommend no one does. if you have any family member in particular over 84 then DO NOT USE THEM

Had a massive nose bleed which required A&E treatment in Spain. This caused us to miss our return flights. Tried to claim the cost of extra flights to be told it wasn't covered. I used Virgin as a big name company over cheaper options. Total rubbish & a waste of money!!

Got travel insurance for myself, partner and daughter. Had our camera stolen in Thailand, made a claim and lots of hidden fees came out. Fees of "wear and tear" "making a claim over £150".
Altogether we claimed for $650AUD and had all the receipts and paperwork. We will receive a refund of $200.

I had my insurance claim through Virgin who harassed me so bad & victimized I went to the Ombudsman and reported them for Bullying.
Please go through a bank or your travel agent.
l still am out of pocket well over $3,0000

First of all the company overcharged my account for my policy, then when I called to fix it they blamed me like it was my fault. Secondly I tried to make a claim for $120, I provided all the relevant information and they denied it. Mind you the insurance was about $470 so they still made money. The customer service people were bad, but the claims people....

Great value insurance. I purchased an annual gold cover. I lost my glasses on one overseas trip and the whole process for claiming was easy, quick and on the whole, a pleasant experience. I found the customer service to be consistently great. Wouldn't think twice about using them in the future.

I was robbed in New York and had purchased a COMPREHENSIVE policy prior to my trip. I am still trying to get my claim processed 3 weeks after the incident, all i get is reason after reason why they are unable to process the claim. DO NOT PURCHASE insurance from this company. I have purchased policy's from other organisations and have claimed in the past, all Virgin/ALLIANZ care about is finding a loophole to deny your claim. When I told them I was robbed their first reaction was to say that I may have been negligent. Horrible.

My husband is the primary card holder and asked would I be covered if I traveled without him - they said yes. When I rang and asked the same question they said I was not covered as I was not traveling with him. I have no idea what is right but I do not trust this insurer at all.

Made me feel like i was a criminal for claiming while i was in hospital for 5 days in Thailand. They will look for any possible way to get out of paying by asking you hundreds of questions and getting all your medical records from your doctor at home. I don't know how food poisoning could be a pre-existing medical condition but they tried anyway! Then they told me they had spoken to the hospital and they would be paying the bill in full directly to them but then the hospital wouldn't let me leave without paying them in full. Save yourself the trouble and use a different company. If only i had read the other reviews before going with virgin...

I made a claim after a theft. The questions the insurance asked made me feel like I was the guilty one instead of the victim.
The time to process the claim is just not acceptable. I highly not recommend this company.