From January 2020, WA Housing Centre is offering a $100 Westfield gift card to their customers in order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward. Previous incentive: from November 2015 to December 2022 - $250 and $500 Westfield gift cards.
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PappyPerth, WA
- Verified customer
Absolutely wrapped.
Overall I am extremely satisfied with my new home and the process from start to finish. Like all things no process is perfect but I can not say a bad word about the trade men and women and the quality of their work. The overall finish is fantastic. The only recommendation I would suggest is a bit more transparency about finish dates and handover.
1 comment
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Rachel V MazivazvosePerth, WA
- Verified customer
Exciting Times
WA housing were nothing but the best. They worked so hard to help me get my first house as a young lady. I was very happy with Pre and post construction. My house looked absolutely stunning in the end. My final cost was exactly the same as my estimated cost I had no suprises. Thank you to my sales consultant Daniel and the rest of the team who made it all possible. Goran, Sean, Brooke,Nina,Ben, Bethany and Debbie. I appreciate all your hard work. The quality was beyond my expectations. WA housing was there to answer all my questions and guide me through the process. Job well done team. I would 100% recommend you to anyone wishing to build. The best part of it all was getting land exactly where I wanted to live.
1 comment
Admin TeamWA Housing Centre
Hi Rachel,
Thank you so much for this amazing 5 Star review! We are so pleased to hear you had such a positive experience and would recommend us to others.
We wish you all the best in your new WA Housing Centre home :)
- WA Housing Centre team.
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AlineWestern Australia
- Verified customer
Overall we are very happy with everything
We are very happy with WA Housing Centre and the final result.
The sales process was very clarifying and detailed. Our sales consultant did go the extra line to help us.
The quality of the building itself is very satisfying and did surprise us positively in many ways.
We only felt that the pre-start let us a bit down. Being first home buyers and coming from overseas put us on a position where everything in the process was unknown and totally new. Lots of important information were lost and we ended up having some unpleasant surprises after signing the contract.
We still would recommend WA Housing centre, but the pre-start process definitely needs to be reviewed, since this is one of the most important steps on building a house.
1 comment
Admin TeamWA Housing Centre
Hi Aline,
Thank you so much for this great review!
We are so pleased you had a positive experience and would recommend us to others! We are disappointed to hear about the pre-start experience though. We will pass on the feedback to our team.... Read more
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JackPerth, WA
- Verified customer
Excellent build process but vague sales staff.
Building with WA Housing Centre has been an overall pleasant experience with staff that were quick to respond and answered all my questions throughout the build process. They helped find an area to build in that was suitable for me, help with the loan application process, and made it easy to figure out what selections I wanted and what could fit in my budget. There were some issues that were picked up during the PCI, but these were minor and fixed quickly. The one part of the process that has left a somewhat sour note is the sales process. Duri...Read more
ng my initial sales meetings the consultants were somewhat vague on what was and wasn't standard, and as a result, left me with some disappointment during prestart. Overall I am very happy with the house and the inclusions that were given.1 comment
Admin TeamWA Housing Centre
Hi Jack,
Thank you so much for your great review and your feedback regarding our team and service! We are pleased to hear you had a positive experience and are happy with your new home!
We wish you all the best,
- WA Housing Centre team
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Joy NPeel, WA
- 2 reviews
- Verified customer
AMAZING EXPERIENCE!!!!
We were extremely happy with the whole experience!!
Simon Botha who was our Sales Consultant of choice made the whole decision very easy for us when he told us all about the positives and advantages of building, he helped us stay in our budget and also recommended us to an excellent broker.
We jumped straight into it and was living in our beautiful new home just 7 months later!!
We loved the whole entire process, from going to meetings and choosing our colours and finishings to meeting our site supervisor Kendall Richardson to do walk throughs ...Read more
1 comment
Admin TeamWA Housing Centre
Hi Joy,
Wow! What a fantastic review! Thank you so much.
We are so pleased to hear you had such a great experience building with us, love your new home and have recommended us!... Read more
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Negar G.Perth, WA
- Verified customer
Great first experience with building
Found the process simple, pleasant and stress free. Every person I interacted with was friendly, sincere, professional and had excellent customer service. I had a wonderful experience with WA Housing Centre from the initial meeting with Daniel (Sales Consultant), through to the admin/contracts process with Ben and Nina (Contracts and Sales Admins) through to finance with Simon (Mortgage Broker at the Loan Company) to pre-start with Kate, Accounts with Lorella and lastly construction with Deborah (Construction Consultant) and Sean (Site Supervis...Read more
or). The workmanship and build quality was excellent. Every call and email was addressed perfectly and promptly. A big thankyou to Deborah and Sean you’re both superstars! The portal and updates provided were great because I was very time poor throughout the whole process and couldn’t attend site to often and did rely on the team to just go ahead and build a great quality house.1 comment
Admin TeamWA Housing Centre
Hi Negar,
Thank you so much for this amazing 5 Star review!
We couldn't be happier to hear you had such a positive experience building with us and enjoyed working with our team.... Read more
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Chris OHPerth, WA
- Verified customer
They are awesome!!
I built my first home in 2022 and have lived there 2 months now.
All process was faster than what we expected and smooth.
Only problems were some items what salesperson explained to us and reality was different, but the administration staffs were very helpful and sort them out very efficiently.
Especially, the financing team was brilliant from start to the end.
Thanks again for your efforts.
During the construction periods, the site supervisor was very professional and sort out every thing we pointed out in timely manner.
Final cost was pretty much same as we have been quoted and they explained everything what would cost more and less.
...Read more
1 comment
Admin TeamWA Housing Centre
Hi Chris,
Congratulations on building your first home and thank you so much for your 5 Star review! We are so pleased to hear you had a fantastic experience building with us and that you would recommend us to others.
We wish you all the best,... Read more
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- Verified customer
Fantastic! So pleased with end result.
I was nervous about doing this for the first time on my own and as a single parent. I was so pleased with all the help I got though. There was someone helping me through every stage and they were always happy to answer my many questions.
Workmanship was excellent. The supervisor kept me informed at all stages and the very few thing I was unsure of were addressed immediately.
The final cost of the build actually came in under my budget. Only by a couple of thousand but I was pretty pleased about it.
I have and will recommend WA Housing to anyone ready to build.
1 comment
Admin TeamWA Housing Centre
Hi Sharon,
Congratulations on owning your own home and hank you for this amazing 5 Star review!
We're so please to hear you had such a good experience with the build and our team, and that you would recommend us to others. :)... Read more
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DonnaPerth
- Verified customer
Fantastic! Now have my dream home!
I built my first home in 2018 which was an absolute dream to do. From location, design and finance it was all very smooth running and the best part of building is being able to create exactly what you want. The exciting part, for me, was picking all your finishings such as extra lighting, tiling, flooring etc as this is a completely unique part of your build that can make such a huge difference to the overall finish and of course what makes it YOURS.
The construction part was very quick - 7 months from slab being laid to getting the keys in m...Read more
y hand. Along this way I had regular meetings with site supervisor to ensure all was going to plan. Office staff as well and construction workers were all very helpful and explained things along the way. This was fantastic as can be quite a stressful part of the journey wondering if everything is going to plan - regular updates from the team really puts your mind at ease that you are in safe hands. I have now been in my new house for a year and it definitely feels like home! I have come across a couple of issues in recent weeks and contacted sales department waiting on a reply. This includes cracking to rendering externally at front of the house and that when it rains my garage floods - I have lost some belongings I was storing in there due to water damage so hoping these issues can be rectified before the winter comes! These are the only negatives I can say about the build as otherwise all welt to plan and so much more! I would highly recommend if you are thinking of building, I am very grateful for my whole experience :) Donna1 comment
Admin TeamWA Housing Centre
Hi Donna,
Thank you so much for this amazing 5 Star review! We couldn't be happier to hear you had such a positive experience and that you would recommend us.
We wish you all the best!... Read more
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Arthur KaiserPerth, WA
- Verified customer
Smooth throughout the whole process
Since the beginning of the process, the staff was super friendly and helpful despite my partner and I being very confused about the whole thing and asking millions of questions.
We were amazed by how quick our house was built. Apart from very few issues with the house which they fixed as soon as we told them about it, the house was very well built.
1 comment
Admin TeamWA Housing Centre
Hi Arthur,
Thank you so much for your great review! We are so pleased to hear you had a positive experience and that you're happy with your new home :)
We wish you all the best!... Read more
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Keagan H.Perth, WA
- Verified customer
Amazing new house despite a few minor bumps in the road
Pre-construction:
I was first contacted by WA Housing Centre in January of 2022. We started the process of looking at house designs and areas where would like to build. Our agents, Todd and Andrew, were awesome in providing us with key information about financing and possible locations for us to build. They were able to secure us a piece of land for a great price that was perfect for us. We carefully went through the design and they provided helpful hints on how to optimise the design. Despite my million questions we made it through.
Securing ...Read more
finance: The highlight of the experience for me was the partnership BGC have with Rebecca and The Loan Co. Rebecca was super helpful in explaining how a house loan works and she worked tirelessly to answer the many questions we had. She was able to put our worries at ease by providing us with a loan that suited our needs. Fantastic! Prestart: This was probably the most difficult part of the process. BGC have an awesome online portal that allows you to really take your time and look through everything. It renders a 3D model of your house which is also really cool. Going into Prestart I was unaware how much we would spend. We had put an allowance on our loan but I would suggest that anyone building put a min of 10k - 20k down for Prestart. It ensure that you are able to make those changes your really need to make it your own. Our biggest disappointment was that after we went for our Prestart, BGC lost all the information we gave at Prestart. This meant that we had to complete some selections over the phone. Some of the selections didn’t end up being what we wanted but it was close enough. Construction:1 comment
Admin TeamWA Housing Centre
Hi Keagan,
Thank you so much for taking the time write this great review - your feedback is really helpful for us! We're pleased to hear you had a positive experience overall and that you're happy with your new home.
We wish you all the best.... Read more
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- Verified customer
Great start for a first home
The build of my home was amazingly quick and professionally done on time.
One issue with workmanship was some damaged storm water pipe work, when the bricks were delivered the pipe was squashed down and cracked, they repaired it ASAP.
Cost was bang on! and the sales staff are great and helpful through the process
1 comment
Admin TeamWA Housing Centre
Hi Vince,
Thank you for your great review! We're pleased to hear you had a good experience and that you're happy with your new home.
We wish you all the best!
- WA Housing Centre team.
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Nadin T.Perth, WA
- Verified customer
Perfect!!!!
Just got my keys 2 days ago and tbh everything is just perfect. The whole process was very smooth with no stress or anything to worry about. Special thanks to my sale consultant, Luke Bebich for his help. He showed me the land, got me the best offer possible and showed me a display house with the same design as mine Since I wasnt quite sure of the design. Everything after that was perfect and simple, and now I Will be celebrating xmas in my new house:))
1 comment
Admin TeamWA Housing Centre
Hi Nadin,
Thank you for your 5 star review and a big congratulations on being able to spend Christmas in your new home!
We couldn't be happier to hear you had such a positive experience.... Read more
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Jenina N.Perth, WA
- Verified customer
Very responsive!
The build was not 100% issues-free but WA Housing was really quick to respond and act on resolving any issues. The issues we found during PCI was fixed before handover. Then, when we had a problem with a leaky roof, the next day after I emailed them, someone came to fix it.
Among the sales agents we met, Todd Nener was the most helpful one hence, why we went with WA Housing. Not pushy and very proactive. Admin staff were also extremely helpful especially, Nina Lahood.
Mathew, our site supervisor, was incredible, knowledgeable and very thoro...Read more
ugh. He was transparent and notified us of some faulty things he found during PCI and assured that they will be fixed. He even gave as tips along the way. Overall, our experience with WA Housing, as a first home buyer, was excellent.1 comment
Admin TeamWA Housing Centre
Hi Jenina,
Thank you so much for your 5 Star review!
We are so pleased to hear you enjoyed your building experience and congratulations on your first home!... Read more
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Andrea R.Perth, WA
- 2 reviews
- Verified customer
Excellent end to end service
From the initial meeting, through to the final inspection, everything was seamless and thorough. All my questions were answered promptly and clearly. The portal was a great planning tool, and the fact all my documentation is held for 6 years is a great bonus. Incentives were paid out in full on time, and the completion process was quick and easy. Would highly recommend WA Housing to anybody considering build a new home, and i'd like to make special mention to Simon Smith at The Loan Company, his patience and knowledge was invaluable throughout the whole process.
1 comment
Admin TeamWA Housing Centre
Hi Andrea,
Thank you so much for your review! We are happy to hear you had such a great experience building with us and that you would recommend us!
We wish you all the best.... Read more
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Jamie J.Perth, WA
- Verified customer
I couldn't have done it without them!
As a young, single woman, I had multiple companies tell me that I wouldn't be able to afford to build a home by myself, I would need a friend, partner or family member to assist. When I went for my first meeting with Kyro at WA housing centre, he was positively sure I was financially stable enough to do it.
They ran through every little thing with me, and prestart was so easy and comfortable.
Building was a lot cheaper than I was told from other places, and TODAY, I have my keys and am moving in . The whole process has been smooth sailing and I am so unbelievably satisfied and proud to be able to say I've done this.
PLUS, my house looks incredible.
1 comment
Admin TeamWA Housing Centre
Hi Jamie,
Wow, this review has just made out day! Thank you so much and we are so happy we were able to get you into your own home, all by yourself!
Congratulations and we wish you all the best.... Read more
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- Verified customer
All in all, very happy with the quality of my beautiful new home
The build of my home was managed professionally, the time to build was around 5 months.
One issue with workmanship was some damaged toilet pipe work in the slab, when the bricks were delivered the pipe was squashed down and cracked, they told me it had been repaired but no photos were sent so i still have no proof this was done.
Cost was bang on, i have exactly the home i wanted ready before christmas, perfect !
1 comment
Admin TeamWA Housing Centre
Hi Neil,
Thank you so much for your great review! We couldn't be happier to hear you had a positive experience and that you will be able to spend Christmas in your brand new home - congratulations!
We wish you all the best.
- WA Housing Centre team.
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Samantha L.Perth, WA
- Verified customer
Job well done
We found the process very simple and felt well supported throughout, from finding the block, organising the finance, finding the right design. The access to the building portal was great, keeping us up to date with progress through the process, and kept all the documentation easily accessible in one place. Any time we had any queries or issues WA Housing Centre were quick to respond. Very happy with the service we received.
1 comment
Admin TeamWA Housing Centre
Hi Samantha,
Thank you so much for your 5 Star review! We are so pleased to hear you enjoyed your building experience and are happy with your new home.
We wish you all the best.... Read more
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LukePerth, WA
- Verified customer
Make sure you get what you were promised
To start off with when i originally was taken to a display home by the guy who signed me up to the wa housing package, i was impressed as he stated this is basically what your layout will look like? Upon completion it doesnt really look anything like it at all, obviously the display home was bigger than my house but still the kitchen and especially the ensuite in the main bedroom looks nothing like what i saw and obviously that is the look i had imprinted in my mind, so disappointed to say the least, not to mention there is no cupboard space a...Read more
s he stated there would be plenty. And was also promised a smeg upgrade oven and gas cook top and never recieved it because it was not in writing, so that I feel put a nail in the coffin to begin with.Not really impressed with the whole house and land package at all. The workmanship is also to be questioned, the painting is not great and even after stating it wasnt it still hasnt been fixed properly. The landscaping package is also another questionable problem as we were told we would have grass and retic and upon meeting with the landscaper i was told its mulch just mulch and half a dozen plants, no retic? Well you can imagine how diappointed I am with that. After final inspection I was told someone would come in to clean, well no one did, everything had dust everywhere, doors floors, sinks and kitchen bench. For the amount of money I am paying I really expected more, so I cant really say im happy with the whole thing, its been a hassle from start to finish from dealing with all the people involved to moving in to a filthy house. You are basically told and promised these things but basically at the end of the day you get the very basics unless your finance covers it or your willing to pay.1 comment
Admin TeamWA Housing Centre
Hi Luke,
Thank you for your review. We're disappointed to hear you're not entirely happy with your building process.
We have passed your feedback on to our team and are currently looking into the issu... Read more
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FranPerth, WA
- Verified customer
Happy with the final result
The build was well managed. Seems like it is a really good quality build. Generally, happy with the processes pre, during and post construction apart from a few issues such as pre-construction being advised that the block came with $3000 prepaid visa card which never materialised. Also, just a few touch ups were needed at PCI and were resolved. Few hiccups at handover, but also resolved. Fence left with a lot of mud patches. Little things but overall, we are happy with our home.
1 comment
Admin TeamWA Housing Centre
Hi Fran,
Thank you for your great review! We're glad to hear you are overall happy with your building experience and that you're happy with your new home.
We wish you all the best.
- WA Housing Centre team.
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Questions & Answers
Btothejasked
Hi, I'm about to build with New Home centre WA, any reviews please? can email me at [email protected]
1 answer
Admin T.WA Housing Centre
Hi Btothej,
Thank you for your question. We will contact you via your email address.
Thanks
Sarah sasked
hi im a single mum and I have some debt. Will i be able to qualify for a house and land package?
1 answer
Admin T.WA Housing Centre
Hi Sarah,
Thank you for your enquiry.
The best thing to do would be to email your contact details through to and I can have one of our house and land specialists contact you and discuss your options.
Thank you,
WA Housing Centre team.
EZWasked
In April 2015 I signed a preliminary contract for my son. It had to be done quickly because that month the deal of $10.000 bonus was going to expire. I signed for my son and I also paid the deposit. Now, if I have any questions, nobody can deal with me because the house is in his name. Fine, but, my son is asking me where are the $10.000 promised ... well it has been asked and asked and asked. Few weeks ago one representative (that didn't know about the deal as others in the course of this business) said she was going to send the query to the sale department. Still silence. The sale person said not to worry 'The money is there'. Nobody knows!! I had to point out that they are advertising it on the website. Still disbelief. I left the printed page with the lady at prestart because she was interested to know. I even had a chat on line asking how is the deal and the gentlemen confirmed it is real. Where do I go from here?
1 answer
Vanessa S.WA Housing Centre
Hi EZW, we are disappointed to read your feedback. Please allow us the opportunity to assist with further clarification around this matter for you. Can you please kindly email with your preferred contact details and job reference number for us to review your concerns.
Kind Regards,
The WA Housing Centre Team
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Admin TeamWA Housing Centre
Hi Pappy,
Thank you so much for your great review! We're so pleased to hear you had such a positive experience and that you're happy with your new home :)
We wish you all the best!
- WA Housing Centre team.