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Wendy Wu Tours Questions & Answers (page 2 of 5)
93 questions from our users
Vivienneasked
I am due to travel to S Korea & Japan 22 March. I’m currently in Singapore and they are saying they won’t accept people who have been in S Korea, Iran and China. How does this impact on my planned travel arrangements?
No answers
Keith Casked
Are the end of March tours to Japan going ahead? It would appear to me Wendy Wu would be putting your members at risk given the warning to exercise high levels os care and the Japan Government closing schools and various entertainment facilities
Kc
4 answers
Thats wendy wu. Give all the money back, not a chance,our helth is more important, no tours should be going ahead.Until the aust government.Opens its borders. Get our money back.?
We are booked on a Wendy Wu tour to Japan at the end of March.
We are concerned that if it does go ahead we won’t get to do the things we’ve paid for.
All things being considered this isn’t a cheap package holiday.
if you do go, you will not covere by your insurance for the VIRUS.as far as i know.
Dean D.asked
We are booked on the Jewels of Japan tour at the then of March 2020. Im worried that as of today the coronavirus has been declared a pandemic disease status and that our holiday is at risk of being cancelled. We have booked with Wendy Wu Tours but are unsure when we would be informed if this is to be cancelled given the current coronavirus status.
1 answer
we all hope that it is verry soon.then we all hope to get all the money back.then we can travel when its safe.good luck to that,????p.s wendy wu
,wont let go of the money we pade up frount.
curiousasked
Why are your Sri Lanka tours so expensive compared with other providers? There are similar tours offering 5 star hotels, full service air flights, meals and everything Wendy Wu offers and more eg the rail journey which is no longer in the Sri Lankan itinerary.
Why should we choose Wendy Wu when others are half the price?
1 answer
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Curious,
It is near impossible to make any comparisons between what we offer at Wendy Wu Tours and tour operators that are not mentioned. With many different factors being applicable to all facets of our tour packages, it can be like comparing apples to oranges, and without any further information, we cannot make any accurate comment.
If you wish to enquire for any of our Sri Lanka tours, you are more than welcome to call our friendly Reservations team on 1300 727 998. Both our Sri Lanka group tours are currently on our Asia on Sale promotion and have a further $600 off the brochure price.
Warm regards,
Wendy Wu Tours
Jackie masked
We are booked to go to Japan leaving 16 May this year. Where do we stand if we are unable to fly out of Australia due to govt warnings? Do we get a full refund from Wendy wu and airlines?
2 answers
i dont think so,a full refund from wendy wu big ??????
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Jackie M,
We have been monitoring the situation on a day-by-day basis for travel advisories in Japan. DFAT are recommending Australians exercise a high degree of caution in Japan. This does not mean that people need to reconsider travel to Japan at this stage. As May is still a few months away, we cannot comment on what the situation will look like then, but should anything change, we will certainly be in contact to advise the different options that will be available. Please rest assured that the health and wellbeing of all of our passengers is of paramount importance to us, we would not send anyone to a destination deemed unsafe.
If you have any questions, please feel free to call through to our friendly Reservations team on 1300 727 998.
Warm regards,
Wendy Wu Tours
Dawn brabbsasked
We have booked a holiday to Japan and an add on to South Korea, but we don’t travel to November. we will need to pay our final balance in July though, if we are unable to travel because Wendy woo. Cancel due to the virus out break will they give us a full refund?
Dawn & Steve Brabbs
2 answers
only wendy woo an give that answer.the whey its going it could be a pandemic by march.and you would think all holidays, to china,japan,south korea, and many parts of the world. would be ancel.
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Dawn,
At this current point in time, it is only our China departures that have been affected and as a result, we have cancelled up until the end of March. We are, however, monitoring the travel advisories on a daily basis, for China and all other destinations we offer.
As the travel advisories currently in place are relevant for today’s date, we cannot comment on what the situation will look like for November departures in all destinations. That being said, the safety and health of our passengers is our number one priority. Should the travel advisories remain in place 21 days prior to departure, we will be in contact to advise cancellation and have some options available for amendments or cancellation free of charge.
If you have any further questions, please feel free to contact the friendly Reservations team on 0808 2748 655. We are also regularly updating our websites as new information is presented which can be found at https://www.wendywutours.co.uk/help-and-advice/travel-advice/
Kind regards,
Wendy Wu Tours
Jeannieasked
We are travelling to JAPAN end March this year - only approx 6 weeks to date of flight via Singapore Airlines. Doing Japan Uncovered land tour. After seeing the way Australian people are being treated on the Diamond Princess and not being evacuated by our Australian Government - we now worry about our safety in Japan should anything happen. What is the status regarding your tour as mentioned above - is is still going or has it been cancelled or is it "to be decided" as things change in regard to the corona virus. regards from Us 2 concerned tourists. PS thank goodness we already did China with Wendy Wu - it was brilliant....
4 answers
Hi Wendy wu kept $2000k of my paid trip due to cancellation (on my part), it would of been a gamble if I left any longer to departure date, wendy wu was looking at going ahead and modifying locations, at the moment I don't think it safe to travel as now contact of virus is said to be contagious easily and the extent is not being told, the truth is slowly coming out. Before all this I was told the tour was great by others that travelled to china, I've never been to Asia, I'll stick to Europe and other parts of the world. I can not advise for your trip to Japan, I had health insurance and received a refund I found out they do not cover you if you get sick from virus it's in most travel insurers product disclosure, hope you have a safe and wonderful trip all the best.
Thank you - I have left it too late to only loose 50% and not sure if air fares I loose in full as well - but with this virus it is health first and foremost - Japan has not been excluded for travel so no comeback with Insurance - and devastated to hear Insurance does not included getting sick with virus - what do they cover ?? We did not know about virus when we booked so you think they should cover - let down at every angle - and yes Wendy Wu China was magnificent trip so maybe another time for you. Safe travels and good health.
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Jeannie,
Please rest assured that the wellbeing and health of our passengers is of upmost importance. We have been monitoring the situation on a day-to-day basis, and the decision has been made to cancel all China tour departures up until the 15th of March as a result of the coronavirus.
Japan tours are operating as scheduled, the current DFAT advisory states to “exercise normal safety precautions”. At this point in time, the standard cancellation/amendment fees would apply. We understand this situation is a point of concern for many travellers, but please know we would not make any decision that would jeopardise the safety of any of our passengers.
We hope you are looking forward to your Japan Uncovered tour, it is a truly wonderful part of the world to see and explore!
If you do have any further questions, please feel free to contact our Reservations team on 1300 727 998.
Warm regards,
Wendy Wu Tours
Margaret S.asked
I am booked on the Magestic Yangtze leaving 2/4/20, will you keep me informed of what is happening with trips starting after 31st march please im am booked through a travel agent but i would like to be informed directly myself. thankyou Margaret
4 answers
Yes Margaret, my honest (best) advice is to see if you can choose Europe or another place now, or followup what's your options if it's cancelled my insurance does not cover virus outbreak. Travel agents will say anything to hold onto your money.
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Margaret,
The latest decision from today (6th February) has been made to cancel our China tours for departures up until the 15th of March, where passengers will be contacted in date departure order to make alternative arrangements.
From the 16th of March onwards to the end of May, due to travel advisories changing regularly, we are assessing the situation on a day-by-day basis and will advise the situation on individual tours 21 days prior to your tour departure date. We will be in contact with your travel agent to discuss your options. Please note that we are more than happy to waive any Wendy Wu Tours amendment fees if you wish to move your tour to a later date or book a different tour with us. You will, however, need to pay any difference in tour costs and flight amendment fees. If you wish to cancel, standard cancellation fees will apply. Should we be unable to offer your chosen tour (due to the DFAT travel advisory remaining in place) when we contact you 21 days prior, you will then be able to cancel your booking free of charge.
If you have any further questions, please feel free to contact our Reservations team on 1300 727 998.
Kind regards,
Wendy Wu Tours
Thank you, this information has been very helpful
ill way it all up when i get to 21 days prior, and see what the situation is then Margaret
JLAasked
I am travelling to India on the Inspiring India tour with my friends who are a married couple. I am travelling as a single female, paying the single supplement, therefore being alone in my own room. We are arriving a day earlier than the tour date of 29 Feb, therefore 28 Feb early in the morning. I have advised my travel agent that I experience some claustrophobia and have requested all rooms pre tour and during the tour, to be on a low floor with either a balcony, or opening window. I do not have the final itinerary for the name of the hotel on our arrival, which should be the same hotel as the Pre night hotel in Delhi. I am concerned regarding my problematic claustrophobia and the feeling of being "closed in" to a room. I do not want to burden my friends if a problem does arise. Can you please advise when I will receive the hotel list and also what I should do if I experience any issues? I would gladly move rooms, or even to other accommodation if my room does not suit me. Would this be a problem? Many thanks. JA
1 answer
Wendy Wu Tours AustraliaWendy Wu Tours
Dear JLA,
We hope you are looking forward to your upcoming Inspiring India tour with Wendy Wu Tours.
Please be advised that we have updated our Ground partners and requested a room on a low level, with either a balcony or an opening window. Should you experience any difficulties whilst on tour, we would advise that you speak with your guide in the initial instance.
You will receive your final documentation 2-3 weeks prior to travel, this will include your confirmed hotel list.
JLA, if you have any questions or require any further information, please contact our office to discuss this further on; 1300 727 998.
Many thanks
Wendy Wu Tours
Robynasked
My husband and his brother along with myself are booked on the 26day china tour beginning on 3rd April. How many people are booked on this tour just out of curiosity. Is it a small or large group? We are really looking forward to this trip and hopefully will still go ahead even with all the negative reports coming out regarding the health issues. We are also due to fly to Wuhan before transferring to a coach for our journey to the Yangtze river cruise
0
1 answer
Wendy Wu Tours AustraliaWendy Wu Tours
Dear Robyn,
We are delighted to hear that you are looking forward to your upcoming tour of China with Wendy Wu Tours, China is certainly a fascinating place to visit.
Currently your tour has reached the minimum numbers to travel with a National Escort as well as our knowledgeable local guides in each area visited.
We have made the decision to reroute tours that were scheduled to transit through Wuhan amid the ongoing corona virus outbreak. We are currently working with our Global Teams in the UK and China on options that will have minimal impact to your tour, and we will notify you shortly to provide further information. We appreciate your understanding during this time.
Robyn, should you require any further information or have any questions please contact our friendly team on 1300 727 998.
Many thanks
Wendy Wu Tours
Kathleen B.asked
We are interested in the Ultimate China tour and the Road to Samarkand. We are a couple and will both be 77 when we plan to go. We are reasonably fit and able (we think) for our age. Maybe a bit slower than younger travellers especially up hill. Would our age cause a problem?
1 answer
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Kathleen,
Thank you for your enquiry.
Wendy Wu tours has a wide range of travellers on each of our tours.
Both Ultimate China and Road to Samarkand tours have an active level rating of 3 out of 5, this means that a good level of fitness is required as you need to be comfortable walking for 2-3 hours a day and covering long distances. Although some long walking days, this will be at a gentle pace and will involve straight forward terrain.
We would love to have the opportunity to welcome you on a Wendy Wu tour, please call our knowledgeable team on 1300 727 998 to discuss your enquiry further.
Warm regards
Wendy Wu Tours
VICKIasked
We are 2 couples travelling to Japan with Wendy Wu at end of March 2020 for cherry blossom season. Can anyone give me some tips please? How to use toilets with so many buttons? How much Yen to have? How long on road before a toilet stop? Could we use fork and spoon or do we have to use chop sticks? These sort of advice I am after, thank you. What type of dress code for dinner? All our meals are included so I know only expense would be drinks or souvenirs.
2 answers
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Vicki,
We hope you are looking forward to your upcoming trip to Japan with Wendy Wu Tours.
You are correct, your tour is fully inclusive and any money that you bring along is simply for souvenirs, drinks and any additional requirements you may have whilst on tour.
Whilst chopsticks are the utensil of choice in Japan if you wish to use a fork your guide will be able to assist with this request.
There is no specific dress code for dinner, whatever you feel comfortable in will be suitable.
Vicki, should you wish to discuss your trip in further detail we would encourage you to please call our office and have a chat with our friendly team. You can call our Sydney office on 1300 727 998, we look forward to hearing from you soon.
Warm regards
Wendy Wu Tours
Thank you for answering my questions, appreciate that.
Val Sasked
How many people are booked to go on Trails of Vietnam Tour leaving Sydney 25th Mach 2020
Val S
No answers
Susan Rasked
We would like some customer reviews about Discover Japan Tour. We have booked this tour for March next year. The only review I have found was a reviewer complaining about bed bugs !
3 answers
Hi Susan
My wife and I have done 5 tours with Wendy Wu - 3 to China, 1 to Japan and the latest 1 to India. In all 5 of them we have had no problems whatsoever and I cannot praise the company, its guides and its drivers enough. They will totally go out of their way to ensure you have a great holiday.
I cannot remember the title of the Japan tour but it covered Tokyo, Kyoto, Hiroshima and Osaka as well as stopping at a few places en route. At each place the hotel was at least 4 star, each bedroom was en suite, the food was served in wooden cartons which had 9 sections and in all of them I ate at least 8. My wife had special dietary requirements and she was served first, sometimes with food I wanted to taste!.
My advice to you would be not to hesitate and go and enjoy the tour. Get immersed in the Japanese culture and try new things,
On the larger scale Wendy Wu is a VERY reliable company and I have always had very good to exceptional service from them. Happy to answer any more questions.
Geoff in Canberra, Australia
Hi Geoff thank you for responding to my query. So pleased to hear first hand that you had such great experiences with Wendy Wu. We are certainly looking forward to our tour of Japan. Susan
Hi Susan R have did Wendy Wu trips have always been happy am doing (hope )Japan in a few months would not hesitate at all booking through her tours hope u have a great time Brenda
Kathy N.asked
I am doing the Angkor to the Bay tour late Sept. I am taking a suit case can I take a smaller case with wheels (fits in overhead on plane) for the cruise part of this trip? Thanks
Kathy.
1 answer
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Kathy N,
We trust your are looking forward to your upcoming Angkor to the Bay tour.
Please note that You will need to pack a smaller overnight bag for your trip to Halong Bay. Main luggage will be left in safe storage at the hotel in Hanoi and picked up your return. A small suit case used as carry on luggage on a flight will be suitable.
Should you have any further questions please feel free to call us on 1300 727 998.
Many thanks
Wendy Wu Tours
LYNDA M.asked
Any reviews on Trans Siberian Rail tours???
No answers
Pam R.asked
I am going on the Yangtze River 14 day tour 28 October, what will the weather be like in China? Also I have read on reviews about optional extra tours/activities whilst on the tour how do I find out about these and aprox coatings so I can work out how much money I need to take
No answers
Allen Lasked
We would like to book another Wendy Wu Tour. We live in the USA. How do we contact Wendy Wu??
4 answers
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Allen,
Thank you for contacting us.
Unfortunately, we are not looking at re-establishing our USA office at this point in time.
We are so pleased to hear that you had a great time on tour and would like to travel again with Wendy Wu Tours.
We hope to welcome you back on a Wendy Wu Tour in the near future.
Warm regards
Wendy Wu Tours
Thank you for responding to my inquiry. I hope to hear from you again in the near future for another booking. Send future booking for Asia tours to [email protected]
Hi again, My question: do you need to reopen an USA office for me to book a tour or can I book now through your UK office??
Jodsasked
do you do any eastern european tours such a Russia, Poland, Germany
1 answer
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Jods,
thank you for getting in contact with us.
We happy to say that we starting tours to Russia in 2020.
If you wish to find out more information please visit our website; https://www.wendywutours.com.au or call our call centre and speak with one of our friendly and knowledgeable Reservations Specialists.
Many thanks
Wendy Wu Tours
Jodsasked
do you do eastern european tours- russia, poland etc
No answers
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