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Wendy Wu Tours (page 2 of 17)
Reviewer Photos & Videos
Very stressed
We are due to travel in 6 weeks time. Still no positive news coming our way. Latest on the website today is -'All our tours to China beyond 31 March are currently planned to operate as normal'. We are certainly not very happy with this at present. We do not want to take the risk of travelling at all this year and surely we cannot be expected to go just because the tour operators feel that is okay. We are not getting any joy from our travel agent either who cannot give us any advice, other than to wait until the 21 days prior to departure. Meanwhile we have no passports and cannot make other plans for our April holidays this year. NOT HAPPY at all!
1 comment
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Holidaying with Wendy Wu is no holiday
I booked a tour to China to depart early March.
When the Corona virus hit I expected the tour to be cancelled immediately. Instead Wendy Wu advised that there would be a vaccine available soon (what a ridiculous statement when the WHO were staying 18 months)and that they would not cancel the tour until two weeks before the tour date. The flight component will not be reimbursed for 4-6 weeks, nor will the tour component. I am disgusted by the buck passing, lack of transparency in decision making and the lack of contact regarding this. I cannot ...Read more
find another $5000 for a holiday and they have left it too late for me to arrange an alternative tour. I will not travel with Wendy Wu or recommend them to anyone. I need a holiday to recover from the stress they have caused.
1 comment
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Jules,
Due to the general nature of this unforeseen situation of the Coronavirus, our team has been working to ensure that passengers health and safety is the number one priority in all decisions ... Read more
made. With this in mind, this is why the decision was made to cancel all March departures for our China tours.Similar opinion? Write a review on ieatwords.com.au!
christopher davidGoulburn Valley, VIC
dont keep deposits
why are you withholding deposits.when theres a killer virus in china.and will be for another six mounths.this is just a big rip off.money grabing,un proffessional.advise all travelers not to book.it mite bee your last trip,you mite not come back alive.most travelers are older so they should have more compassion towards their customers.not just money.wake up wendy wu what your doing is crap
2 comments
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Christopher,
We are monitoring the current Coronavirus situation in China on a daily basis with DFAT travel advisories to ensure we have the most accurate and up to date information and is relevan... Read more
t for the current date. We do not know what the situation will be 6 months in the future, and so we cannot comment on anything that far away.perhaps you should be looking at the Alertme we site.its more independent???
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Exquisite China, brilliant trip, couldn't fault it!
Our trip to China October 2022 exceeded our expectations, our tour guide Luis was intelligent, helpful, patient, interesting and nothing was too much trouble for him. We travelled with 12 people in total, a few Australians and the rest from the UK we had an amazing group of fun like minded people. The accommodation was superb and the sights and experiences we had will be etched into our memories for a lifetime. This is my 2nd trip with Wendy Wu and I'd travel with them again without hesitation.
Christina & Carl
Melbourne Australia
1 comment
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Christina and Carl,
Thank you for taking the time to share your lovely feedback with us after your China tour last year. China is a fascinating destination to visit, with so many sites to see and explore!... Read more
We are so thrilled to learn that your guide took such great care of your group and helped enrich your experiences in a truly unique part of the world. We will certainly relay your compliments to Luis. It is pleasing to read that everything from the accommodation to the sightseeing was a wonderful experience. It is our hope that you have returned home with many new lifelong friendship and made many treasured memories to look back on for the years to come. Christina and Carl, thank you again for sharing your feedback with us. We would love to have the opportunity to welcome you back for the next Wendy Wu Tour! Warm regards, Wendy Wu ToursSimilar opinion? Write a review on ieatwords.com.au!
Mike W.Sydney, NSW
Wendy wu rip off don't travel no travel insurance will cover you for virus outbreak
This has been the most unprofessional travel company I ever have dealtwith, I will make it known to all i meet and on websites chats, that due to the decision of my outcome of the company tour i will mention on facebook, product review, trip advisor all other travel blogs that i was being asked to reinstate my cancelled trip and take a gamble of losing percentage of monies paid or lose the lot depending on whether outcome is favourable to wendy wu travel agency.
I have never known a business to hold my money to ransom and take a gamble on my im...Read more
Similar opinion? Write a review on ieatwords.com.au!
Golden Triangle Tour - INDIA- January 2020
Namaste !
We had a wonderful 9 day journey in India, exploring the Golden Triangle ( Delhi, Agra and Jaipur!). This was a holiday that we shall never forget !
India is a very exotic country with contrasts of poverty, rich colours, beauty, grand buildings and historical sites. Our guide Jasvir Saurana, was outstanding on many levels. Jasvir was humble, knowledgeable, kind, has a great sense of humour and is a perfect ambassador for India. Jasvir has a masters degree in English, amongst other qualifications, and he made our holiday so interest...Read more
1 comment
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Paula and Clare,
Welcome home! We are so pleased to hear from you after your recent Golden Triangle tour. India is a truly fascinating destination to see and explore, so rich in history and culture!... Read more
We are delighted to learn that your National Escort Jasvir Surana took such great care of your group, going above and beyond to ensure the journey was seamless and all the more enjoyable. We have heard nothing but good things about Jasvir, we will certainly be relaying your kind words to him and to your drivers, Jeet Singh and Shahid. Paula and Clare, thank you for taking the time to share your experiences with us. We trust that you have returned home with many fond memories, and many new friendships for the years to come. There are many more incredible places to see, we would love to welcome you back for the next Wendy Wu adventure! Warm regards, Wendy Wu ToursSimilar opinion? Write a review on ieatwords.com.au!
LouisePerth, WA
Golden Triangle - India
I cannot rave about this tour enough!! Our tour guide, Jasvir Surana (Jess!) attended to our every need. His knowledge, passion and commitment to his job was outstanding! He was able to make everyone feel valued and special, making sure we found what we were looking for, and the expected price to pay! His knowledge of facts and figures was outstanding! His unassuming, gentle nature, as well as his wonderful sense of humor made every one feel special! Also, the food was excellent! Some people are concerned about the cuisine having an adverse eff...Read more
ect on their health - no one on our tour had any problems! In fact the food was fantastic! We were taken to all of the major attractions, and some!! Also the hotels were clean and very comfortable. Thankyou again Wendy Wu! This is my third tour and they have all been fantastic!!1 comment
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Louise,
Welcome home! ... Read more
Thank you for taking the time to share your wonderful India experience with us. We are thrilled to hear that you have returned from your trip with many fond memories. India is certainly a colourful place, rich in unique culture and history. We are delighted to learn that your national Guide Jasvir was able to impart his knowledge and go above and beyond for everyone in the group. We will be sure to share your kind words with Jasvir and our local office in India. India is well known for its incredible cuisine, we are happy to learn that you enjoyed trying all the delicious food amidst the days of busy sightseeing. Louise, thank you again for providing us with your feedback from your most recent Wendy Wu Tours adventure, we hope to have the opportunity to welcome you back on your fourth trip with us in the near future. Best wishes Wendy Wu ToursSimilar opinion? Write a review on ieatwords.com.au!
ChrissyhNorth-West & West coast, TAS
Wonders of China tour
In October 2022 we headed to China for the Wendy Wu Wonders of China tour. Our tour guide was Kai Ning.
Beijing was the start of our wonderful China adventure. The itinerary covered so many different attractions and Kai was always there to share his love and knowledge of China.
Kai was always organised and kept us on track so we got the most out of our holiday.
Philip and I would like to say a big thank you to Kai and our fellow travellers for the 16 days of travel, stories and laughs.
1 comment
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Christine and Philip,
Thank you for taking the time to share your lovely feedback after your recent Wonders of China tour. There are many fascinating sites to see and explore in China, each rich in history and culture.... Read more
We are thrilled to learn that Kai took such wonderful care of your group, ensuring that your journey was seamless and all the more enriching. We will certainly relay your compliments to Kai. Christine and Philip, thank you again for providing us with your feedback. We trust you have returned home with many new friendships and treasured memories for the years to come. We would love to welcome you both back for the next adventure! Warm regards, The Customer Relations Team Wendy Wu Tours AustraliaSimilar opinion? Write a review on ieatwords.com.au!
GarySouth East Queensland, QLD
Jewels of Japan
Recently returned from the Jewels of Japan tour. This was our first Wendy Wu tour, and we were very impressed by the whole experience which certainly exceeded our expectations. We had an excellent tour guide and everything was so well organised, and were looked after right from the time we arrived at the airport until we checked in at the airport at the end of the tour. Hotels ranged from good to excellent, and we experienced a wide variety of Japanese culture and cuisine and there were so many memorable highlights such as seeing Mt. Fuji up c...Read more
lose on a beautiful clear day, riding the Shinkansen train, and experiencing the Japanese tea ceremony to name but a few. Thoroughly enjoyed this tour and will certainly be booking more Wendy Wu tours in the future.1 comment
Wendy Wu Tours AustraliaWendy Wu Tours
Dear Gary,
Welcome home! We are so pleased to hear that you had such a fantastic adventure in Japan with Wendy Wu Tours.... Read more
On all our tours our National Guides are always on hand to assist, share knowledge and experiences to all our customers whilst travelling to a new part of the world. We are happy to hear you had an excellent guide and we will certainly relay your compliments to your guide and our Japan office. We are glad to hear you were able to make many fond memories in Japan whilst experiencing the local cuisines, Mt Fuji, Shinkansen train, Japanese tea ceremony and the Japanese culture in general. We are so happy to hear that you thoroughly enjoyed your recent Jewels of Japan tour. Thank you for sharing your experiences with us and we look forward to welcoming you on another tour soon! Best wishes, The Customer Relations Team Wendy Wu Tours AustraliaSimilar opinion? Write a review on ieatwords.com.au!
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China The Big One October 2022
Just want to start by saying I'd be considered a younger than usual traveller (Partner and I are in our mid 30's).
As for this tour - wow - it was absolutely fantastic and a real eye opener. We went in not really knowing a thing about China other then the obvious landmarks and now I honestly can't wait to go back for another trip!
I would like to make clear that the standout of the trip for me was our national tour guide Tony. He absolutely made the trip for us. He is kind, extremely knowledgeable and full of joy. Through Tony I have learnt m...Read more
uch and am glad to say that I have made a life long friend. Tony is without a doubt the number one tour guide in all of China and to be honest he is what I will miss the most now that we have returned home. Tony - If you're ever visiting Australia I'll have a bed made ready for you. You will forever be welcome here mate. Thanks again for the incredible experience and the life long memories. A big thank you to Wendy Wu Tours for making this trip possible - When we eventually travel again we will definitely be doing it with Wendy Wu again (any hopefully Tony!!)
1 comment
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Scott,
Welcome home! It is wonderful to hear from you after your recent China: The Big One tour. China is a truly unforgettable destination to visit, from its natural beauty to its rich history an... Read more
d culture. It sounds like you and your partner had a fabulous journey!Similar opinion? Write a review on ieatwords.com.au!
Golden Triangle India
A great taster to introduce you to India. Tour communication was great & our guide Jitinder Singh was very approachable & informative. As a solo traveler I found the tour to be enjoyable although a little rushed at times. Would possibly be slightly better over an extra two days but overall I highly recommend this tour to anyone wanting to go to India & not have to stress about safety etc.
1 comment
Wendy Wu Tours AustraliaWendy Wu Tours
Dear Ange,
Thank you for sharing you feedback with us from your recent trip to India. ... Read more
Our Golden Triangle classic tour is certainly a fabulous introduction to vibrant India, offering an insight to some of India's most popular cities. We are pleased to hear that you found this tour to be enjoyable and informative. It is wonderful to learn that your guide Jitinder Singh was approachable on tour and ensured that your group was well looked after during your time in India. Whilst our Golden Triangle is one of our shorter tours of India, Wendy Wu Tours offers a variety of different touring programmes through India varying in length. We hope to have the pleasure of welcoming you on a Wendy WU Tour in the near future. Many thanks Wendy Wu Tours TeamSimilar opinion? Write a review on ieatwords.com.au!
Janelle and PeterSydney, NSW
- Verified customer
China & Tibet Discovery Classic Tour
My husband and I recently returned from the Wendy Wu China & Tibet Discovery Tour in September 2022. We booked through the Wendy Wu Travel Agency in Sydney who were very helpful in our planning. We were able to purchase the land content only as we planned to arrive a few days earlier than the start of the tour.
We chose Wendy Wu as all meals were included, a national guide and a local guide at each different location. Once we had all thrown in money for tips, we did not have to worry about that again for the rest of the trip. We were in a g...Read more
1 comment
Wendy Wu Tours AustraliaWendy Wu Tours
Dear Janelle and Peter,
Thank you for taking the time to share your fabulous review from your recent China and Tibet Discovery tour with Wendy Wu Tours. ... Read more
We are delighted to learn that from the start of your booking journey, through to your touring adventure, everything came together smoothly. Our friendly and helpful reservations team assist our valued passengers to create the holiday of their dreams, by providing flexible touring options. Both Local guides and National guides are an important aspect of our touring programmes and we understand that a guide can make or break the overall touring experience. It is wonderful to learn that your guides truly enriched your touring experience by providing knowledge and assistance in each area visited. It certainly seems that Jason went above and beyond to ensure that your group was well looked after whilst on tour. Being sick whilst away from the comforts of home can be quite uncomfortable, we are happy to learn that Jason ensured that ill passengers were regularly checked on by a doctor and look after. China and Tibet are certainly magical destinations, with many extraordinary sites to see and places to visit. We are happy to hear that you were able to see some of your bucket list items whilst over in China and Tibet. Peter and Janelle, thank you again for taking the time to share your feedback with us from your recent Asia adventure. We hope to have the pleasure to welcome you both back on a Wendy WU Tour in the near future. Warm regards Wendy Wu Tours Customer Relations teamSimilar opinion? Write a review on ieatwords.com.au!
GeoffMawson 2607, ACT
- 2 reviews
Delhi to Mumbai - first time for this tour to run.
We booked this tour in October 2018 at the Canberra Travel Expo. This is our fifth Wendy Wu tour so from an organisational point of view we knew what to expect. Excellent meeting and transfer at Delhi Airport at 1 am, contacted by our guide first thing next morning, and apart from 1 very minor hitch it all ran like clockwork.
The guide Mr Sayed Hassan was excellent having a masters degree in Indian History we soo learnt all the nuances of the Hindu and Buddhist religion.
Hotels were all first class, the food was both Indian and Western and serv...Read more
1 comment
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Geoff,
Thank you for taking the time to send through your lovely feedback after your recent Delhi to Mumbai tour. India is a fascinating part of the world to see and explore, it sounds like you had a wonderful time!... Read more
We are warmed to read that Sayed Hassan looked after your group so well and was able to impart a lot of knowledge throughout the duration of your tour to enrich your experiences. It is great to hear that your driver Mr Singh was able to expertly navigate his way through the busy roads of India safely and precisely. We will certainly be relaying your glowing compliments to both Mr Hassan and Mr Singh. Thank you for your feedback regarding the long bus days, especially the section spanning between Agra and Ranthambore. We have relayed this to our Global Product team for their perusal. Geoff, thank you again for sending through your lovely feedback. There are new destinations available in our recently released brochures, we would love to welcome you back on your 6th Wendy Wu tour soon! Kind regards, The Customer Relations Team Wendy Wu Tours AustraliaSimilar opinion? Write a review on ieatwords.com.au!
mazSydney, NSW
- 2 reviews
Grand Tour of China
The tour covered everything you are likely to want to see on a first visit to China - Great Wall, Tiananmen Square, Forbidden City, Terracotta Warriors, Summer Garden, the Giant Pandas, Yangtze River and a great deal more. The optional tours were fully disclosed up front. We went to most and they added to the experience. The hotels were very comfortable through to quite plush. The food was fantastic - as expected it was nothing like a Chinese restaurant in Australia. We opted for the Asian breakfast where there were choices and it was wond...Read more
erful eating with the local travellers. Travelling on bullet trains and by air worked very well. Some of the coach legs were long but China is a big country - to be expected! Our tour guide, Ian, was fantastic. We arrived at midnight and he was there on arrival and was waiting for a few people coming later. One of our tour group needed to be hospitalised. Ian was either there at their bedside or helping them make sense of the Chinese health system. Ian, our local guide and others from Wendy Wu kept the tour operating with precision. Ian's caring nature extended to leading those who wanted to participate in walks around the cities we visited - we got to catch a local bus and the underground train network - it felt like we were 'locals'. Wendy Wu like to talk about a 'family' of fellow travellers - Ian made us feel like a family. Ian's language skills in Mandarin and English were great - we got to learn from him and he was keen to understand Aussie, Kiwi and British culture. Outside Beijing and Shanghai, there are not a lot of people who can understand let alone speak English so having a guide proficient in Mandarin is essential. We'd highly recommend the tour to anyone who wants to get a very comfortable but comprehensive experience of China.1 comment
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Maz,
Welcome home! We are so glad to hear from you after your recent Grand Tour of China. China has many incredible sites to visit, all rich in history and culture. It sounds like you had a fabulous adventure! ... Read more
It is great to read that you enjoyed the many aspects of the touring programme, from the accommodation and local food to the optional tours available in each city. We are so pleased that these extras helped enrich your travels. China is quite a vast country, and so travelling between cities can be long, however we are glad that found the train and coach journeys enjoyable nonetheless. We are so pleased to hear that Ian took such fantastic care of your group. It certainly sounds like he went above and beyond to enrich your adventure. A guide can make or break the experience, so we are glad that Ian was so welcoming to everyone as a part of his touring family. We will certainly be relaying your glowing compliments to him. Maz, thank you again for taking the time to send through your lovely feedback. We would love to see you on another Wendy Wu tour in the near future! Warm regards, The Customer Relations Team Wendy Wu Tours AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Sabine O.Sydney, NSW
Bed Bugs
Disgusted....I took my almost 79 year old mother on the Wendy Wu Jewels if Japan tour only to come home with bed bug bites. My left arm had 33, my face 11 then I stopped counting. I sent the travel agent photos and an email asking for Wendy Wu to investigate. The travel agent called me to say my information had been passed onto Wendy Wu and someone would contact me direct. Still waiting almost 2 weeks later.
1 comment
Wendy Wu Tours AustraliaWendy Wu Tours
Dear Sabine
We are sorry to hear that you did not enjoy your Jewels of Japan tour, we value our customers feedback both positive and negative, so that we can continue to improve, ensuring our customers have the best experiences on their tours.... Read more
We received an email from you on 4 October via your travel agent raising your concerns from your recent travels to Japan. Following your initial email, a representative from our customer relations team has been in contact with your travel agent in regards to this matter. We also provided a response to your travel agent on 21 October. Nevertheless, we are very sorry to learn of your experience as well as the discomfort caused, and we send our best wishes for a speedy recovery. We are truly grateful that this matter has been raised to our attention so we may continue to closely monitor the situation with our local ground partners. Warm regards Wendy Wu Tours Customer Relations TeamSimilar opinion? Write a review on ieatwords.com.au!
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Kathy T.Darling Downs, QLD
- 2 reviews
China, what a wonderful, clean and friendly country.
Wonders of China Tour Sept 2022. This tour was wonderful and exceeded my expectations. Our Guide was excellent, very attentive checking in with each tour member to ensure our accomodation, and the food was to our liking. Our National Guide and local guides for each city were all very knowledgeable, helpful and passionate about their country. We where told in writing about the tipping amount that would be collected when we arrived in China, before we left Australia. We where also told about additional tours that would be available. They told you...Read more
for each tour that we had already been booked for it ( a sales tactic) but did confirm before for each one if we wanted to attend. We only did 1 of the optional tours and told the guide we would not be attending the others. They did ask again to confirm but we said no and were not pressured again. The major shopping opportunities we where provided by Wendy Wu as part of the tour accepted credit card. If you ventured out to shop in the markets cash was required. All hotels had WiFi and we where able to use whats app and access facebook. Mobile phone service was excellent in all areas.1 comment
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Kathy,
We are delighted to hear from you after your recent Wonders of China tour! China has a wealth of sites to see and explore, all rich in history and culture.... Read more
We are so pleased to hear that both your National Escort and Local Guides took such great care of your group during the journey, ensuring that everything from accommodation to food was enjoyable. As tipping is customary in Asia, we will always advise a suggested tipping amount with a group kitty to save on any awkwardness in knowing when and how much to tip. We also provide the optional extras list for all China tours so that these can be planned for in advance if you wish to participate. We are glad that you found both of these systems beneficial. Kathy, thank you again for taking the time to send through your glowing feedback. There are many more places in this world to see, we would love to welcome you back on another tour with us soon! Kind regards, The Customer Relations Team Wendy Wu Tours AustraliaSimilar opinion? Write a review on ieatwords.com.au!
fred
- 2 reviews
great tour
Betty was the perfect person for our group,the shows were fabulous..forbidden city, the great wall and i made it up there, the warriors and the night lights at xian, finishing at chengdu
2 comments
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Fred,
Welcome home! We are so glad to hear from you after your recent China tour. There are so many incredible sites to see and explore, it sounds like you had a fantastic journey!... Read more
We are pleased to hear that Betty took great care of your group. Fred, thanks for sending through your glowing feedback, we hope to welcome you back on another tour with us soon! Kind regards, The Customer Relations Team WWT AustraliaI have been called FRED before but alas i have stayed with the name my Mother gave me, [ts DUDLEY or in the case of Betty dougally bless he soul !!! Kind Regards
Similar opinion? Write a review on ieatwords.com.au!
Phil and Robyn StevensGreater Melbourne (Metropolitan), VIC
Wonders of China Tour September 2022
We recently completed a magnificent 17 day tour of China with Wendy Wu. We flew from Melbourne to Beijing and travelled through China ending up in Shanghai before our flight home. What made our trip all the more enjoyable and extraordinary was the very professional national guide Sam Gao who headed our tour.
Sam's knowledge, sincere interest in his 15 person party and amazing attention to detail made this a most memorable trip. Sam should certainly be a most valuable employee of the Wendy Wu business given our experience. He possesses a great ...Read more
1 comment
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Phil and Robyn,
We are so pleased to hear from you after your recent Wonders of China tour. China is certainly a fascinating place to see and explore with its rich history and culture. It sounds like you both had a truly wonderful adventure.... Read more
We are thrilled to read that Sam took such great care of your group, going above and beyond in making this a trip to remember. We are glad to hear that he was able to assist with any issues that arose in a swift manner and for his attentiveness throughout the journey. We will be passing on your lovely compliments to Sam. Phil and Robyn, thank you again for sending through your feedback. We would love to have you back on another Wendy Wu tour in the near future. Kind regards, The Customer Relations Team WWT AustraliaSimilar opinion? Write a review on ieatwords.com.au!
ValSydney, NSW
Trip was enjoyable!
My friend and I just returned from the 26day, Grand Tour of China.
We enjoyed it very much as our tour guide Lee made the trip enjoyable in spite of two disruptive people.
Lee handled each situation with tact and professionalism every time an issue came up.
We were taken aback by the number of optional tours that were 'highly recommended' and expected to take.
During the optional tours in Shanghai when people did not want to go the local guide told them to 'walk around the area' (the weather changed suddenly and it was raining), have a cup of c...Read more
1 comment
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Val,
Welcome home! Thank you for taking the time to send through your feedback regarding your recent Grand Tour of China. Let us start by apologising for our delayed response, during peak travel s... Read more
eason we are inundated with our valued passengers feedback.Similar opinion? Write a review on ieatwords.com.au!
LindsaySouth East Queensland, QLD
Great Tour
We have just returned from our 22 day trip to China and what a good time we had,20 in our group and Cathy our guide went over and above to make sure we all got the best from our tour, everything was explained perfectly and the extra things (like a birthday cake and finding a pharmacy ) made the tour a wonderful experience.
1 comment
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Lindsay,
Welcome back from your recent China adventure with Wendy Wu Tours! We are so pleased to hear that you had such a wonderful experience discovering all the mesmerising sites of China.... Read more
We are so thrilled to read that your guide Cathy went above and beyond in making this journey so memorable. We are sure that you will look back on the many fond memories made for the years to come. We will be sure to pass on your lovely compliments to Cathy. Lindsay, thank you for sending through your delightful feedback. We hope to welcome you on another tour with us in the near future. Kind regards, The Customer Relations Team WWT AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sandra S.asked
Hi, we were booked on a Wendy Wu tour departing 7th of April. I would like to enquire as to when we will find out our options seeing the tour was cancelled due to the corona 19 virus.
3 answers
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Sandra,
We are currently working through all tours in order of departure date, however this is taking some time due to the volume of bookings. Our Customer Relations team can be contacted on 1300 727 998 or [email protected]. If you can kindly provide your booking details, they will be able to advise the tour dates they are currently working to and assist you with your questions.
Kind regards
Wendy Wu Tours
Hi we received the information from our travel agent and am now wondering why we are being charged $500 for rebooking? You will be gaining interest on our money and this should compensate the transfer fees in our opinion. To be charged 25% cancellation fee when we didn’t cancel is also extremely high in our opinion.
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Sandra, we have just replied to this message via Facebook however please do let us know if we can assist further.
Kind regards
Wendy Wu Tours
Jeannieasked
Call a tour “deferred” which is really cancelled for that date and then tell us that to not accept another date we are told this is cancel and charge us 37.25% and we only booked tour and no flights. Please justify such a cost when the cancel did not cost you anything as no loss of income for you - Justify this if you can !!
2 answers
Further to my above comments I would like to remind Wendy Wu Tours of the CANCELLATION BY WENDY WU TOURS conditions - If tour is cancelled or varies prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Wendy Wu Tours will refund all monies prior to departure less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties that are not refunded by an airline or other third party.
As I have NO flights and there was NO Visa needed and there were NO unrecoverable expenses - Please explain the cancellation fee ( which is totally unwarranted ) at being 37.25% of my total tour cost ??? FOR WHAT !!??
Wendy Wu Tours AustraliaWendy Wu Tours
Hi Jeannie,
We understand that the outcome is not what you wanted, to be honest this entire disaster that the pandemic has created is of no one's liking.
We are doing our best to minimise the third party costs that have been passed onto to you, the shut down of travel happened incredibly quickly, some overheads had already been committed, these are the costs that have been passed on. For 25 years we have done a very good job, of surpassing our clients expectations, the reality is that the Covid 19 Pandemic has had a significant and costly disruption to all of our lives. Each day we are reminded of our blessings as we wake to focus on another day.
Our focus is to work professional and quickly to minimise the impact on our customers, regrettably the reality is in this unprecedented situation all that we can influence is the speed and professionalism in which we communicate to you the outcomes from a government enforced border closure (or a force majeure event).
We are happy to contact your travel agent to further discuss the details of your booking and answer any questions you have.
Kind regards
Wendy Wu Tours
Patricia B.asked
We were booked to go to China 24th March, Booked through Flightcentre. We were told we could postpone or get a refund. My girlfriend is 77 so we decided refund. We keep contacting agent only to be told they are waiting to hear from Wendy Wu. I transferred my insurance (probably too soon) believing we would get a refund. Very frustrating. Lack of contact is very annoying and makes me question if i would travel with them again.
7 answers
Their lack of communication continues to be appalling. I certainly would never consider booking another holiday with this company.
We were due to travel to China on 8 April and have been advised that our refund from WWT has been sent through to our travel agent, Phil Hoffmann Travel, who will send through to us by end of week (fingers crossed). You need to keep the communication going with your travel agent as WWT won’t speak to you. Good luck!
Thankyou. Hopefully we are lucky enough to get .
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Wendy Wu Tours AustraliaWendy Wu Tours
Hi Robyn,
The cancellation of our China tours in March was a decision made with the safety of our passengers at the forefront of our minds. As this is an unforeseen circumstance, we are carefully mon... Read more
itoring all travel advisories that are in place and are current for today’s date, and therefore we cannot comment on what will occur for April onwards. Hence the current policy in place is that we will make any cancellations 21 days prior to departure date.