- Sign in
- Write a review
Wisdom Homes Questions & Answers
- Oran Park, Box Hill, Marsden Park, etc... · See All
- wisdomhomes.com.au
37 questions from our users
Hi Wisdom home representative
Anyone that we can contact aside from the CSR that handling our project. Is there a complaint/suggestion department.
Hi Rhoda, We are sorry to hear you are experiencing some challenges with your project.
If you would like to provide your job number, contact details, and some clarity around your concern to our cust...
what is your initial deposit required to start the process . We have a vacant land .we have been asked to pay a $2000 deposit and complete a KDR form. So not sure why . We saw your consultant recently amd she fave a vasic estimate but nwed more information aroud pricing prior puting a deposit
I purchased off the plan so had to pay an upfront deposit of 5%. I believe it is different when you have your own land as you need to pay in stages as the build progresses.
Thanks for your question Chat W. The Customer Experience team can provide your contact detail to the relevant Sales team who would be happy to support you with the additional clarity you need.
Plea...
Read morese email your contact detail to [email protected]
Hi there,
I recently made an enquiry for an off the plan terrace being built. Your website states to view a contract it will cost $500. However the sales consultant from Wisdom Homes is quoting me a 0.25% fee (which equates to near $20K). Why is the price to view a sales contract so varied and confusing? Also the funny thing is, the property has been on sale for more then 10 months and the sales consultant was saying "they cannot simply send a contract out to interested buyers due to a large number of enquiries they receive". Could you please clarify?
Thank you Michael N. for reaching out to request further clarity regarding some of our terrace projects.
If you could please email us on [email protected] your best contact phone n...
Hi Wisdom,
I was recently made aware that you have a new initial deposit process. The initial deposit is reduced to $500 (not $2,000). And the remaining balance of $1,500 will be paid at second stage. Can you please confirm when is the effective date for the new process with the initial deposit being $500??
Thanks
regards,
Janice
Thank you Janice for considering trusting your build to Wisdom Homes. The new initial deposit process will be in place early July, and is applicable to 'Knock Down Rebuild' projects. Should you wish ...
Read moreto initiate proceedings now to have your block assessed for the initial deposit of $500, or require further information, your Sales Consultant would be happy to support you.Hi Wisdom,
Can you please advise if we proceed with the initial deposit being made and surveyor diagram & soil report being completed. What is the T & C’s when proceeding with the deposit? In a situation, where we’ve gone to the tender appointment and we have withdrawn and wish not to proceed further with the tender, is there a penalty charge to the client if we do not proceed? What are the T&C’s on the initial deposit? Do we simply just lose our deposit? And nothing further. Please advise.
Thanks Joshua
Thank you Joshua for considering trusting your build to Wisdom Homes. There is no penalty if you chose not to proceed with Wisdom Homes prior to signing your contract. However, the deposit paid is n...
Read moreon-refundable because we spend time and money obtaining & reviewing various reports and producing your paperwork. Our Sale team are based in our display homes, and would be very happy to clarify our process in detail for you. Alternatively if you wish to provide me your name, contact details, and area you are considering building I can have one our sales team contact you to discuss your questions in detail. We look forward to supporting you further through your build journey.Hi @WisdomHomes.
I was going to call, but after reading these reviews i thought i better start here in writing.
The rain over the last few weeks has revealed a leak in our roof (into the ceiling). I can see that you have requested some details from Arma S. regarding their build number, I can supply this when required. We received our keys in April of 2015.
Can you please advise of how we can have this leak resolved.
Thanks
Michael
Hi Michael,
I would be happy to help with your query. Can you please send a private message with your job details so I can look at your internal file.
Just for others on this site, I have provided my details to Wisdom homes in a DM as requested and they instantly come back with"Unfortunately, the warranty period has ended".... I received the keys in...
Read more April 2015... it is coming up to 5 years.... what is the structural warranty period?They are a joke. They make out on here that they can help you but it’s all a scam. They said the same rubbish to me . If the quality of workmanship was as good as they always say in their sales pitch ...
Read morewe would have any problems with our builds especially leaks from the roof.How long is Wisdoms Structural warranty for homes built around 2015-16?
What process do Wisdom homes follow for homes with internal damage eg water leak to ceilings built around that period?
Good luck trying to get them to rectify the poor workmanship. You ring them and you either go to message bank or a secretary saying someone will get back to you immediately. I totally regret building with Wisdom Homes.
Are Wisdoms prices negotiable or locked in? I like really one of their designs but they are more expensive than the other builders Ive had quotes from. If they were able to reduce their price slightly ($20-$30k on a $650k build) i would be very keen to proceed.
Dear James
Thanks for your enquiry. Wisdom is certainly able to work with you on a home that would suit your budget. Please feel free to contact Shannon or Larna at our head office on 1300 855 775, or...
I am looking at building a double storey home and was looking at Wisdom or Eden Brae. While our pricing is almost gone from 480k base price to 700k I am still unsure if Wisdom is the right choice. The reviews are quite confusing and much lower compared to other builders .... A lot of people we spoke to have said to stay away from wisdom and need to know if there is reason why real estate agents, mortgage brokers recommend to stay away
Samdownunder. I would recommend to stay away. 2yrs ago we signed up to build with Wisdom. Our slab was poured in September 2018, our home was supposed to be completed by April 2022.. As of today 26/9/...
Read more19 we are still waiting, we have had so many problems it's a joke. If you choose to roll the dice & build with them I recommend you get a independent inspector. We used Houspect it cost around $2500 but was so worth it, they picked up so many faults during our build that we never wouldn't of. Goodluck Sharon NSWI am thinking of building with Wisdom Homes - I am a bit hesitant at the moment given the number of negative reviews. Would it be possible to contact some of the reviewers here directly via email?
Hi Aussiebloke2810,
Thank you for your interest in building with Wisdom Homes. Due to privacy policies, we do not have access to user email addresses on Product Review. ...
Read more Wisdom Homes has implemented new procedures within the build process to improve the experience for our clients. We are seeing more positive reviews being published as a result of this. We would love for you to visit one of our sales offices to discuss further. In addition, we can offer you a complimentary no obligation tour of our Head Office in Gregory Hills. One of our staff members can give you a tour, and share with you in detail our build process to you and answer any questions you may have. Please feel free to private message the page for more information. Kind regards, WISDOMHi Tak - many tks for your reply. Can you tell me what sort of changes you have made to improve the process? Unfortunately there is a big gap between reviews ie between now and 4 years. For example, y...
Read moreour competitors have a much bigger sample size of reviews. A few negative reviews doesn't seem to matter. Whereas, if Wisdom homes only have 200 reviews but 80 (or so) are bad but are from 4years ago (or even 6 months ago) - what has changed?Hi Aussiebloke2810,
Some of the major changes include the introduction of: dedicated Customer Service Representatives, Tender Presenters and a Compliance team; the launch of Canvas Quarter which bro...
Read moreught all selections under one roof; pre-Site timeframes reduced by >25%; the implementation of Net Promoter Score to track and action customer feedback; the launch of a Customer Portal (being rolled out now) plus much more.The worst company ! No one to speak to! Worst communication. Trying to talk about my frustration with building and they won't let me speak to anyone ! Please can a high manger get in contact with us asapQ
Post a review on this website, and print it out stand in front of their sales office to warn others so they dont have to go through the same unwise choice and go to a current affair. They are very sne...
Read moreaky for over 2 years had blocked this website from people publishing theor opinoins of the company because they knew how bad thier workmanship was. Good luck.Hi, we are building with Wisdom at Colebee. Inspiration 34 house. We started of with lots of hickups with Admin team such as paperwork process being delayed. Our land got released in Feb 2014 and I am told we are getting house keys in mid April this year. During this period the project managers changed. My main concern here is the water connection for the fridge. Since being our first home we had no idea we were supposed to ask for this connection. After looking at other houses when we questioned why during sales stage we were never asked about the connection. Now it is becoming too late and the variation itself is costing us $1000 apart from plumbing charges. I just need to ask if anyone was asked if they needed the water connection when they initially signed the contract???
Hi Vini,
I don't recall being specifically asked by the sales team about such a connection.We did consider it though and discussed it as we had seen it in display homes.
We decided not to worry abo...
Our wisdom home was finished in July 2012, and basically every cornice in the house has cracked. One very large one that's split down into the gyprock around 40cm. We asked wisdom maintenance to come out, maintenance supervisor was booked and advised us they would do nothing as it's just the house shifting. I would firstly like to know if this is common and why would this not fall under structural warranty??
Hi Michelle,
Sounds nasty!
I can only suggest your question be directed to Wisdom or someone in the building industry as I don't know the answer to it. With such a split I'd certainly be getting a ...
Hello Michelle,
This is definitely not a common problem and the reason of "house shifting" is not a good reason for this to be happening. If you noticed these cracks when you first moved in you shoul...
Hi Michelle,
It sounds like a structural problem and hopefully not the slab shifting that much, If they pour the wrong class of slab then this is a serious problem and not using a drop edge beam wi...
Read morethin the slab if you have a slope on your block or can be problem when the frame was assembled, not enough frame strengthening during the build.After going through all the reviews here I am scared what to do ? I have paid the booking amount for the house and land package in Oran Park with wisdom and the construction is due to start around February 2015.I have selected Washington 32 and have asked for many upgrades as well .It will cost all about $700000 and this is our first home .But to be honest after reading all reviews I am not very sure to go ahead with them or cancel the booking . Any suggestions or comment would be appreciated. If some one have got the house in that area if they can recommend some good builder and I can start the research all over again .
The only advise I could think of is to supervise your site often. Contact your site supervisor straight away if you see a problem. And also make sure everything is up to your standard before your fina...
Read morel payment . We had some brickwork issues and they just kept telling us that those would be fixed under the 3 months house maintainance, so we moved in. Then the nightmare started.Hey Archi23,
Be very carefully with that amount of money that you are spending. You are better off putting it towards are more professional and smaller building company. Like what they say the bigger the company the less quality you get. ...
Read more I am under construction at the moment the building quality is very poor. When i get in contact with my supervisor about a problems and defect they try there best to get out of fixing it.A lot of short cuts. Think very carefully if i was to go back in time i would have built with a private small builder you get more quality for the buck. Mrsr20.If this your first time of buiding then have a solicitor to check your contract. Things to watch out for are tender expiry date & price, construction period, delay & penalty clauses. Check your docume...
Read morents before signing then keep a copy of signed & dated documents. We had issues and not happy with the end result becuse we have spent $375k and took over 2 years to compklete for poor customer services & workmanship. We have built with Masterton & Claredon and we were neppy with both but have choosen Wisdom for our currently home because of the design and it was a costly mistake. ChiHas anyone had any problems with the payment schedule? we cant any bank that will pay the 25% 1st schedule. All banks are telling me this is not Australian Standard and that they will only pay 20% for the 1st variation and wisdom homes are refusing to budge on this. Yes I have already paid my 5%, However we were not told by wisdom that their payment schedules do not follow Australian standards.
Hi Keith
We suggest you to seek advice from Fair Trading if you do not have a solicitor to assist you. We built with Wisdom but we did not need finance so we could not give you any advice on this mat...
Hey Keith,
My finance is with commonwealth back and they had no problems with paying the 25% first payment they didn't even ask a thing about it. ...
Read more MrSR20I am building with wisdom and the construction is due to start around March 2015( hopefully). But after reading all the reviews, am wondering, how will my overall experience be, should I be scared with this all review? Should I disregard all the possibility of bad experience and think I will be one of the happiest to build with wisdom?
We are building our first home ( da Vinci series 21) at one Minto.
Any suggestion or comment could be appreciated. - Deepak&koleen
Hi, Thanks for your question. Wisdom Homes is a top 5 Sydney Metropolitan builder who has been nominated as HIA's NSW most professional major builder three years in a row. If you go to our Facebook pa...
Read morege you will ready many glowing testimonials from happy clients. Almost every builder on product review received negative reviews from time to time. Most of the time reviews are written in haste and the issue in question is quickly resolved. We have built 100's of homes in Minto and have a very good reputation in the area. Happy for you to ask around.I believe people tend to vent on negativity than of postive things that happens. Suggest to wait for your experience than only you will find out
Hi Deepak
I don't have all praise for wisdom homes as you have already seen in my review.
There office staff delayed lot of my paperwork although I should have done my homework before going to them which includes knowing the process of approvals.
...
If there are council requirements prior to the approval, how soon will we be notify of these requirements and what we have to do to speed up the process?
Hi, usually our office awaits written notification from council that amendments are required. These items are handled by our compliance officer to determine the appropriate coarse of action and advise...
Read more the CSO to discuss with the client. Once we have the instructions from the client we will arrange the necessary plan amendments / variations to be raised. Please consult your customer service officer for further clarification regarding the time frame for this as it may vary depending on the level of additional requirements involved.Although your builder would arrange the approval for you, you as a client need to keep in mind that the builder gives you a certain period for which the tender price remains valid.
My experience is ...
If our file was not lost why did we have to resign the color selections and variations 3 times? After we resigned them we were told the construction plan was not received so we were asked to send our...
Read more copy? this is after council approval and 12 months after the building contract was signed.Can anyone provide me with any experiences building with Wisdom Homes in the Illawarra area?
Thank you so much for taking the time to answer my question. How disgraceful. Thank you for helping me make my decision.I will definitely go with another builder.
How long does it take for a builder to get all the relevant paper work ready for DA submission?
Hi, generally the pre construction phase takes around 6months including the DA stage.
Hi Xmen
Do not take Wisdom word, we signed tender & building agreement in July 2012 and our house construction started Oct 2013. I let you do the math.
Unhappy customer
Will the quality of the finish in our home be that of your display homes?
Hi Greg, certainly will as that's our claim. Naturally the end look and finishes may differ subject to what you have chosen but the workmanship should not differ.
I think my review should give you the answer to your question Greg. all the best :)
Get an answer from our members and Wisdom Homes representatives
Other Project Home Builders
Extra Information
Other Project Home Builders
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.