At first, this policy seemed to offer a lot, hence why I signed up for it in the first place. Well unfortunately my cat was diagnosed with a kidney condition while on the policy. Which, between all the tests, hospitalisation, special diet and medication, has already cost us a couple thousand dollars (more costs likely to arise soon). Thinking this would naturally be covered by insurance, we had peace of mind. Well, it turns out they will not cover a CENT of it because the kidney condition was diagnosed just before the end of the 30 day waiting ...Read more

This company stands out as the very worst insurance company I have ever dealt with. I dread making a claim. I dread receiving and having to read an email, SMS or letter from them in relation to a claim. I dread it because receiving communication from them in relation to a claim means two things. FURTHER DELAY on top of the already unhelpful standard delay and wasting hours of my time calling them to intercept some stuff up. Is it really that hard?!! I don't have the time for this nonsense. I don't pay you so that I have to work this hard. I've ...Read more

I got the same thing. This is a very normal consultation. The policy said that I have $300 limit annually.
But I was just told this consultation falls outside of the policy. What it means "outside"? When I bought it with $600 last year. I was not told anything outside of the policy. If there is something outside of the policy, why I have to buy it? I pay my consultation fees for my dog and pay Woolworths insurance separately? That is not like insurance.

Guys,I am an actuary. This unsuccessful claim remind me something else. Think about tha...Read more

When Woolworths Insurance and Hollard receive a claim, they will in the first instance reject it. When you provide vetinary documentation to prove them wrong, and they realise you aren’t giving up they will then try and dig up alternative old cases and find completely new reasons to reject your claims.

These ones being unrelated which they will lose when I go to the ombudsman. DO NOT trust this company with your pets’ health. They will do anything to do the wrong thing by their customers, rejection of any claim is their first point of call b...Read more

My premium started out good but escalated quite rapidly heat policy renewal period. It ended up being $100 per month, $100 excess each different claim and $100 even if that claims been done before, each policy. Money in their pocket money in their pocket money in their pocket. They're just as bad as all the other insurance companies. Take take take. not to mention the fact that if you upgrade to take the excess away that doesn't mean the excess of removed from previous claims. They will still incur the same hundred-dollar excess. Additionally i...Read more

I first got the policy very apprehensively as you hear the all stories about pet insurance in general, but my dog was getting older so I thought I should get some cover. Haven't needed it for a couple of years, until a few months ago when she developed an eye abnormality which led to eventual eye removal. I have to say, Woolworths have been nothing short of fantastic throughout the entire process. Informative & genuinely wanting to help on phone calls, pre-authorising claims in the space of hours & rapid responses to claim submissions including...Read more

Woolworths pet insurance operate like the mafia extorting money from pet owners but not deliver on the product when a claim is made. My dog got bitten by a bee and the insurance never got back to me after I lodged my claim. I had to call them several times for them to look into it. They initially claimed that they only covered insects bites but not stings hence they would not cover my claim. When asked what type of Australian insects bite but not sting, the agent could not provide an answer. I eventually had to threaten them with actions and th...Read more

Not worth the money. Cheaper, but as always,you get what you pay for.
Have always been with this company and this was the first claim for my 11 year old dog.The claim was relatively small but returned very little.
Company has right of deductions but also states in their own Product Services Guide that details will be provided how the claim has been dealt with.
Apart of being very slow, there was, in spite of two requests, no explanation provided why items were deducted. This apparent refusal does not feel right and the only reply I got fr...Read more