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Woolworths Pet Insurance Questions & Answers
Comprehensive Cover, Standard Cover, Basic Cover69 questions from our users
Naomi Daveyasked
How can I cancel my pet insurance please
1 answer
quick to take your money but truly a joke when it comes to follow up especially communication- its been weeks and nothing- cancel your credit card sadly.
Tania L.asked
Does standard cover with Woolworths Pet Insurance cover cataract related issues?
Kyliemasked
Do you cover IVDD, just a bit confused
No answers
Ros P.asked
I want to cancel my pet insurance
No answers
Ann G.asked
Hi I just got my claims back for my poor dog that needed to go to the vet with all the big bills I had to pay + been with you for So long I got $2.80 back just miserable . What am I paying all this money for you just give it away to make you richer???? My police nb is number is WWoo425505 claim nb> WWC25854985 and looking for a more pet friendly pet insurance . Not happy at all
2 answers
Good for you. Just a pity they dont hear you.
Ryan A.Woolworths Pet Insurance
Hi Ann G, thanks for your feedback about us and about your claims experience. We apologise for any inconvenience caused and we are concerned that you have had this experience with us. We require some more information to assist you further. If you can please let us know your preferred contact number, state, claim number and policy number in a Private Message so that we can follow this up with you ASAP. Thank you.
Jackieasked
Do we pay the vet bill first or do we claim the bill at time of treatment
2 answers
You pay the bill first and if our experience is anything to go by, will spend the next 30 days (and counting) chasing a response when they decline your claim. You then request more information and the whole process starts again. Shop around!
Suggest you contact them directly for the correct answer
Frank Raymondasked
Does Woolworths Pet insurance cover Poisoning and Ingestion of foreign objects
2 answers
Contacting them directly would be my only logical suggestion
Ryan A.Woolworths Pet Insurance
Hello Frank Raymond, thank you for your question and for enquiring about our policy. Generally yes we do cover for Poisoning and Ingestion of objects however bear in mind that every claim is taken on a case by case basis and there are exclusions which can be found on page 30 of the PDS. If you wish to discuss this further please either call us on 1300 10 1234 or go to our website and we offer Live Chat. I hope you have a great remainder of your week.
Jenasked
Utterly disappointed with Woolworths insurance. My puppy got attacked by another dog and there was a knock effect from the anti inflammatories he had to take for his neck. We ended up in emergency
And that visit to emergency specialist wasnt covered as consultations not covers? Isnt that for standard vet consultantions not GI hospital emergencies?
Then we went to a gastroenterologist
That appointment wasnt covered either.
So beware when they list the items like things like emergency, accidental, gastrointestinal to be covered
Theyre not. So disappointed that they still try to get out of paying when it was as a result of my dog being attacked :(
2 answers
Don't waste your money on these con artists, Jen. They will do/say anything to get out of paying. They even think they are above and know more than highly qualified vets. They are nothing more than brain dead and incompetent pen pushers.
Hope you precious baby is ok.
Ryan A.Woolworths Pet Insurance
Hi Jen, thanks for your feebdack about us and about your claims experience. We apologise for any inconvenience caused and we are concerned that you have had this experience with us. We require some more information to assist you further. If you can please let us know your preferred contact number, state, claim number and policy number in a Private Message so that we can follow this up with you ASAP. Thank you.
Lady B.asked
How long after you have paid for an operation do you get your refund.
1 answer
Ryan A.Woolworths Pet Insurance
Hello Lady B, thank you for your question, all pay outs are on a case by case basis depending on the requirements of your claim. Please contact our claims team by calling them on 1300 10 1234 and one of our lovely claims team will be able to assist you further.
Aliasked
Is cremation covered on standard cover. You’re policy isn’t that clear
No answers
Linleyasked
Can i claim for a routine check up and vaccinations...
No answers
Denise Wasked
How do I cancel my pet insurance
1 answer
Si Fei H.Woolworths Pet Insurance
Hi Denise, you can cancel your policy with us by contacting our customer service team on 1300 10 1234 or alternatively email us at [email protected].
edoh00asked
Is cruiciate ligament covered under basic illness policy for dogs
2 answers
Don't bet on it. This company has a history of doing everything possible to avoid paying out on a policy. Get anything in writing from them and be prepared to have to fight for your entitlements.
Si Fei H.Woolworths Pet Insurance
Dear Edoh, depending on you and your dogs situation there may be other factors which effect cover for this illness. Please give us a call on 1300 10 1234 or alternatively email us at [email protected] to discuss this further.
Barbara G.asked
I've asked this three times... I have updated my Pets Insurance Policy from standard to comprehensive and I am unable to register as I have my details with my Pets old Insurance Pol. Number,, what's the answer...please Barbara Gasnier
2 answers
Customer Service R.Woolworths Pet Insurance
Hi Barbara, sorry you have not received a response previously.. have your tried your registered email address on the policy? We are attempting to locate your details and will reach out to you.
No concerned at the moment.. Thanks for your time and patience.....Barbara Gasnier
Barbara G.asked
Trying to update with MyPet/Portal there has been a change of Policy Number due to my updating from Standard to Comprehensive Insurance? Barbara Gasnier
No answers
Tee Teeasked
hi. I want to swap my cover from another provider . Do I have to serve waiting periods?
2 answers
Do not swap to Woolworths is my advice. Dodgy as they come.
Ryan A.Woolworths Pet Insurance
Hi Tee Tee, thank you for your question. We are happy to hear your considering insurance with us, for the most accurate answers please consult the Product Disclosure statement or please contact on of our agents on 1300 10 1234 and one of our agents will go through this with you and help you through taking a policy out or any other questions you may have.
Karenasked
Do you cover luxating patella in a dog after a year being covered?
No answers
Jimasked
If the insured pet has no prior history, has been covered for Two years and has no other health issues, does WW pet insurance cover hip displasia in dogs?
Andrewasked
Hi, just reading the reviews. I have insurance with you and my dog was attacked yesterday and needed to get to the vet. I paid just over $900 for the visit. I'm concerned I'm not going to do very well with this claim. it's a bit of a worry. Any help?
No answers
Nadine Aasked
So i had d the insurance fir one year $26.13 rebews automatically and rates jump to $32.58 how is that possible? Going to look elsewhere.
3 answers
Their pricing is increasing rapidly, they said it's because they pay out alot.
Hi Nadine, this policy will become expensive if they keep upping the premiums like that. Definitely shop around and keep an eye on what excess you have to pay. That's what I found appalling with this policy.
Customer Service R.Woolworths Pet Insurance
Hello Nadine, Thank you for sharing your experience with Woolworths Pet Insurance. In regards to your query, premium increase due to many factors, for example you might have a discounted on the first year of the policy due to promotions, which doesn't apply on the renewal. Therefore, if you wish to discuss further in regards to your pet insurance policy, please kindly contact us on 1300 10 1234 and one our agents will gladly assist you. Thank you.
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