Couldn’t of been happier with the service having been with Woolworths for 6 years my dog Layla spent 4 nights in an emergency vets over Easter with a very expensive bill. I was so relieved Woolworths covered the 80 percent as promised and were prompt with the payment .

Had insurance for my 10 month old puppy for 3 months when we discovered he had severe hip dysplasia and degenerative arthritis.
They have been exceptional. Covered his initial xrays, medication, consultation etc (80%), and have pre authorised his surgeries, the first of which is this week.
Best insurance I’ve ever taken out. Was expecting them to argue any claims etc but the complete opposite. I’m so happy and surprised.

I've Been with Woollies pet insurance for many years - thought it was reasonable. Never really claimed much over the years. I Just received my annual premium increase - 25% more! Yup! 25% more.

How they try and justify this 25% increase is a joke.
Nice try at ripping off your long standing customers woollies pet insurance!

I have been a Woolworths pet insurance customer for about ten years and openly admit to being very critical about their service in the early days However i have nothing but praise for them in the dealings I have had with my pet who has to have radiotherapy treatment for cancer at a time when financial security is a worry. They have been prompt in turning round my weekly bills and open and transparent in what they are paying for. Its been such a relief not to have to worry about my pets health too much when everyone around is locking themselves away for fear of the virus.

I thought Woolworth's Pet Insurance was pretty good. However, with premium rises of 25% it is ridiculous. They have increased my premium by nearly $400 this year - for one dog - and they want over $1800 for one years insurance. I was a fan and recommended them to others - but definitely am not any longer and would suggest you look elsewhere. They know that changing pet insurance is next to impossible so they know they have you sucked in. I used Pet Plan with my previous two Labradors and never had price increases like this - I would recommend checking out Pet Plan rather than Woolworths Pet Insurance.

Absolutely overpriced. I've been a longtime customer (since 2012) but since my dog was diagnosed with a heart condition a couple years ago, they have increased my premiums to $62 per fortnight from $50 which was unaffordable for us, leading us to cancel. Yes they do process claims reasonably fast. Cust service is mostly good however for the premium cost, can't say I would recommend. Disappointing for a long time customer. Who regulates these price increases?

I rang today to update my credit card details and enquire about my pet insurance for my dog and was received by Natasha the customer service representative who displayed excellent customer service skills and took the time to assist and provide professional customer service.Thank you very much Natasha

Absolutely appalling I wanted to cancel my policy because they don't seem to like covering anything but was told if I cancel it I still have to pay my weekly installment until my premium ends but my pet won't be covered. Absolutely disgusting Woolworths!!!!!!!!!!!!!!!!

Been a customer of Woolworths Pet Insurance for over 5 years and every claim has always been paid out with no issues. My dog then had a skin and eye infection that we had to take to get medications. Total vet bill was $166. However put the claim in, Woolworths decides to split up the claim in two spots and as there is a $100 excess they decided to split the claim and therefore as they have done 2 different claims and halved the amount they are not not paying anything as below $100 and I am out of pocket. $70 per month and the only thing I get reimbursed for is my council fees and the yearly vaccinations. Starting to feel this is not worth it.

Had my policy for 2 years and when I tried to make a claim, it was rejected. Woolworths pet insurance will find any way possible to not pay your claim!! They advised me that my claim for an ear infection for my dog is a pre existing condition because he had an ear infection 3 years ago???? This insurer is only after your money and will avoid paying your claim at all costs, so do yourself a favour and save your money.

For the amount you pay its ridiculous what they put you through to get a refund!!
We have made only this claim that is under $200 for our pet dog in 2 years of being with this company only to get the run around with excuses. I even contacted my vet to email them the history, the very little he has, only to be told again they are still waiting for an email... 19 days later still not a word or update.
Absolute rubbish service especially for a first claim with no ongoing or prior related history.
If I pay my bills on time I expect you treat my claim on time!
Through experience I recommend you shop around when looking to insure your furry loved ones.
This mob do not fairly make the cut and are a fail for pet insurance.

A week before christmas they took $700 out of my account for a renewal I was not notified of. I called to have it rectified and was put on hold for 20 minutes so I asked to be called back urgently. An hour later and still no return call.

I wish I had read these review prior in taking out insurance with Woolworth for my pet. I would not trust them and they will try wissling out of paying any claim. I had to chase them to find out what was going on it took 20 days not 5-10 days as stated. They do not care about you nor your pet. Stay right away, you'll be better off.

I'am contacting the ombudsman about this scums,

I first joined Woolworths Pet Insurance for my 8 week old puppy in 2012. I have only had to make a few huge claims and they were exceptional. Loyalty pays