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Woolworths Pet Insurance - Basic Cover
I asked for
I hadn't used my insurance for my pets I no longer gave and asked for a refund since I think it's fair and I was told no and several times and all I can do now is cry
Similar opinion? Write a review on ieatwords.com.au!
Nicholas H.
- 3 reviews
Woolworths pet Insurance is a complete RIP-OFF!!!!
I've had Woolworths basic pet insurance cover for my Pomeranian for 6 years. She needed surgery to remove a lump that had formed aggressively on her tummy and the RSPCA veterinary clinic also recommended laboratory testing to confirm the lump wasn't cancerous.
Woolworths basic cover clearly states on their website that surgery & lab tests are covered under this policy but my claim has been rejected!!
Absolutely disgraceful!! I feel so let down by woolworths deception. I've been diligently feeding them money so I have cover for my pets and the first time in over 6 years I put in a small claim they knock it back.
Do not take out insurance with woolworths, they will deceive and steal from you like they did to me!!!
2 comments
Too late. I've just cancelled both policies as of a few days ago. Your policy doesn't provide cover for the most basic items, what's the point. Thanks for taking thousands from my family over the years and giving absolutely nothing in return.
Similar opinion? Write a review on ieatwords.com.au!
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4.1(391)MeleaSydney, NSW
- 9 reviews
Avoid
November last year i received a letter saying my last payment did not go through.
Upgraded payment details over the phone thinking the last of it
Now its April and I've taken my pet to the vets- to find I can't log into my account! I CANNOT contact anyone! "due to unprecedented high volume of calls we've decided to stop answering our phones, (effectively ) and again, Im given the run around to wait days for someone to get back to me via email.
I tried the social media and no avail.
Same story.
****they are happy to take your money but don't wa...Read more
1 comment
Brock B.Woolworths Pet Insurance
Hi Melea, thanks for reaching out. Due to current circumstances surrounding COVID-19 our Pet Insurance Service Team were unable to keep their phone lines active. We sincerely apologise for any inconve... Read more
nience this may have caused and our Pet Insurance team will be more than happy to investigate further into why payments weren't taken out. As you have stated, you have emailed our team and they will get back to you as soon they can to assist you.Similar opinion? Write a review on ieatwords.com.au!
Find out how Woolworths Pet Insurance - Basic Cover compares to other Pet Insurance
Know better, choose better.
Dave BSydney Surrounds, NSW
- 3 reviews
Pathetic
I have been waiting on the phone for over 30 minutes just to speak to someone regarding our policy, will be cancelling. Customer service is zero which is typical of Woolworths.
1 comment
Brock B.Woolworths Pet Insurance
Hi Dave, thanks for reaching out. Due to current circumstances surrounding COVID-19 our Pet Insurance Service Team were unable to keep their phone lines active. Our customers are encouraged to utilise... Read more
their MyPet Portal (https://insurance.woolworths.com.au/pet-insurance.html) during this time. Alternatively, you are able to contact our Customer Service team on email via [email protected] - Please note we are currently at capacity dealing with enquiries, we appreciate your patience as we get back to you as soon as conveniently possible. Thanks.Similar opinion? Write a review on ieatwords.com.au!
DomSouthwest, VIC
- 2 reviews
- Basic Cover
- Verified customer
Check your Certificate of Insurance
I signed up online for accidental injury and illness cover for my perfectly healthy, desexed and vaccinated 5yo Maltese X. My payment for the amount quoted for both types of cover was promptly processed and I was emailed a certificate of insurance.
The certificate specified accident cover but illness cover did not make an appearance. I checked the PDS which states that illness is only covered if illness cover is specified on the certificate of insurance.
Therefore I was not provided both of the two types of cover that I paid for. Legally, I p...Read more
1 comment
Ryan A.Woolworths Pet Insurance
Hi Dom, thank you for your review. We are sorry to hear about your experience with our Pet Insurance Product. If you wish to discuss your concerns further, please give us a call on 1300 10 1234 or alt... Read more
ernatively send us a private message with your name and contact number, so we can arrange for a team member to contact you.Similar opinion? Write a review on ieatwords.com.au!
Erin W.South East Queensland, QLD
- Basic Cover
- Verified customer
READ THE FINE PRINT
I took out the basic accident and illness for the "what if" moments..... It literally only covers certain ways of receiving accidental injury or illness.. and no consultation fees.... thats the biggest expense half the time... what a joke!! After paying $1000's in premiums they pay me $25 of a $300+ claim.. we will be canceling both of my two dogs policies.. RIP OFF! Save your money!
1 comment
Ryan A.Woolworths Pet Insurance
Hi Erin W, thanks for your review about us and about your claims experience. We apologise for any inconvenience caused and we are concerned that you have had this experience with us. We require some m... Read more
ore information to assist you further. If you can please let us know your preferred contact number, state, claim number and policy number in a Private Message so that we can follow this up with you ASAP. Thank you.Similar opinion? Write a review on ieatwords.com.au!
PeterDarling Downs, QLD
Poor claims process.
It took 12 weeks to process a claim. Two out of three claims were denied as being 'not covered'. Poor communication. They promise to ring back within 5 working days but never do.
1 comment
Ryan A.Woolworths Pet Insurance
Hi Peter, thanks for your review about us and about your claims experience. We apologise for any inconvenience caused and we are concerned that you have had this experience with us. We require some mo... Read more
re information to assist you further. If you can please let us know your preferred contact number, state, claim number and policy number in a Private Message so that we can follow this up with you ASAP. Thank you.Similar opinion? Write a review on ieatwords.com.au!
Katie TMetropolitan Adelaide, SA
- 13 reviews
- Basic Cover
- Verified customer
Wasting my time
I have just edited my review from 5 stars down to 1.
I’m so disappointed. They seemed so great to start with, were so quick after I submitted my claim.
Now it’s time for them to pay us and apperently it’s impossible to send their cheque.
Why did I ever think insurance with Woolies was ever worth it.
1 comment
Ryan A.Woolworths Pet Insurance
Hi Katie T, thanks for your review about us and about your claims experience. We apologise for any inconvenience caused and we are concerned that you have had this experience with us. We require some ... Read more
more information to assist you further. If you can please let us know your preferred contact number, state, claim number and policy number in a Private Message so that we can follow this up with you ASAP. Thank you.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Jenasked
Utterly disappointed with Woolworths insurance. My puppy got attacked by another dog and there was a knock effect from the anti inflammatories he had to take for his neck. We ended up in emergency
And that visit to emergency specialist wasnt covered as consultations not covers? Isnt that for standard vet consultantions not GI hospital emergencies?
Then we went to a gastroenterologist
That appointment wasnt covered either.
So beware when they list the items like things like emergency, accidental, gastrointestinal to be covered
Theyre not. So disappointed that they still try to get out of paying when it was as a result of my dog being attacked :(
2 answers
Don't waste your money on these con artists, Jen. They will do/say anything to get out of paying. They even think they are above and know more than highly qualified vets. They are nothing more than brain dead and incompetent pen pushers.
Hope you precious baby is ok.
Ryan A.Woolworths Pet Insurance
Hi Jen, thanks for your feebdack about us and about your claims experience. We apologise for any inconvenience caused and we are concerned that you have had this experience with us. We require some more information to assist you further. If you can please let us know your preferred contact number, state, claim number and policy number in a Private Message so that we can follow this up with you ASAP. Thank you.
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Brock B.Woolworths Pet Insurance
Hi Nicholas, we're sorry to hear of the inconvenience caused by your Pomeranian's claim not being accepted. Kindly be advised that all our claims are assessed on a claims by claims process. I'll be mo... Read more
re than happy to escalate your dissatisfaction in relation to your claims experience. If you would like to contact our Pet Insurance team at any time, they can reached at [email protected]. Thanks.