Zanui Questions & Answers

Hi there Moo, thank you so much for your question! We have over 50,000 items available on the website so we would need the specific item you're referring to so we can provide you with an accurate response. Please pop our friendly care team an email at [email protected] and we would be happy to help. Please remember to include the name or a link to the linen sheets in question so we can ensure a prompt response for you. Best wishes, Zanui Team

Hello Maryam, I hope you are well! So sorry to hear you are having trouble tracking your order and I can certainly assist you with this. Please, could you send over an email to [email protected] along with your order number and attn this to 'Kerry' in the subject and I can certainly help you track this!

Hey Jen, thank you for getting in touch! You can provide the courier with the authority to leave your order in a safe place in the event you're not home for delivery. If this option doesn't suit, depending on the stools and type of delivery offered, you would likely be carded and provided with the courier's contact information, so you can get in touch to rearrange a suitable time for delivery. You can see what type of delivery service is offered on the particular item you're interested in, by clicking 'Returns/Delivery information' just underneath the item cost on the product page. You can also contact our super friendly customer care team on 1300 668 317 or via email on [email protected]. Hope this helps, Zanui Team

Hi Cathy,

Thanks for your interest in our products. I'm going to double check this with the manufacturer and I'll let you know as soon as I have the answer! Hope this helps!

Best Regards,
Francesca

Hi Cathy,

The supplier has advised the following information: The legs are made out of steel and is galvanised and powder coated so it is rust resistant but it is advisable to wipe it down with "Penetrol" every 3 months or so.

Steel also has an increased weather resistance so should withstand the coastal weather well. Hope this helps. Please let me know if there is anything else I can assist you with.

Best Regards,
Francesca

Hello,

These armchairs take 1-2 business days to leave our partner suppliers warehouse in Victoria. Transit time on top of that from VIC to NSW is usually estimated around 2-4 business days. If you were to order the armchairs today the estimated delivery would be around Tuesday 25th October.

Hope this helps - please let me know if you have any further questions.

Best Regards,
Francesca

Dear Valerie,

Thank you for your interest in shopping with Zanui!

As an online only retailer, we do not have a showroom or store to view our products I'm afraid. I do apologise for any inconvenience this may cause you. However, we do have a change of mind returns policy for all products on our website, should you wish to purchase something and decide against the purchase once delivered. Please see our returns policy for further information and the terms and conditions on returning Zanui products.

http://www.zanui.com.au/shipping-returns/

Our customer service team will be able to provide you with a return cost quote for any large items that you may be unsure about before you actually purchase.
I hope this helps, should you have any further questions, please do not hesitate to contact us, we are more than happy to help!

Kind Regards,
Francesca

Hi there Samantha,

Hope you are well and thanks for your interest in shopping with us! The Marquis by Waterford Markham crystal wine glasses take 3-5 business days to leave our partner suppliers warehouse and then it would be around another 2-4 business days for transit on top of that. Hope this helps Samantha, please do not hesitate to ask if you have any further questions.

Best Regards,
Francesca

Hi there Calvin,

Delivery time varies between product as many of our items come from different places all over Australia. Are you able to let me know the name of the chairs you purchases so I can give you an accurate estimate please?

Thanks so much!
Best Regards,
Francesca

Hi there Dee1981,

Thanks for contacting us, I do understand your concern and I would like to reassure you that the order should run with no issues. Kidkraft are very reliable and we rarely have issues with their products or delivery. We have been advised off kidkraft that the latest order date for the Brisbane area for delivery on time for Christmas is December 21st if you live in a metro area. Although I would advise if you make the decision to order, to place your order sooner than this, just in the rare case that something was to go wrong. If there was an issue Dee, we would get this rectified ASAP for you - for example - we would contact the supplier the same day that you contact us to get any issue resolved. I do apologise that the reviews are making you hesitant, we have hundreds of orders placed through our website on a daily basis and it is very rare that things go wrong. We do also have 103 Excellent reviews which is a much higher number than the terrible reviews that have been posted. We will always remedy any issues and we have always followed up with anyone who has posted any negative feedback to get the issue fully resolved.

I hope this helps you and please do not hesitate to contact me should you have any further questions. I would be more than happy to keep you informed on the status of your order should you wish to place one. However, you will receive automated notifications, every step of the way after purchase. Just let me know if there is anything else I can assist you with. I would be more than happy to help you.

Best Regards,
Francesca

Hi there Adwin,

Unfortunately we don't have a local pick up option I'm afraid. Many of our items are shipped from warehouses across all of Australia and we currently don't have any physical stores or showrooms. Apologies for any inconvenience caused with this.

Best Regards,
Francesca

Hi there,

Yes there are currently 9 of the princess and frog rocking horse left in stock. Unfortunately as we are an online based company and our suppliers are located all over Australia, So we do not have any facilities where you can pick up your items. At this stage, now is the ideal time to purchase an item if you wish to receive it in good time for Christmas. This item in particular will take 2-3 days to be dispatched by our partner and then a further 2-4 days to be shipped to you if you are living in the NSW region. If you should have trouble tracking your item one of our friendly customer service agents would be more than happy to help you with your delivery. You can contact Zanui customer service on 1300 668 317 or email in at [email protected]. We are available Mon-Fri 9am - 5.30pm (AEST)

Hopefully this helps reassure you, if you have any further questions please do not hesitate to contact us.

Kind regards,
Sarah