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Catbear 7NSW, 2250
- 10 reviews
- Domestic Travel Insurance
- Verified customer
Always Value for Money
I have used 1 Cover on many occasions over the past few years. It has always been very easy to arrange, on line. I have always believed the travel cover was good value for money for my needs. My most recent trip away resulted in me making my first ever Claim on 1 Cover re the excess associated with a minor rental car accident. 1 Cover handled the Claim process most courteously and expeditiously, and left me very pleased with their service. Communication by the Claims Officer was exemplary. 1 Cover is a most professional organisation in my view, with excellent processes.
1 comment
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Review collected in partnership with 1Cover
Ross CormackHunter Region, NSW
- 2 reviews
- Domestic Travel Insurance
- Verified customer
Perfect would never consider using anyone else.
We only ever use 1Cover for all our holiday Insurance as we have found them to be excellent, easy to communicate with and the one time we did have a claim they were excellent and the claim was settled very quickly. Absolutely fantastic company.
1 comment
Customer Service R.1Cover
Hi Ross,
I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. We're looking forward to providing you with legendary custo... Read more
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Review collected in partnership with 1Cover
ElizabethTCentral West, NSW
- Domestic Travel Insurance
- Verified customer
Very convenient
This is my second time using 1Cover. I have been fortunate on both occasions to not need to claim. However the policies are good and are very convenient to take out. All done very simply online. My policy details were emailed to me (so are held electronically) and I was sent a reminder towards the end of my trip which also asked if I wanted or needed to extend my cover. It was all helpful and seemless.
1 comment
Customer Service R.1Cover
Hello ElizabethT,
I’m glad you found our policies competitive and our service easy to use. It's always encouraging to hear such nice words from a satisfied and loyal customer.
We hope you had a great... Read more
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Review collected in partnership with 1Cover
Find out how 1Cover Domestic Travel Insurance compares to other Travel Insurance
Know better, choose better.
Neville Tu OtooSouth East Queensland, QLD
- 2 reviews
- Domestic Travel Insurance
- Verified customer
Camper bond, covered!
We initially had cover from Coversure but came across 1Cover on a search for insurance to cover the gap from their Rental Car Insurance Excess from the $3000 to the rental companies $5000 bond. When we found out 1Cover had an excess of $5000 we were stoked. We will use 1Cover for all our trips from now on.
1 comment
Customer Service R.1Cover
Hi Neville, We like to think we're different from other insurance companies, so thank you for such kind words.
I’m glad you found the policy to be good value and that you are happy with the service w... Read more
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Review collected in partnership with 1Cover
- Domestic Travel Insurance
- Verified customer
Great to deal with
We have used 1Cover a couple of times but had our first claim recently. We found them great to deal with and the claim was processed very quickly. Highly recommend
1 comment
Customer Service R.1Cover
Hi Rikkidrew, I am so pleased that we could assist with your claim and that you found the process easy and straightforward with no complications. Happy customers are our number one goal! We're looking... Read more
forward to providing you with legendary customer service again in the future. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 1Cover
DuncanGMid West, WA
- Domestic Travel Insurance
- Verified customer
Excellent
Excellent and easy to deal with got cover over the internet. Got regular updates and emails to check if it was what we needed and if we needed to expend our cover
1 comment
Customer Service R.1Cover
We like to think we're different from other insurance companies, so thank you for such kind words.
I’m glad that you are happy with the service we provide. It's always encouraging to hear positive fe... Read more
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 1Cover
Rebecca PSydney, NSW
- Domestic Travel Insurance
- Verified customer
Wouldn’t leave home without it!
We use 1 Cover on all our travels and highly recommend them. We were very pleased when we claimed for a missed port on one of our cruises and the claim was dealt with in a short time. We will continue to use 1 Cover on all our travels as our daughter now lives in Texas. Thank You for your continuous service to us.
1 comment
Customer Service R.1Cover
Hi Rebecca, I’m glad you were happy with our service and that you found it easy to use. It's always encouraging to hear from a loyal customer and to know that we could assist with your past claim.
Tha... Read more
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Review collected in partnership with 1Cover
Allen WSouth East Queensland, QLD
- 2 reviews
- Domestic Travel Insurance
- Verified customer
Got us covered
We never thought about taking insurance for domestic holidays until one time we had to make changes to our plans and found out the hard way what that can cost financially and emotionally. Since then we have taken insurance with 1 Cover.
We have found the process, options and cost of the insurance easy and affordable giving us confidence that we will be covered .
While we didn’t have to make a claim on our recent 4 week holiday interstate it was peace of mind to know we had backup should something go wrong.
1 comment
Customer Service R.1Cover
Hi Allen, thank you for the kind words. It's always encouraging to hear that we are continuing to provide a reliable and affordable product.
It's fantastic to hear from a satisfied and loyal customer... Read more
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Review collected in partnership with 1Cover
SilPerth, WA
- Domestic Travel Insurance
- Verified customer
If a company goes into receivership you are not covered
Was unable to claim as if a company goes into receivership you are not covered.
Have used 1Cover many times as thought they were top of the pops, might as well use Woolies next time for a cheaper price
1 comment
Customer Service R.1Cover
Hello Sil,
I can appreciate why you're disappointed that you were unable to claim for receivership. Unfortunately, like most insurers, we are unable to insure situations like this. It is a standard pr... Read more
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Review collected in partnership with 1Cover
Find out how 1Cover Domestic Travel Insurance compares to other Travel Insurance
Know better, choose better.
RodneyHLaunceston, TAS
- Domestic Travel Insurance
- Verified customer
First Timer
Very easy to set up online, did not need to make a claim,this is my first time with you,will go again on our next trip with 1 Cover Insurance Thank You
1 comment
Customer Service R.1Cover
Hi RodneyH,
I’m glad you found our policies competitive and our service easy to use.
We hope you had a great time on your trip and we look forward to serving you again in the future.
Thank you for cho... Read more
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Review collected in partnership with 1Cover
MichaelASydney, NSW
- Domestic Travel Insurance
- Verified customer
Didn't need to use it but I'm glad I took out this very competitive 1Cover policy.
Didn't need to use it but I'm glad I took out this very competitive 1Cover policy. Very comprehensive and covers all the things you need for domestic travel. I also use 1Cover for my international trips.
1 comment
Customer Service R.1Cover
Hello MichaelA,
Thank you for the kind words. It's always encouraging to hear that we are continuing to provide a reliable and affordable product. We are looking forward to providing you with legendar... Read more
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Review collected in partnership with 1Cover
DaizyGirl74Richardson 2905, ACT
- 2 reviews
- Domestic Travel Insurance
- Verified customer
Easy to purchase.
I have used this insurance company several times and the policy and pds is easy to navigate...HOWEVER, I have never made a claim so don't actually know what the company is like to deal with. 3 stars is because I've never claimed...
1 comment
Customer Service R.1Cover
Hi,
I’m glad you were happy with our service and that you found it easy to use. It's always encouraging to hear from a loyal customer. Thank you for choosing 1Cover and for taking the time to leave us... Read more
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Review collected in partnership with 1Cover
PACNorth Queensland, QLD
- 3 reviews
- Domestic Travel Insurance
- Verified customer
Peace of mind without price shock
Now whilst I never had to make a claim this policy gave me peace of mind with ease and a price that was happy with. As I had to extend my trip updating the policy was a breeze.
1 comment
Customer Service R.1Cover
Hello Pac,
I'm glad that you found our policies competitive and our service easy to use. Travel insurance is certainly the safety net every traveller needs. We hope you had a great time on your trip a... Read more
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Review collected in partnership with 1Cover
MichaelSydney, NSW
- Domestic Travel Insurance
- Verified customer
Easy to arrange with very good service
Policy was good value and easy to set up. We have used this company on a number of occasions in the past. As far as I can recall we have always received good assistance regarding the policy.
1 comment
Customer Service R.1Cover
Hi Michael,
It's fantastic to hear from a satisfied and loyal customer. We are looking forward to providing you with legendary service for your next trip. Regards, Sophie
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Review collected in partnership with 1Cover
INQ001Metropolitan Adelaide, SA
- 11 reviews
- Domestic Travel Insurance
- Verified customer
Easy to deal with
Reasonable value and easy to setup. Only downside is they do not have the option to pay by AMEX which is my main card. I would still recommend this insurance company to others as they are easy to deal with
1 comment
Customer Service R.1Cover
Hi,
Im glad to hear that you found our policies competitive and our service easy to use. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Regards, Sophie
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 1Cover
Find out how 1Cover Domestic Travel Insurance compares to other Travel Insurance
Know better, choose better.
Di W.Sydney, NSW
- Domestic Travel Insurance
- Verified customer
"Peace of mind"... BUT: Hire car excess is ONLY covered when you ACTUALLY have the Car hire Insurance!
"If you can afford to travel, you can afford insurance!"
I did learn the hard way though, (See "Lou" review 12th Oct 2022 who's got it wrong!) that the hire car excess IS ONLY COVERED by 1Cover WHEN you actually take out the hire car company's insurance. (read the 1Cover "fine" print!) My example, hired a car in Brisbane (w/o extra rental car company insurance at the time of hire)... the car suffered hail damage and I was up for the repair cost. !!! 1Cover "cover" covers an "excess" from the rental car company but if you don't have rental company insurance in the first place, there IS NO EXCESS, it's just a full liability on your part!!! Beware!!! 1Cover would do well to "highlight" this "gotcha".
1 comment
Customer Service R.1Cover
Hi Di, thanks for your review! We are really glad to hear you are satisfied with our service and product. And yes, you are correct! We can cover you for the rental vehicle excess only, so if you do no... Read more
t have an excess to pay to the rental company, there's nothing we can cover you for. Please refer to page 47 of our PDS: https://www.1cover.com.au/assets/1Cover-AU-Standard-PDS_20190710.pdf/ Thanks again for leaving us a review and we hope to offer you peace of mind in your next trip! Kind Regards, Sophie, Customer Service.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 1Cover
KellyFSydney, NSW
- Domestic Travel Insurance
- Verified customer
not happy
We took out insurance, my husband wasn't able to go on our family holiday due to the bushfires, he didn't feel safe leaving our property. We took out the insurance four days before he was supposed to fly out, but because the day we took out the insurance it was deemed catastrophic we were told we weren't entitled to anything.
1 comment
Customer Service R.1Cover
Hi Kelly, thanks for your review. I am sorry to hear you're unhappy with the outcome of your claim. We are only able to offer cover for completely unforeseen events at the time you take out your polic... Read more
y however please note you can choose to have your claim escalated and reviewed by an independent panel if you wish. To organise a review please email your policy details outlining your complaint to [email protected]. Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review. Kind Regards, Sophie, Customer Service.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 1Cover
WayneHSouth East Queensland, QLD
- Domestic Travel Insurance
- Verified customer
So easy and straight forward
I used 1cover for domestic travel.
It was good value and easy to set up.
I didn't need to use it but was glad I had it for peace of mind.
Will use again when I travel next.
1 comment
Customer Service R.1Cover
Hi Wayne, It's great to hear our policies helped provide you with peace of mind while on your trip. It's fantastic to know our customers can relax because of their cover. We hope you had a great time ... Read more
on your trip and we hope to have the pleasure of serving you again in the future. Kind Regards, Sophie, Customer Service.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with 1Cover
- Domestic Travel Insurance
- Verified customer
Very easy to use online
The cover is always really good value, Ive never actually had to claim on my travel insurance but I do feel more relaxed having it. Particularly good for insuring against a hire car excess, better value than the car hirers insurance. Medical questions were clear and understandable, although a couple of things werent covered it was easy to do. This is the third time I have used 1 cover and its so easy to do online.
1 comment
Customer Service R.1Cover
Hi Lou, thanks for your great review! We're glad to hear you had a smooth and incident-free trip but rest assured we're always here to help should you ever have any hiccups or questions. Kind regards, Sophie, Customer Service.
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Review collected in partnership with 1Cover
Andrew
- 2 reviews
Appalling company
1Cover misrepresents the unlimited cover for cancellations in unforeseen circumstances in their advertising. An airline cancelling a flight for mechanical reasons is NOT covered by 1Cover. That is Bait Advertising.
2 comments
Customer Service R.1Cover
Hi Andrew, thanks for your review! That information is listed on our PDS on page 39 under 'Cancellation Fees & Lost Deposits'. Please be aware you can choose to have your claim escalated and reviewed.... Read more
Please don't hesitate to call 1300 859 487 should you wish to speak to a claims consultant. Kind regards, Sophie, Customer ServiceAs stated, the first 2 pages of your advertising clearly don't mention the huge number of ways your company does not cover cancellations. Trust factor zero. Pub test fail. Fair Trading and APRA can adjudicate and hopefully stop your bait advertising.
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Questions & Answers
Prabesh T.asked
Can i just get a rental car insurance that i am driving to sydney from Melbourne and back?
1 answer
Customer Service R.1Cover
Hi Prabesh, You can still purchase a Domestic policy which includes Car Rental Vehicle excess, however it does come with the benefit of cancellation and luggage cover. Let me know if you require further assistance. Regards, Sophie
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Customer Service R.1Cover
Hello Catbear,
ward with no complications. Thank you for choosing 1Cover and for taking the time to leave us a review, we really appreciate it. Regards, SophieBig thanks for the kind words and continuing loyalty, it means the world to us. I am so pleased that we could assist with your claim and that you found the process easy and straightfor... Read more