I have used 1 Cover on many occasions over the past few years. It has always been very easy to arrange, on line. I have always believed the travel cover was good value for money for my needs. My most recent trip away resulted in me making my first ever Claim on 1 Cover re the excess associated with a minor rental car accident. 1 Cover handled the Claim process most courteously and expeditiously, and left me very pleased with their service. Communication by the Claims Officer was exemplary. 1 Cover is a most professional organisation in my view, with excellent processes.

Have just discovered there are so many exclusions with this policy that it is not worth having. If governments tell you not to travel than your insurance should kick in and pay for airfares etc that need to be cancelled. They have your money and getting interest for ages before you travel. I have had many policies with them where I have never claimed so they get money for nothing but when you need to claim they won’t pay. Stay away from them.

Purchased comprehensive travel insuranve the day we purchased flights to America in July 2022. Discover in the fine print so many exclusions. This cover is almost valueless and I will be contacting AFCA. Have to cancel trip and chase refunds from airlines and accommodation and not refunded travel insurance cost either. DO NOT USE!!!!

In times of crisis the scammers hide behind policies and take your money. Airlines and hotels are refunding some money, but 1Cover is not interested in helping. I will never insure with these guys again.

Never leave the country without my 1cover insurance policy! It's good value and covers just about everything. The one time I needed it, 1cover come through! Highly recommend buying your policy through 1cover.

I have found that with1 cover you get the best price and the highest cover .I also find them easy to contact when needed unlike other companies. I have got quotes from other websites but come back to 1 cover every time

I chatted online yesterday and was assured we would be covered for the Coronavirus. Whoever I was chatting with said they are not like other Insurance Companies. I save my Chat from them to have this in writing now just wondering???? Had to put in I had traveled but we have not as that is why I chatted with someone to see if they covered our upcoming trip. Not sure how to rate them either

We purchased travel insurance Policy with 1Cover May 2022 because of such positive ratings only to find Coronavirus is exempted despite this becoming known 7 months after purchase. Most industries, including banks, are working to support their customers during this difficult period - with the very clear exception of the insurance industry. Well - good luck 1Cover with future sales with such negative ratings. I hope your staff are looking for new jobs as I'm sure this company won't be around much longer.

Ive used one cover before and thought comprehensive was just that.Up pops coronavirus and they dont cover you even though youve purchased a policy prior.You should be ashamed of yourselves

Nope. See title of the review as I won’t use again as claim will be rejected, had to cut trip short to look after the health and well being of my family. But insurance companies are more interested in profits than customers interest

Due to the Coronavirus I cancelled my holiday. I received a full refund from airline and travel agent.

I have tried to contact 1Cover more than 4 times electronically to advise the insurance is no longer required. Yet no response.

They have taken my money and didn’t have to provide the service.....there is a word for that.

Wish policy came with no excess, I have never had to make a claim so cannot comment of service. We have used this company twice, once in 2022 & now early 2020, in 2022 we could purchase policy with no excess.

Great advertising not so great on cover always used before but not after corona virus they should give a cost to existing clients to cover for virus they could make money and kept customers

The claim process was fast, understanding and professional. It was all dealt with within two or so weeks. I will certainly be using 1Cover the next time I go overseas.

They don't refund on crisis and epidemics which is unbelievable for an apparent insurance company. Lost $1000 money on accommodation I had booked way back in December before the corona virus outbreak reached Italy and was told they won't cover for corona virus. Wont be trusting 1cover for travel insurance ever again!

I took out my travel insurance on 1 Jan - well before the corona virus epidemic. Now I find I am not covered for medical or cancellation for any epidemics.

I have used 1Cover for many years - and I certainly will not do so again.

Very disappointing!!!!

I think 1 Cover should step up and provide some cover for those of us who took out our policy before the virus became a known event.