Having had GREAT support from 1Cover on a trip through Thailand a couple of years ago, they arew my first port of call when looking for Travel Insurance. Thankfully I didn't need any help this trip, but I know that bthere is a PERSON oan the phone if I need assistance. Highly recommended

After purchasing insurance they posted a update stating that "regardless of when you purchased your policy and the destination" it is "unlikely that any claim will be covered if it relates to the Coronavirus".

Paid over $600 for policy with cruise cover many, many months before covid -19 started. Pandemic is excluded in one sentence in many pages of print (and who'd have thought?) Tried to cancel more than a month out and was denied. Contacted the company via social media and was given a credit note for future rebooking of my policy. Refund would have been better but I appreciate the assistance.

I have used 1cover a few times. The comprehensive cover suits my needs and I’m happy they have cruise cover as a selection, which gives me peace of mind that I am covered whilst cruising.

We only ever use 1Cover for all our holiday Insurance as we have found them to be excellent, easy to communicate with and the one time we did have a claim they were excellent and the claim was settled very quickly. Absolutely fantastic company.

Discriminatory and Ageist... apparently if your parent is over 85 years they wont cover you for cancellation. Found out the hard way. So be aware and read all the info.

I purchased an annual worldwide insurance policy only to find not only have I wasted my money on flights, prepaid accommodation, and other travel related costs but also the $546 I was charged for the insurance policy.

1Cover is refusing to cover events relating to corona virus.

I have taken out their worldwide annual cover for a number of years without a claim. However I will not be taking out any more policies with this company and strongly encourage others to do the same.

They also make many unwanted phone calls in the weeks before the previous policy expires to try to sell a new policy.

Awarding this lot one star is over generous.

I took out the insurance in case I had to cancel my golfing trip, however, I did not have any issues where I needed to make a claim. Therefore I can't relate to any service I might have received.

Was hoping that they might reconsider as the policy was purchased mid last year way before this epidemic in China. Other insurance providers states that they will cover as long as policy was purchased before Jan 23, 2020 or some even Jan 30, 2020. Please read the fine print - not the kind of insurance that will help when needed most in this scenario. Was going to travel to other parts of ASIA with no ‘do not travel’ warning from DFAT yet still no cover for the coronavirus as it is considered an epidemic in China even though not yet a pandemic as per WHO for now. So please be careful when purchasing travel insurance.

Have used this company quite a few times and have never needed to make a claim. So I cannot accurately review as I do not know the efficiency of claims.

This is my second time using 1Cover. I have been fortunate on both occasions to not need to claim. However the policies are good and are very convenient to take out. All done very simply online. My policy details were emailed to me (so are held electronically) and I was sent a reminder towards the end of my trip which also asked if I wanted or needed to extend my cover. It was all helpful and seemless.

I bought travel insurance for a upcoming overseas trip before corona virus was even heard of. They have a blanket statement saying they will not cover it at all. So if you get sick you are on your own and if you cancel they will not cover you

Very easy to see what you have cover for, friendly staff who speak to you directly over the phone rather than being passed through computers. Their prices are reasonably priced

First time I have used. Wouldn't hesitate to use again. Thanks for providing the service to a senior who has medical issues. Hope to use again later this year. Happy to explore other insurances available.

Read the PDS very carefully not many things they will actually pay on, I thought person items would be covered, no there not.
Save your money and go with a much cheaper option.