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Reviews

4.0

131 reviews
5
(89)
4
(11)
3
(2)
2
(4)
1
(25)
  • Build Stage
    • Post-Construction (15)
    • Mid-Construction (9)
    • Pre-Construction (8)
  • Customer Service
    4.9 (29)
  • Site Admin
    4.8 (18)
  • Timeliness
    4.7 (12)
  • Structural Integrity
    5.0 (5)
  • Plumbing & Waterproofing
    5.0 (4)
  • Electrical & Lighting
    5.0 (4)
  • Flooring
    5.0 (3)
  • Transparency
    4.8 (20)
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Nelson Chin

Nelson ChinSydney, NSW

  • Verified customer

Totally beyond our expectations

published

We met Daryl Singh at Marden Park office. Our experience so far has been great. He was very helpful and understanding . He has extensive knowledge and great understanding of the industry . Every time we spoke we always learnt something new from him. He made us feel very comfortable and welcome and accommodating. Now we just hope the finish product will be as good as Daryl then we will be very happy. Nelson

Build StagePre-Construction
  • Verified customer

Superior Assistance and Service

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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Ryan B

Ryan BSydney, NSW

  • Verified customer

Extremely impressed with our home.

published

From our initial walk through of Allcastle Homes display home, we knew we had found our builder to build our forever home.
Their staff helped guide us from start to finish. We were informed and kept up to date on our homes progress at every stage.
We have now moved into our home and we are extremely pleased and impressed with what Allcastle have built for us.

Customer Service
Transparency
Site Admin
Build StagePost-Construction
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Finch 2100

Finch 2100Sydney, NSW

  • Verified customer

The Regal Elite 12 beautiful

published

We bought a block of land, and went to a lot of displays homes to find a home builder. We finally decided on Allcastle homes.
They sat with us for hours talking about what we needed and how we used our home. They showed us a lot of beautiful designs before we picked The Regal Elite 12.
The staff were always professional, friendly and accessible, & always willing to help and answer all our questions and requests.
So we were very excited to see our home finished and Allcastle didn’t disappoint. Our home is as promised, beautiful and just what we asked for. Thank you.



Customer Service
Transparency
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Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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Gajen M.

Gajen M.Sydney, NSW

  • Verified customer

Exceptionally Good Builder - With 7 star customer service

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateJuly 2022
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Hiran

HiranSydney, NSW

  • 2 reviews
  • Verified customer

Our journey to build our dream house

published

We embarked on our journey to build our dream house with AllCastle Homes. We started with Brad, who is an excellent consultant, guiding and reminding every step with patience. During the planning and preconstruction stage, we did so many changes to the plan but Brad never got annoyed and he was so patient and explained everything clearly. What I could tell, is he is working with pride for the company, loves what he does, and is very professional. I am sure he will satisfy many other customers working with AllCastle in the future.
Thanks Brad. So far you made our experience with AllCastle great.

Customer Service
Transparency
Build StagePre-Construction
Ben S.

Ben S.Sydney, NSW

  • Verified customer

From start to finish communication was fantastic

published

This is my 3rd home I have built. After building with a very small builder initially their quote was ok however during the build there were so many extras, it ended up way too expensive and the finish was very basic.
So for my next home we decided to build with one of the bigger companies after going to numerous display homes I found Allcastle Homes in Kellyville my favourite, Julie Russo was very approachable and explain everything in great detail, nothing was to much trouble we made some changes to suit my family needs and are very happy with Julie and Allcastle.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
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  • Verified customer

Excellent and Pleasant Experience

published

We visited Allcastle at Marsden Park with my family. After walking through the first home, we liked the house (The Crest) so we went to speak with the sales consultant Daryl. Daryl show us through the house and answered all of our questions. He was so helpful and his customer service was excellent and after that short meeting we decided to build with them.

We went through the quoting process and received our full tender in a short timeframe, and received pleasant surprises which we were not expected in the process.

Highly recommend Allcastle, and Daryl from Marsden Park in particular.

Customer Service
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Site Admin
Timeliness
Build StagePre-Construction
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JessC

JessCSydney, NSW

  • Verified customer

Amazing homes, amazing service!

published

We visited Allcastle at Marsden Park Homeworld, just days after the new homes first opened. After walking through the first home, we were in love so we went to speak with the sales consultant Daryl. Daryl went out of his way to show us through the house and answered all of our million questions. He was so friendly, so helpful and his customer service was impeccable.

We went through the quoting process and received our full tender in a short timeframe, and the amount of detail and care that went into the process was amazing.

Highly recommend Allcastle, and Daryl from Marsden Park in particular. Can not wait to start our build!

Customer Service
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Timeliness
Build StagePre-Construction
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Hayden C.

Hayden C.Sydney, NSW

  • Verified customer

Such a Pleasant Experience

published

Allcastle was a pleasure to deal with. They made the whole process straight forward particularly when we had an issue and needed to contact their warranties dept. They were quick and efficient and our issue was rectified immediately. Staff were highly professional and friendly.
We couldn’t recommend them highly enough.

Customer Service
Transparency
Build StagePost-Construction
Daniel F.

Daniel F.Sydney, NSW

  • Verified customer

How Much I Love My House

published

John W managed this build like a true professional and kept me informed during the whole process particularly as I was often away for work a lot.
I am very satisfied with the how my questions and changes I requested were handled efficiently.
I think that the standard and size of the house I have been handed is above and beyond my wildest dreams.

Customer Service
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Site Admin
Timeliness
Build StagePost-Construction
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Vdd

VddSydney, NSW

  • Verified customer

Breathtaking!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2022
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Aanand

AanandSydney, NSW

  • Verified customer

Great value, efficient and great service.

published

We have had a great experience so far with sales consultant Darryl Singh from the Marsden Park office.
He has been very upfront with all dealings and most importantly quick and efficient service, he stays back and met with us for many hours.
Allcastle are very good value, great packages, extremely affordable,  I couldn’t find any better, we are very happy with our choice

Customer Service
Transparency
Build StagePre-Construction
jis t.

jis t.

  • 2 reviews
  • 1 like
  • Verified customer

Don’t think about going with allcastle homes

published

They are very much interested in getting initial advance payment and they give you wrong indicative pricing and actual tender will be far away From that. You should put the staff who has good knowledge about building. I just want to tell others. Don’t get cheated by them. I am just getting out from them

Customer Service
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Site Admin
Timeliness
Build StagePre-Construction
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Diana O.

Diana O.Sydney, NSW

  • Verified customer

Excellent Experience

published

Thank you Allcastle and Julie Russo who helped us have a new home. Everything was great each and every step they update us well and very fast and we really love our new home, we thought it was going to be stressful to build a new home, but at every step of the way Allcastle gave us lots of guidance and made the whole process really enjoyable.

Customer Service
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Build StagePost-Construction
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charles c.

charles c.Sydney, NSW

  • Verified customer

Quick and Easy build

published

This is my second house with Allcastle, this build is an investment for us. Admin and communication have been great so far. The house has come along extremely quickly since the build started which I am super happy about, the sooner I can get renters in the better. Craig has been great to deal with (Site manager) Haven't had hand over or the defect stage so hopefully this runs just as smoothly as the rest of the process has thus far.

Customer Service
Transparency
Site Admin
Timeliness
Build StageMid-Construction
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Shane W.

Shane W.Sydney, NSW

  • Verified customer

The Grandworth 38.7 our fabulous home

published

What can I say, we have been in our new house for a while now, and are enjoying our home.
We were very pleased with the staff at Allcastle homes, and the builders we had building our house were professional and friendly. We built The Grandworth 38.7 and it is everything we were promised. We would highly recommend Allcastle homes.

Customer Service
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Site Admin
Timeliness
Build StagePost-Construction
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Simone W.

Simone W.Sydney, NSW

  • Verified customer

The Grandworth 42.5

published

We have been in our new house for 6 months and we are more than pleased with the home that we have created with Allcastle Homes.
The Grandworth 42.5 is just amazing with plenty of room for our growing family.
We will and already have recommended Allcastle Homes to our family and friends as we received very professional service from start to finish.

Customer Service
Transparency
Site Admin
Build StagePost-Construction
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Finch

FinchSydney Surrounds, NSW

  • Verified customer

Great Start

published

We had a choice of two building companies and Allcastle Homes won us over with their customer service.
Their organization of each stage has been amazing so far.
The colour range is awesome, who knew there were so many different colours of grey, thankfully the ladies in the colour room know their stuff and steed us in the right direction.
Our site supervisor Tony is very organized and is on top of everything while being available for any questions or complaints which are always dealt with fast.
Tony’s team of builders are very friendly and workmanship is excellent.
Hopefully the rest of the stages goes as smoothly as the start.

Customer Service
Transparency
Site Admin
Build StageMid-Construction
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Dean & Hannah A.

Dean & Hannah A.Sydney Surrounds, NSW

  • Verified customer

New beginning- The Star

published

We have just started building but so far the service we have received from the Allcastle homes team is very professional.
From our first time at Home World Leppington we knew we found the design of house to fit our needs.
We have signed a contract and picked our colours. The ladies that helped us pick out our design colours were amazing.
Looking forward to the rest of our home being built.

Customer Service
Build StagePre-Construction
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Questions & Answers

Dr J Sunderland

Dr J Sunderlandasked

Why has my son and his family at Konda Place, Turramurra, NSW2074 has his "completed" house handed over without a connected gas service, when it is stated in your own Terms and Conditions that "all services within the property and 10 meters of the home" are standard BASIX? No gas, no cooking, no hot water for a family of five and no help from yourselves. Why did he move in? Because his rental tenancy had ended. What will your company do to rectify this and get the family the House and service you are contracted to provide?

No answers
Shirley H.

Shirley H.asked

I am wondering if we can just install our own timber looking outdoor tile for the alfresco area and front porch ourself, not via allcaslte home. Does anyone else do this before? Would there be any problem? I understand all caste would still concrete the base. I am not sure what is in the standard builders range of tiles.

No answers
Glenn R.

Glenn R.asked

After reading many of the negative reports here, how does a future customer ensure he does not get shafted for purchasing from you? What safeguards have you to offer customers to ensure they do not suffer the same fate of those who have written these negative reviews?

No answers

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