AllClear Travel Insurance - Single Trip
- allcleartravel.com.au
- ✓ Verified company
4 reviews · Statistics
- 3+ months (2)
Reviews
Terrible
Gold Plus CoverHad the smallest claim and the company simply stopped responding to my claim. I have had to chase them multiple times with the same non-response each time. I would not recommend using this company for your insurance. I don't believe they are a professional or legitimate provider. I think they steal your money and your data.
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WARNING WARNING WARNING
Gold Plus CoverFact not good company for travel insurance did not honour gold plus coverage out of pocket $13500 plus $1008 instance cost. Very poor service wish never heard of Allclear Australia
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The WORST Company I have ever dealt with
Gold CoverI had used them on two prior occasions BUT I had never made a claim. Very easy to buy a policy but an impossible task to make a claim. We purchased our insurance in August 2022 (with a very expensive premium) including an extra cancellation option. We lodged a claim for a refund of the cost of our trip in March 2020 due to Covid-19. We made initial contact with them shortly thereafter, submitted all the required paperwork and claim form. We were then not able to contact them again. I lost count of the number of phone calls and emails I se
... Read morent. We ended up engaging a lawyer who eventually made contact in June of this year after threatening to issue a Statement of Claim. Yes, you guessed it, no refund of the trip and no refund of the very expensive premium paid to them. The whole thing has just been a debacle of epic proportions. Now making contact with the ACCC to see what, if anything, can be done. Please DO NOT ever use this company for travel insurance, they are the absolute worst. There is no customer service whatsoever. Appalling. We did not leave Australia.
Horrible Customer Service - Just after the cash. Do not use.
Gold CoverWE used AllClear for the first and LAST time due to an ongoing dispute about a cancelled trip which we made no claims for. We were informed we may be able to transfer to another trip but all return emails confirm AllClear will not help. They are part of Insure and Go. I would STRONGLY advise not to use either company. Simply after the cash.
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Questions & Answers
Do you cover cruising and Covid related claims?
Hi Linda in response to your query my advise is DO NOT use Allclear. I had taken top policy for my holiday then COVID hit I was in a foreign country one day could not contact them. I came home they told me not to worry as I was covered. I had to keep chasing them. Outcome I’m out of pocket $13500. Their policy sounds good but it’s not. You need to read reviews if I’d read them before taking a policy out with them I would have looked elsewhere. Hope this helps
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Details
| Category | Travel Insurance | Travel Insurance | Travel Insurance |
|---|---|---|---|
| Underwriter | Mitsui Sumitomo | Mitsui Sumitomo | Mitsui Sumitomo |
| Maximum Age Covered | 66 years old | 66 years old | 66 years old |
| Medical Coverage | |||
| Overseas Emergency Assistance | $10,000,000 | $15,000,000 | $10,000,000 |
| Accidental Death | $20,000 | $20,000 | $20,000 |
| Emergency Dental | $350 | $350 | $350 |
| Pregnancy (max weeks) | 36 weeks | 36 weeks | 36 weeks |
| Resumption of Journey | Not Included | Not Included | Not Included |
| Hospital Cash Allowance | $20 per day, up to $600 | $25 per day, up to $1,000 | $25 per day, up to $1,000 |
| Overseas Emergency Medical & Hospital Expenses | $10,000,000 | $15,000,000 | $10,000,000 |
| Loss of Income | Not Included | Not Included | Not Included |
| Permanent Disability | $30,000 | $30,000 | $30,000 |
| Luggage & Personal Effects | |||
| Theft of Cash | $250 | $500 | $250 |
| Delayed Luggage | $100 after 12 hours | $100 after 12 hours | $100 after 12 hours |
| Credit Card Fraud | Not Included | Not Included | Not Included |
| Travel Documents / Passport | Not Included | Not Included | Not Included |
| Maximum Single Item Limit | $300 (Prescription Spectacles) | $300 (Prescription Spectacles) | $300 (Prescription Spectacles) |
| Luggage & Personal Effects | $3,000 | $7,000 | $5,000 |
| Ancillary | |||
| Personal Liability | $2,000,000 | $2,000,000 | $2,000,000 |
| Rental Vehicle Excess | Not Included | Not Included | Not Included |
| Motorbike / Moped Coverage | Included up to 125cc | Included up to 125cc | Included up to 125cc |
| Domestic Pet Care | Not Included | Not Included | Not Included |
| Special Activities Packages | |||
| Golf | Included | Included | Included |
| Cruise | Included | Included | Included |
| Adventure | Included | Included | Included |
| Snow / Ski | Included | Included | Included |
| Manual | Download manual | ||
Extra Information
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