It’s very easy to purchase the policy but it’s much more difficult to claim it back later.they said 10 days to response but it took 12 days and I have to ring them.not all but some ladies in phone were really rude.

A policy that only pays 80% of the Medicare levy is not worth the paper its
Written on, and when canceled only got back a quarter of the policy amount after only 2months of being covered

I have been trying to email Allianz asking about my cover details since last 3 week, sent 3 emails, and still haven't heard anything back from them.

I was with them for 4 years for my OSHC, and without any doubts, still decided to continue with them for my OVHC. Feeling so disappointed with how they respond and consider to switch the company after this.

Very professional and efficient team, 1 phone call no waiting and done, set up direct debit at the same time and got advise on how to manage the policy in the future thank you

The app is really user friendly. It took about 2 weeks to resolve my claim after the submission. I bought the four years package with my student visa. Great insurance company!

This is my second time to avail a health cover from Allianz OVHC. Set up was easy & my questions were all answered. They were easy to get a hold of

I asked my my policy number just for fill one blank but they couldn't find for me, I never use but I paid, sorry, when it was expired I knew

I had immense trouble getting in touch regarding questions about my coverage. When I finally got tired of waiting, cancelling was done about 10 times faster. Not at all happy.

Every thing is complicating including his review, The claim will be approved in one years time.If I wasn't at home due to recent circumstance would never have done this. I have other important things that need looking after and I paid good money to have peace of mind

I made an enquiry on my OSHC medical card and I was to able to get a response within 24hrs. Many thanks to Emma Duckett for her great prompt assistance

I am disappointed with this company and I have chosen another company for my work insurance. Please remember to respect your clients and do your business honestly. God bless you.

I lodged a claim and the reasons they gave me were very unclear and they refused to process it stating the standard "it's not covered in your policy" as excuse.

I lodged the claim and it resolved within couple of days so my policy worth it. We have been with Allianz (OSHC) for 27 months and it is really of good value.

We are visiting from USA & got stranded in Australia longer than we expected because of the virus. We had coverage, but was to run out before we were permitted to leave Australia or know when it might happen. We extended our coverage & Greg @ Allianz was great in assisting us to extend. I would recommend to anyone to use your service.

I had a single appointment only and the insurance cover only 1/3 of it. It took me a while to get my refund because of a problem in the app that was never solved (which means that, if I were to get a refund again, I would have had to go to their central, in the city, the only one close). Not very convenient.

Fantastic choice of health cover. It’s was easy to set up. I had been using this insurance company for 4 years and the way they conduct business is excellent. Word of applaud

Poor customer service! Terrible provider partners! Overall a nightmare! Useless at best! Was in excruciating pain April 2022; Caused further distress than be of service. More concerned with delivering their call centre script. Didn't know how to listen to customer who was in great pain. You will spend hours asking them a simple question!

My policy was the best value and very easy to set up. The claims took a shorter time than I expected. I have been with Allianz for 3. 5 years.

I experienced problem with logon the account, then the staff-Emma in Griffithuni Gold Coast campus help me to contact with IT person to figure it. Appreciate it much. Now I can doing further steps successfully.

The OVHC was very prompt and professional in dealing with my claims. They understood the unfortunate situation in which we needed to take their help while hospitalization. They prioritized the claims and were very thorough in every interaction I had while hospitalization and claim process. I strongly recommend their OVHC product for every overseas traveller; especially if they are elderly who may need medical attentions.