I was helped by Emma Ducket and she was very kind and helpful during my move to Griffith University in gold coast as she helped me get my health insurance policy set up.

Great service by Suzanne Wicks, James Cook University Campus, for updating the OSHC cover to Dual Family. She provided prompt and useful responses to my emails and provided good advice on the options available.

So, the OSHC policy was one month more than the student visa expiry. I filed the refund form with all the required details and attaching the relevant supporting documents. On the tenth business day (14 days after submission), I enquired about the delay in the refund processing. Then, I was informed that additional information was needed to continue the processing. Basically, the case officer wanted irrelevant information (undisclosed) to process the refund, as all important documentations were provided on the initial refund form submission. So, I complained to Allianz OSHC on two occasions and was told that a case manager would investigate. Now, it is the 20th business day (29 days) and still waiting for a call back.

Quick quote and easy process to purchase the policy. But when asking for cancellation of the policy it seems to be different story, 15 business days passed since the request for policy cancellation, no response from customer service so far.

Emma Duckett, a OSHC staff working at Griffith University's Gold Coast campus. She provided me with a great service and patiently explained the use of policies to me so that I can better understand the use of student insurance

Yes. It's good! I've been using Allianz for about 19 months. I was invited to use Allianz by one of our colleagues. That's good quality and I'll keep noticing Allianz.

It is good value and very short time for resolve...couple of months for my mother i have made this policy.. For me it's a great helpful and good service as well...

Amazing service by Vratika Mehta while assisting me with issuing the updated policy and by promptly rectifying the errors identified. She was very quick in replying to my emails and sorted out everything in a few hours. Really appreciate it!

I’m waiting more then 14 working days for my claims. Nobody answered for my additional questions. NOTHING!!!! This is very disappointing. You are breaking insurance code and customer service is very bad.

I have been almost three years with Allianz and my experience has been overall positive. It has been really easy to locate hospitals and medical services using the app. Now we are applying for a visa extension and will renew our policy. The compelling advice and support given by the sales consultant (Ms. Jenny Nguyen) were really helpful.

Excellent service done by Kiyomi at UQ when she helped me to deal with the problem of registration in my App. She is kind and provided me with the best solution. Really appreciate!

I had this insurance for 7 years and my experience was alright. They covered most things that medicare would. The claim system was annoying though. Bad enough that you had to pay everything out of pocket and then claim it back but the claim form was a pdf that couldn't be edited so you had to print it out, fill in all your details (for every single claim), sign it, scan it and submit it. I felt that they made this extra difficult so that some people might not bother to submit a claim because it's too much of a hassle. It can't be so hard to set up a simple online claim system like everyone else.

Yudy OConnell at Murdoch University, she has helped me to get the app, how MBS works. It was a good customer service as she answered all my queries and doubts. I really recommend my friends to come and meet her.

Yudy O’Connell at Murdoch University approached me in a very friendly manner this afternoon. She helpmed me to renew my Overseas student cover very quickly and efficiently and we had a goid conversation. I would definitely recommend her to other people.

Don't use Allianz Global for any overseas policies. I purchased a policy then had to cancel and they keep giving us the run-around and not refunding my money. Service is very bad!!

I tried to add my husband to my policy and they wanted to charge me double to add on 1 dependent, RIDICULOUS! I turn requested the refund and submitted proof of new insurance and still have not received my refund only bad customer service

Vratika in ACTON ANU campus provide the best service. She helps me to extend the contract because holiday leaving Australia. Warm smile and professinal knowledge. Have a very good impreesion of Allianz insurance.

This morning (06/02/2020) I visited Allianz office at USyd's Jane Foss Russell Building. Mr. Otto Cheung provided me with a comprehensive explanation regarding the coverage period of my OSHC. I am thankful for his kind assistance in my time of need. He resolved my problem promptly and took the time to patiently explain every detail.

Mr. Eriza Amranto
Master of Business Law
Sydney Law School - USyd

Yes, the staff is very patient and kind. The problem claim is solved quickly and in time. The staff helps me to register the account of the OSHC. It's a satisfactory service.

On whether the policy is good value, I have no strong opinions regarding it. It was fairly easy to set up. I have not had the occasion to lodge a claim, thankfully. I have only been with Allianz for a little over half a year.