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Reviews

4.2

1,455 reviews
5
(972)
4
(210)
3
(45)
2
(18)
1
(210)
  • Value for Money
    3.9 (269)
  • Transparency
    4.0 (203)
  • Customer Service
    4.1 (284)
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Z. WANG

Z. WANGPerth, WA

Perfect Service

published

I have to say this is a perfect service from Siew Ling at Taylors College Perth. I feel at ease when I come to her to help. I will recommend Alianz OSHC to my friends.



1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's so good to hear! Thanks for sharing.

Fantastic Service

published

Emma Duckett at Griffith GC Campus is always fantastic about the way she provides the service. Thank you Emma for your support and advice during the last four years. I really appreciate your help.



1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the lovely feedback for Emma Abu!

Dip

DipDarling Downs, QLD

not to bad having this insurance to fulfil Immigation requirement. Some where it’s costly for 3 month period of stay.

published

Good to be have policy however costly for three month period now. I am using from last five year for my family but Every year price hike for short period stay.

1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the feedback Dip.



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Ruby

RubyLaunceston, TAS

Refund

published

Great service from the last six years but now when i have applied for the refund for my Oshc policy they are taking longer than usual processing time. It’s been already 15 days. No reply for the mails. And when u call the customer service they just said your refund will be processed in few days. No longer interested in taking any insurance from Allianz.

1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Ruby, I'm sorry to hear about this delay. I will send you a private message for further details to see if I can assist. Kind regards, Tegan

Fantastic option for an International Student.

published

I have been with Allianz for two years and now purchased their OVHC policy. The service although not 100% tries to be one. It is a good service and had minimal to no trouble in the last two years. Would definitely recommend it to my friends who plan on taking the OSHC.

1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the review Kal!

Arjun

Arjun

  • 2 reviews

Incorrect fees charged

published

My policy expired 4 days ago and i called them to extend my policy. I was charged from the expiry date though i should have been charged from the date i called. They ripped me off and the customer associate was rude. They did not agree to provide a refund for those 4 days.
what if I had an emergency when my policy expired. I am sure they wud have told your policy has expired and cannot provide cover. But when it came to fees they charged me from the expiry date without my consent and disagreed to refund me for those 4 days.

Hareesh

HareeshGreater Melbourne (Outer), VIC

Delayed process and rejecting claim upfront

published

My Dad passed away Nov2019 called Allianz to bluntly receive a message let's see what your policy covers. I have sent detailed email many times with delayed response after multiple follow up after providing all documents and explaining all relevant information still no hope waiting for 2 months now. Have another policy which i need to cancel and I am done with Allianz

1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Hareesh, I'm very sorry to hear about this delay. I will send you a private message for further details to see if I can assist. Kind regards, Tegan

Perfect Service

published

Policy is good and I lodged claim twice. I have been using that policy since last July as an international student. I think it is beneficial for students who is coming from other countries

1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's great to hear! Thanks for the review Peshani.

Amina Mustafa

Amina MustafaCanberra Central 2601, ACT

This is perfect

published

I am Amina Mustafa admitted at Australian National University. My policy arranged by Allianz Global Assistance Overseas Student Health Cover (OSHC) is really good. All queries are well handled immediately by Vratika Mehta. My policy will last for 3 years.

1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's fantastic to hear, thanks for the review Amina!

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Great Service

published

Timely, hassle free and comprehensive service over the years. Most of our claims were processed efficiently and the feedback over different aspects has always been great. Highly recommended for students.

1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks so much for the wonderful feedback Ali!

Z Li

Z LiPerth, WA

The refund process is a nightmare

published

Requested a refund of my OSHC policy due to getting PR, it took several weeks, three emails, two calls, I still have not received the refund or even a confirmation from them for 15 days already. they either ignore my emails or telling me to wait a few more days over the phone. I have received zero confirmation from them since the refund application and providing related documents

1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi there, I'm sorry to hear about this. I'll send you private message for further details to see if I can assist. Kind regards, Tegan

Thank you for your amazing service.... Sue

published

I got a problem with my OSHC Allianz application, I can not log in to that. You fixed this within 24 hours. thank you for your amazing and wonderful work and I feel happy to be the part of this health insurance

1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's so great to hear! Thanks for the review Anjaly.

This is your choice

published

Altough I did not need to use it, this is the best insurance in terms of coverage/price. Next time I go to Australia I plan to take it again. I had it for 3 months

1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks Gonzalo, that's great to hear!

Ravi

RaviSouth Australia

  • 2 reviews

Dont even take the Student health cover from Allianz

published
1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Ravi, I'm sorry to hear you've been disappointed, but thank you for sharing your feedback, I have passed it onto the team. Kind regards, Tegan

YourNeighbourTotoro

YourNeighbourTotoroSouth East Queensland, QLD

I enjoyed the service that you provided!

published

It was pretty amazing that I've been a part of this health insurance in Australia. Thank you for your service and help Allianz while I'm on a student visa recently. Thank you so much and Godbless!

1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the kind words Totoro!

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Good service experience about OVHC

published

Due to the novel Virus in 2020, I cancelled the trip and want to also cancelled the deal with Allianz due to irresistibility. I sent the Email for assistance before 4 days the insurance comes into effect. After about two working weeks, the customer service agent contacted me and provided the refund process. I'm satisfied about the communication and professional quality of them. I will choose them again if I have the chance

1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

That's great to hear, thanks for the review!

Don’t join this insurance company

published

This company is good at getting your money but when you want the refund, it takes ages although they promised you within 14 days we will Contact you! Actually NO RESPONSE

1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Siyue, I'm sorry to hear about this. I will send you a private message for further details to see if I can assist. Kind regards, Tegan

Charles L.

Charles L.South East Queensland, QLD

Awesome Service

published

I got help from Jenny Nguyen on UQ st lucia campus. She is so kind and nice to help me make direct billing for my QML invoice. And I also appreciate the benefits that OSHC provides. They saved me much money on my medical testing and treatment.

1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Charles, thanks for sharing your positive feedback for Jenny!

Great experience!

published

I was helped by Emma Ducket at the Griffith University Gold coast campus. She was very kind and helpful with my questions and made it easy to get settled in

1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Thanks for the lovely feedback David!

Ilaina Rakotondrazaka

Ilaina RakotondrazakaSouth East Queensland, QLD

Easy inquiry

published

Great service from Monica Zhao at UQ St Lucia. She provided the necessary information and guidance for further needs. It was short but enough to proceed further and it inspired me confidence in my next endeavour.

1 comment
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Ilaina, thank you for the lovely feedback for Monica!

Page 3 of 73
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Questions & Answers

Samira S.

Samira S.asked

Allianz Global Assistance

Hi, my policy covers my stay in Australia till the 28th of October, 2020. My course is completed and I am applying for a post study visa. I need to get insurance for four more years as the new visa condition requires. Can I know if the start date of my new insurance should be from the 28th of October? Will the remaining of my OSHC be in effect even when I am not a student anymore?

2 answers
Kelsey N.
Kelsey N.

It likely means that it will not be and you need to buy another policy. That is exactly what happened to me and how I got scammed by this company. You should call someone and ask ASAP before it’s too late like what happened to me.

Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Samira, thanks for your query. Give us a call on 13 67 42 and we'll be happy to assist. Kind regards, Tegan

Laura

Lauraasked

Overseas Visitors Health Cover (OVHC)

We have extended their policy until the 06 06 2020. Why did I receive this feedback?

1 answer
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi Laura, I'm sorry I don't understand your question. Could you please clarify? If you have any questions about your policy you can call us on 1300 727 193 and we'd be happy to assist. Kind regards, Tegan

jicanghai

jicanghaiasked

Overseas Visitors Health Cover (OVHC)

My last insurance expired on 4.10. When I bought it again today, it reminded me that the purchase was unsuccessful. What is the reason?

1 answer
Allianz Global Assistance
Allianz PartnersAllianz Global Assistance

Hi there, for policy enquiries, please give us a call on 1300 727 193 and we'd be happy to assist. Kind regards, Tegan

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