8 weeks ago we ordered a bike for my daughters Birthday. Still no bike. So many unreturned emails and messages on the stupid answering machine and no one bothers to get back to us.
When we do eventually get someone, they say they will have to get someone to call us back and they never do.
Can not believe that a business operates like this.
We have been nice to them the whole time but it is getting beyond a joke.

Ordered online. Item arrived damaged. It was clearly damaged prior to shipping (cut with a carton cutter) then packaged as the package did not have any damage.
Contacted support, no reply after 1 week. Contacted their FB support, they replied after 4 days.
Support replied once after this. I replied to them within 1.5 hours, over a week a and no reply again.

Don't buy from Anaconda online, there is no support if something goes wrong.

Awesome service from Jason at logan mega centre store on25/4 we’re looking at Dometic CFX 50 fridge he thoroughly explained about fridge very very knowledgeable on these products we then purchased the fridge as he was the only person that throughly explained about item will be back for sure

They are thieves. They only send half your order, the light cheap things that ship easily. They pretend it is free shipping, which it is, but they pretend they are out of stock on the slightly heavier items.

You make a large order, you receive your shirts and shorts, but anything that might cost them a couple of bucks more, they cancel and pretend there is no stock.

I do not recommend this store.

I ordered an expensive tent online. A week and a half later, I don't have the tent. TNT has refused to deliver it, the whole thing is just in limbo.

They will try to worm their way out of a bike warranty. Just a bunch of uneducated sales types without any technical knowledge. Retail staff very rarely add any value in general.

I have made online purchases with Anaconda two times in the last 5 years. I clearly forgot the first time, however I have now been reminded through my latest experience. Both times my order was split in two and half of my order did not arrive. Correspondence with customer service was tardy, dismissive, and ineffectual - my issue was not resolved in either case. Very unimpressed, will never shop with this company again, despite positive experiences in-store.

I had a purchase split into two deliveries, have only received half of what I payed for!
Told to contact by phone, the service hangs up on me ( to busy )
I send emails no response
They are thieves, be very careful using anaconda online!!!!!

Marty and his manager, name has escaped me we’re so accommodating and professional. Built my sons bike immediately. They certainly know their product. Super happy. Excellent work, great team effort. Best service I’ve had in a long time. Thanks Bayswater. Nick

Worst customer service online ever i encountered. I was trying to explained, but immediately refuse to listen and said, "no sorry". Anaconda is a great store online but customer service very poor.

Is advertising 20% Off sale. Ordered $570 item online within first 5 mins of sale and was only notified 5 days later that order was cancelled. No explanation! Called customer service and was told because no stock. Checked their online store and eBay store and was still advertised 20% off with 5 in stock. Was given scripted line because stock levels take one day to update eventhough I had ordered 5 days ago. Checked 2 days later and was still advertised at 20% off with 5 in stock! Don't care about customers. Customer service non existent! Cancelling my membership now!

Very poor customer service. Ordered $1800 generator, was shipped $290 one. Order was rejected and delivered back Annaconda. Took a long time to receive refund. Will never deal with again.

Went to anaconda in Rockingham on Sunday. Was prepared to spend nearly $1000 on products. Kayak package sold out. Guess we were late but understood. Wanted double swag but couldn’t match another store gentlemen very helpful. Then wanted to buy $500 fridge/freezer for car on sale. To find out display was damaged broken plug. Told was an issue with plugs on other models. We were still happy to buy. Then told had none in stock. So I said if they had none for sale should take off shelf. Misleading customers. Manager was aggressive and rude. Will never shop there again. Shall take my business elsewhere. Was also told closest other store was midland. Not accurate.

Asked a young lady at counter for spare parts for a dune recliner chair she contacted manager for a response which was go to spotlight and get some elastic.
The young girl at the counter was more interested in her coloring in than helping us.

Found online pricing deceiving as listed a ‘club price’ but apparently this isn’t necessarily a ‘club price’ but more a sale price and they don’t advertise the dates of the sale on the item. When I contacted them about this there was no offer to assist or honour the price instead just told ‘too bad’!
Clearly keeping customers or being honourable in their dealings is not their priority. Very disappointed as they have lost a loyal customer here and would strongly advise others to be wary in their dealings with them.

My sister and I both purchased an eCard for a birthday gift (family member lives interstate and we thought it would be faster than snail mail). After 3 days nothing had been received (inbox or spam/junk) so I sent an email to Anaconda. Three more days the eCards still hadn't been received so I called. No explanation given. I asked for a refund and was told Anaconda don't give refunds on online orders. I was finally told it could be emailed to me. I received the eCard and emailed it on to the family member. I don't know why Anaconda couldn't email it as the email address provided was correct. My sister also had to call and follow up. Best to go to a store and buy a gift card rather than order one on line.

Very disappointed customer, anaconda would not refund the postage even though I ask for an exchange of the item I bought as it was too big, they don’t have it in line or in shops, so I think they should refund the postage too, very deceiving and misleading, easy money for them, imagine if they doing it to all customers, will definitely not be buying there again, I’ll go to Kathmandu and MacPac .