Don't order anything online your order won't turn up and customer service care don't care!! Rang them several times but all they could say it wasn't their fault it was the delivery company which is a load of rubbish...

We recently went on a last minute camping trip for the first time. We ran into the store to grab what we needed and where surprised by how great it was! The prices were very reasonable.

pretty straight forward
wanted to purchase a bike for my daughter using click and collect, well they dont have click and collect so purchased online did not have option to pick up instore so accepted the $40 delivery fee to move the product 6 klms bike was picked up same day as sale and is now sitting in some depot waiting to be delivered to me that was 5 days ago, store is not interested in helping me at all as it was an online purchase and even told me that i would have to contact the depot to find the bike even though i did not organise the courier
my advice and please take my advice do not purchase anything from this unremarkable business and use ebay
absolutely disgraceful

Last weekend I went to anaconda at rockdale and the service provided by team was really bad. And they doesn't even know properly abt the product..
Customer service is just unbelievable won't be going there ever again

My order was apparently signed by someone claiming to be myself
Ordered shade to run off car for my husband for Fathers Day
They refused to help me find it and said it was out of their hands & with courier company, they use this courier company not me & now 2 months on Im still trying to find out where it is
I am your customer Anaconda, so my experience is your issue, will never be ordering anything from you again
Worst customer relations
You really need to take a look at yourself

Travis from the Penrith store was fantastic, great service and very helpful. We got everything we needed at a fantastic price with a smile to go with it.
Thank you Travis

Wrong item sent, won't allow package to be left, insist on a signature. No idea when order will be processed which means I'm waiting another week for something that I should get in two days.

Slow communication of tracking information. I still have no idea when or if my order will be delivered. It is now 10 days since the date of purchase. When contacted, they literally made up that their terms and conditions state 10 days processing time and then another 5 days for delivery. The terms and conditions do not mention 10 processing time anywhere. I could have easily purchased the item in store but chose delivery for convenience. I will not shop with them again in any format.

Ordered a jacket back in August and advised it would be here within 5-10 business days. My holiday was 15 days after I ordered, I was away for 3 weeks and the jacket arrived the day I got back from my holiday.
I straight away asked for a return slip which took a further 2 weeks. I returned the jacket straight away and was advised when it was delivered to Anaconda. Another week later i hadn't heard anything so I emailed and they lied saying it had only just arrived and to give them 24-48hrs to process the refund. It has now been another 2 weeks 3 emails and I still haven't heard anything or received my refund. 2 months to sort a single jacket. Will never purchase from Anaconda ever again!

Had numerous phone calls with [Name Removed] at the West Gosford store, and get no where. Doesn't return calls nor sort any issues. Purchased product which was faulty and get no where with them! Staff and management are terrible. Will not purchase from any Anaconda store again!

Do not buy from this company
Ordered a kids bike, sent the wrong bike, then told the right bike has been sent out (and in stock)
now been told that the bike was out of stock and a refund was put in my account, but only put in the bike amount and not refunded the delivery fee. After complaining apparently there has been a glitch and now have been told that the delivery fee has been refunded today.
This whole issue has been going on for 3 weeks.
Total scammers!!!
Buyers beware
Read reviews before buying from this company
Scammers scammers scammers!!!

I called to mackay store to enquire about a stock of specific Bike, luckily it was on stock and they were happy to reserve it for me.
Went there to pay for it and pickup, waited for 30+ minutes and finally one of the staff brought my bike, but it was wrong size and women's bike instead. They claim they don't have stock and blah blah.
I asked if I can take display unit, another 10 minutes gone, and this lady wanted to charge me $25 extra as a assemble fee.

wasted too much time. very bad experience.

Innaloo Anaconda management need to go to personality school . You would honestly believe a refund was coming out of their own pocket .Had faulty sunglasses, try and get money back.!!

Because staff are hopeless in Wagga Wagga. When We foot in and look all staff need polite training and need help training. We disappointed and look at the staff faces unfriendly to customers. My people say BCF is better and lovely staff. Sorry, my thing to say.