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BenSydney, NSW
Completely Unacceptable As Unadvertised
The advertisement of Appliance Care states that it will be out on the same day. Now, I don't mind that they came out on the second day, but I do mind that the person who came out arrived with no intention of fixing my stove. My problem was (and is, since I still have it) simple: the thermacouple went on it. I told the person at the call centre that when I called, but the repairer who came out showed up with a few tools, in an SUV, rather like an Uber driver. What I mean by this is that it was clear he had no parts on him, nothing to fix the sto...Read more
ve. He was just there to get a quote. Indeed, he was there for five minutes to describe what I already knew. He then said he'd order the part. It'd be five or so days before that came in. It was annoying, but since I had to pay for the call out, and the call out would be part of the labour going forward, I agreed. I got a call five minutes about the part. It's ordered. They want me to pay for it. It will be another five or so days before someone shows up. Labour may be included from the original callout. Clearly it's awful. Clearly it's just shuffling the work around to other specialists. Clearly you should go somewhere else with your problem.
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Excellence in a Sunday
Technician went above and beyond to attend to our repairs... and on a Sunday! Great job, very helpful!!
Many thanks
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Customer service excellent!
Was really helpful and knowledgeable about the fridge I have. Helpful tips for the future and great pleasant person to deal with.
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Don’t believe the advertisement for same day service
If a company advertises same day service then this is a reasonable expectation from a consumer. 4 days isn’t. If they didn’t make misleading advertising promises then I wouldn’t complain. If they can’t deliver on their promise they should remove this from their advertising.
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Very good service
Technician turned up on time, was courteous and made the repair promptly. I have pleasure in recommending them and will use them again.
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Prompt and efficient
The technician was very informative prompt and clearly understood my appliance and resolved my problem effectively. Would recommend this company
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SamoPenrith
Great, fast service
Thank you. Scott was prompt, knowledgeable and affordable. Great to have my dishwasher working again. Would highly recommend this company.
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Old Fashioned Service & Quick
It has been a long time since I have enjoyed service like this. One phone call and the team organised the work and it was done professionally within 24 hours.
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Lisa
- 2 reviews
- 1 like
Went over and above
Friendly, helpful and spot-on with their service. Took pride in their work and went over and above to make sure i was happy. Can't fault them.
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Great service
Scott was timely efficient and accurate. He diagnosed the issue with my cooktop and was able to get it fixed first time once the parts arrived
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Very happy
Great service and friendly, kept up to date with timings on the day.
Thanks again for fixing our overused dishwasher!
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TBR
- 3 reviews
#Dont use this company#. For 2 years they refuse to repay over $500 they wrongly charged my elderly relative
Appliance Care Specialists purchased the wrong parts to repaid a fridge, charging for the parts up-front. They could not repair the fridge, kept the brand new parts and stopped replying to communications. They charged an elderly person who paid in good faith over $500 kept all parts that were never fitted, left a broken fridge, promised for 12 months to reimburse all moneys, then went silent and ignored all messages. I was then contacted advising to remove this post and they would pay, after 6 months they have only ignored my requests for the money. Dont use this company.
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Barbara KOZAKSydney
Great Service
Efficient, friendly and thorough. On time, with good communication. They left the place looking like they had never been there.
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Great service, on time and friendly
Fixed my fridge - identified problem straight away, ordered parts, kept in communication with me re back order and making next appointment. When technician came to replace the part they called on the way to let me know they were coming and were extremely friendly, polite and efficient.
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Wouldnt go anywhere else
Amazing service, friendly phone staff, experienced repairers. The guys were on-time to appointment, cleaned up after themselves and were able to answer all the questions we had regarding the machine. Would highly recommend this team to anyone.
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NatieSydney, NSW
- 4 reviews
Seriously do not use Appliance Care Specialists
I ordered a job last week hoping for a same day service, but ended up agreeing for today (02/10/2018) to get my dishwasher fixed. I already opened the machine correctly, removed the drawers, filter and pump cover, also drained all the pooled up water, this is where I missed that it could a blockage within the drainage hose. He found the issue quite quickly (thanks to my preparations) almost instantly actually. He did nothing more than shove a screwdriver into the hose and remove some minor debris (glass or whatnot), something I overlooked, but ...Read more
was of course a simple job. He then needed to test it (Understandably), but did it with the long cycles on the machine, even though I recommended the simple rinse cycle that could have yielded the same result. It was like he pushed to stay longer. When I did the original quote I was told the first half hour was free as well. But here, with this job I got charged $90 on top of the $165 call out (Which wasn't same day as well), for something I believe was quite trivial and I also feel the labour time got pushed on purpose to charge me more. $255 to push a screwdriver down a hose seems a bit excessive to me. And I removed all the fittings etc myself, to make the job quick and easy. He called at 12:21 and explained he was on the way, he got to my residence around 13:15 and left about 13:45. TLDR; over pay for even the simplest job. Get tricked into paying extra labour charges.Similar opinion? Write a review on ieatwords.com.au!
6 star service
Cannot fault these guys. Apart from being very organised and prompt, their service is fantastic and they actually know what they’re talking about!! Wouldn’t trust my appliances with anyone else.
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Good service
Prompt same day service with a very knowledgeable and courteous repairman. So I am a very happy customer. Couldn’t ask for better.
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Great Company
I would highly reccomend Appliance Care Specialists to all my family & friends. They have great customer service and were very helpful & professional. I can't wait to receive my new oven racks! thanks for an awesome experience with you guys. I'll be definitely be a returning customer for all my home appliances.
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Very good service.
Everyone at Meile whom I contacted for the service were very professional and helpful.
Thanks a lot for the great service.
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