My audi has done 90K so need a timing belt service. Called Audi Doncaster, got a quote of 1850.00 ( verbal). I booked the service for 13th feb 2022. Realised its too far a away, and had enough time to shop around. Called Audi Service Penfold Malvern, they quoted me 1600 and the could do the service on 7th feb 2022. So I wanted to book with them, Then the sales person said i have already a booking with Doncaster, and declined to do the job for 1600 and bumped up the price to 1850. i am shocked with there level of pricing and customer service. I am also questioning their ethical standard.
Looks like customer service means customer will provide them service, by paying them more for no reason.

I have to say how impressed I was by the professionalism shown to me by Peter Har from Audi Five Dock. It was an absolute pleasure dealing with Peter, he was polite and attentive to all my requests and never ending questions and he went above and beyond for me on several occasions in order to deliver my new vehicle to me on time. Thanks again Peter I will definitely be recommending you to my family and friends.

Never deal with audi five dock they are total rip off, they lie alot and will engage you in so many contracts that when you try to get away with it you would have to pay far more then what the car actually costs, i have had the worst experience in my life with Audi five dock.

My first experience in buying a European car has been disgusting! I saved for a long time and spent alot of money to get this car. I struggle to get a return phone call or a reply to my emails after i was promised 3 free services as part of the sale. They have still not given them to me, 2 months after they were promised. Constant denial, beating around the bush, evasion and even trying to somehow blame me for not getting the free services. They also told me in order to get the free services i must take finance through them, even though i outsourced a cheaper rate. Audis are great cars, it is just the people selling them that make you resent your decision to buy one.

Audi Indooroopilly is the worst dealer I had in my life, I wish all the bad experience I had will happen to all their family. Disgusting experience from sales to finance, I’m helpless and no way I could think to back out due to being pressured with the situation.

More….a few weeks later car had some issues. The cars warning is to service as soon as possible, I dropped the car to the shop but never given a priority and instead advice to book it somewhere else. Again, from this dealer be careful on their servicing charges.

Why do this people have space???

This is my 2nd Audi but my last... I have a faulty car that Audi said they will fix but have not given a date, they expect next year sometime, the car is unsafe to drive... they promised to follow up with me after I made several calls and an email but silence...
What can I say... simple way to get change is go somewhere else...
They do not understand what customer service is...
Next car will be a Mercedes

Both Nathan and Chen were very professional and made the sale enjoyable.
Easy to deal with and no fuss from both of them.
I would highly recommend Audi Centre Sydney at Zetland.
Thanks Nathan and Chen
Regards,
Steve and Sylvana

Mechatronic transmission Ruptured in the fourth year so wouldn’t go forwards or back not a serviceable part and now prior warning Audi has a history with this fault but after taking the car to Audi dealership and quoted $5000+ to repair went to Customer Service @ Audi Australia who after a week of deliberations declined any assistance.
Will never buy an Audi again.

The entire experience from the very beginning during the early enquiry stages through to the actual purchase was fantastic. You were always patient and professional and always went well above and beyond what was expected with your level of service, this is the second Audi we have purchased from you and it certainly won’t be the last.

It’s a real pleasure dealing with someone like you Shane, especially in an industry where the salespeople doesn’t always have the best reputation

We love the car by the way!

I have already referred several friends to you and have no hesitation in recommending more.

Thanks again Shane, you are a credit to Audi and a credit to your industry.

Look forward to our next purchase in a couple of years.

Great looking product but beware of poor service seemingly across Audi Australia. Bought a new Audi Q7 from the @Audi Springwood in June 2017 and on 12 October 2017, after only four months of driving the vehicle, I had to bring it the vehicle into the dealership for repairs. Audi was unable to repair this vehicle by December 2017. Overall, I visited the Audi Springwood Centre eight times over this period and had limited response

I inquired for a Q7 over the phone and was offer some discount but was pressurized to make deposit of $1500 advising the deal is only for today. I received a quote, however did not sign any contract but now I'm refused for a refund as I'm not picking up from their ready stock as they don't have the car with the options which I want.

Manager says- We have to finish our targets before the CW games start !!!

What a joke!!!

This service centre has been a joke. My car is still not fixed and Audi love placing the blame. Communication is terrible they say call you back in half an hour and never return the call. They have made my Audi experience a sad one. I will never buy another Audi. The vibration in my car remains, charged me $450 and weren't able to locate the problem. Told them vibration was in the front they tell me wheels are buckled in the back. Go figure. I will never return.