I was due to travel to Europe on July 20th 2020 and return 8th August 2020.
Obviously, due to a world wide pandemic, this isn’t happening.

I received an email from AuntBetty, offering me a refund or credit points that I need to use within 12months. I selected refund as I am unable to travel within 12 months of my booking. I am a frontline emergency worker and have commitments to my job, hence being unable to travel within 12 months.

I then received another email (some time later) staying that my credits has been successful. Clearly, I am no...Read more

So like anybody i was hunting for the best flight price to Bali, I found using Aunt Betty i would save $400 i didn't think much of it as its a competitive market out there. COVID-19 hit and it hit hard i was due to travel May 4th 2020 . They are not contactable via phone if you somehow do get through they hang up on you.
A huge communication barrier. I received emails about which option id like to select in regards to a refund (being illegal to leave Australia/ the boarders are closed) these were my 3 options:
1. Still wish to travel
2. Travel ...Read more

Been a flight centre customer for a while now, but now stuff them. They are crooks.

My wife and I was due to fly with Qantas to Singapore on May 13. It was booked with auntbetty which is a FLT subsidiary.

I knew I was going to cop some cancellation fees. Fair enough if it was couple of hundred bucks. I get it is a commercial business..

However, I was gobsmacked at at $400 charge per person for The airline fee, so I looked at the Qantas website. For every fare class it had indicated there was no fee. So how come I am being charged 400 pp? Tha...Read more

They send me an email that my ticket is on credit shell with a very minimal information today. When I tried to call them, first 4-5 attempts were failed and finally someone very rude customer service answer the phone. And I was asking different options rather than hold, he was rude and hung up . Can you believe it!!! For our own money we are chasing them and Instead of giving good suggestion and explaining what can we do, they are making us feel like we are chasing them for no reason. Very terrible service!!!! Never gonna deal with them in fut...Read more

Hello,

I am so frustrated with Aunt Betty, they do not accept emails, nor attending calls. I tried to call several times, at different times and no one is answering the phone, no one!

Aunt Betty sent an email with a form with minimal information and made me choose about asking for a credit travel, leave it as it is, or cancellation. It was hard to pick an option without knowing the implications, costs, etc of every option. Then I received an email saying that my credit has been granted, but again no information about the validity of that cre...Read more

Had flights booked and obviously the covid-19 virus happened.
Aunty Betty stopped taking emails, not only do they stop taking them the remove the ability to send and email. Absolutely disgusted that your business can’t work through an email list of customers issues.

I’ve sat on the phone more than a handful of times for over 3 hours. I would assume your nit even answering calls, I’ve tried even the option of flights with in 4 days.

I fill out a form online to cancel my flights and you reply with we are crediting them to the the airline. My ...Read more

No channel to contact them and I'm on hold on the phone for hours and hours and no way to be able to speak to anyone to sort out any questions! I have been very patient with the flight cancellation and COVID-19 situation and have followed the instruction and their request not to contact them and just wait for them to initiate contact based on the travel priority.

We have booked the flights for two of us on separate bookings with same email and have applied for credit for both flights (BTW - credit is the only option, nothing else). Only one bo...Read more

Charging consumers because airlines cancelled the flight and also charging consumers for rebooking of flights again which was cancelled by Airlines. They won’t even get in touch with the Airline to get refund for the consumer because if Airline issues the full refund Auntbetty would lose their commissions. What an UnAustralian behaviour by this company which is operated by Flight Centre. Shame on you people for ripping thousands of Australians who are already struggling. Government needs to step in to stop these kind of cartels of travel agents...Read more