Been a flight centre customer for a while now, but now stuff them. They are crooks.

My wife and I was due to fly with Qantas to Singapore on May 13. It was booked with auntbetty which is a FLT subsidiary.

I knew I was going to cop some cancellation fees. Fair enough if it was couple of hundred bucks. I get it is a commercial business..

However, I was gobsmacked at at $400 charge per person for The airline fee, so I looked at the Qantas website. For every fare class it had indicated there was no fee. So how come I am being charged 400 pp? Tha...Read more

They send me an email that my ticket is on credit shell with a very minimal information today. When I tried to call them, first 4-5 attempts were failed and finally someone very rude customer service answer the phone. And I was asking different options rather than hold, he was rude and hung up . Can you believe it!!! For our own money we are chasing them and Instead of giving good suggestion and explaining what can we do, they are making us feel like we are chasing them for no reason. Very terrible service!!!! Never gonna deal with them in fut...Read more

Hello,

I am so frustrated with Aunt Betty, they do not accept emails, nor attending calls. I tried to call several times, at different times and no one is answering the phone, no one!

Aunt Betty sent an email with a form with minimal information and made me choose about asking for a credit travel, leave it as it is, or cancellation. It was hard to pick an option without knowing the implications, costs, etc of every option. Then I received an email saying that my credit has been granted, but again no information about the validity of that cre...Read more

Had flights booked and obviously the covid-19 virus happened.
Aunty Betty stopped taking emails, not only do they stop taking them the remove the ability to send and email. Absolutely disgusted that your business can’t work through an email list of customers issues.

I’ve sat on the phone more than a handful of times for over 3 hours. I would assume your nit even answering calls, I’ve tried even the option of flights with in 4 days.

I fill out a form online to cancel my flights and you reply with we are crediting them to the the airline. My ...Read more

Charging consumers because airlines cancelled the flight and also charging consumers for rebooking of flights again which was cancelled by Airlines. They won’t even get in touch with the Airline to get refund for the consumer because if Airline issues the full refund Auntbetty would lose their commissions. What an UnAustralian behaviour by this company which is operated by Flight Centre. Shame on you people for ripping thousands of Australians who are already struggling. Government needs to step in to stop these kind of cartels of travel agents...Read more

Same as everyone else flights cancelled by carrier to Europe - June 2020 . Didn't want to battle them for a refund (and pay fee) so opted for "CREDIT SHELL". Some weeks past after selecting my choice as per their email contact and heard nothing back. So on to the phone was only option. These are some circumstances you most likely will experience;

- Be prepared for wait time on hold to be over an hour
- Call Centre is based in Philippines
- Staff will be working to a T & C script, will talk over you and interrupt, rush you to make a choice, ...Read more

My friend and I had a booking (ABY2624657) which was cancelled by the operating airline (VA). We were offered a credit, but decided to opt for the refund and cop the $250 cancellation fee per person imposed by Aunt Betty.

I read through the terms and conditions carefully (accessed through the Aunt Betty website, as the link to the T&C attached to the itinerary email has not been working since booking our flights), which said that airline cancellation fees would also be passed onto us.

I subsequently called VA (twice) and received verbal confi...Read more

I found myself stumbling across Aunt Betty whilst looking for the cheapest flights to Barcelona. Aunt betty was around $50 AUD cheaper than any other website so I thought why the hell not go with them. Big mistake. I had one of my friends also buy a ticket to Europe a month later through Aunt betty and the website was extremely glitchy as we could not select seats so we wouldn’t be sitting next to each other. I called up aunt betty and was on hold for 35 minutes before I got answered (this was all before covid-19 as well so demand for calls sho...Read more

Not able to travel due to COVID-19, I reached out a month before my flights to investigate how to get a credit or refund. No replies to two emails despite an auto-response stating they would reply in 3 days. I was then told when I called that Aunt Betty were only speaking to those with flights in less than 24 hours and that they would have to disconnect my call.
It is now less than a day before my flights were supposed to take place and I have called Aunt Betty who have said my tickets have been transferred back to the airline??? I called Cath...Read more