I was offered a refund (but Aunt Betty to take around $800 in cancellation fees) which I agreed to as my travel insurance would cover some of as I had a medical emergency and am unable to fly. They still gave me a credit- spent 2.5 hours on hold 3 times. First time call disconnected just after waiting over 2 hours, second time was told it would be processed and 3rd time it's not an option. Whats worse is that the airline has agreed to a refund but this crappy third party have said it is not possible. Apparently no manager work at Aunt Betty's either so all they end up doing is disconnecting the call

Return flight cancelled due to Covid-19. Took 3 seperate phone calls, 2.5 hours on hold to find out they have zero knowledge on the process and information around a refund.
Do not recommend booking with Aunty Betty.

Phone Aunt Betty again after reading this "Flight Centre announced it would waive the cancellation fees on Saturday, following widespread outrage over the practice and the threat of legal action from the Australian Competition and Consumer Commission (ACCC)". It is now Thursday, almost 1 week after the announcement, and Aunt Betty is still charging cancellation fees where the supplier cancelled.

I’m in the same boat as many with Aunt Betty, pre paid flights have been cancelled and refunds are offered at low value after their charges are applied. I’ve been in contact with my credit card company and lodged an application for recovery of funds due to Aunt Betty not supplying the service as paid. I would suggest anyone who has paid via credit card - assume most people - follow the same line and attempt recovery this way. According to the card provider, once the date of the flight booked has past, this allows them to recover money due to non supply. Not as easy when the flight is still some time off, but worth a shot at least

Despite ACCC announcing that Flight Centre Group has bowed down to threat of legal action and won't be charging fees in any of their brands where the airline cancelled the flight anymore, I phoned Aunt Betty and was told they are now charging $100 instead of $250 previously. Don't believe a thing Flight Centre Group says. In their advertisements for the Flight Centre brand they state they have now decided to do the right thing and not charge these fees, but they are still charging them in their non Flight Centre subsidiary brands.

same happened to us, we're going to take legal action now.
Auntbetty is the worst travel agent, the customer service team in manila is the worst I ever spoke to, they just hang-up the phone!

Auntbetty keeps ignoring our request for a refund. They've been for 2 months using the excuse of being too busy dealing with other customers trying to return home. Such a terrible service.

We paid for our flights in full and now they have cancelled it because of covid and are charging us a cancellation fee of $200
I think this must be illegal but they probably consider that no one will bother with just $200.
I didn't cancel they did..

They have terrible customer service, our flight was cancelled by the airline but the would not provide us with a refund and were making us pay to cancel a flight that was already cancelled. Never book with this company. Scam artists

My flight was cancelled due to COVID-19 but Aunt Betty said they need 12 weeks to do the refund and now it has been more than 12 weeks and I still didn’t receive it. Aunt Betty never answer calls or reply email. I strongly doubt if they are closing down.

I have requested a refund for the the flights which Singapore airlines have waived the fees for and I was prepared to take the hit of a cancellation fee from these criminals (Aunt Betty). My request for a refund was acknowledged via email but then a few days later I have now received an email stating my request for a Credit Shell was being processed!! I don't want credit! I want my money back and I asked for that but they clearly don't care . It just seems like an easy way to brush us all off!

Qatar Airline cancelled my flight due to COVID-19 pandemic but Aunt Betty is refusing to refund. They are asking for cancellation fee which is $100.00. Huge experience to not booking anymore flight from agency especially Aunt Betty.

Took a chance with Aunt Betty because of Flight Centre affiliations. Big mistake.

$250 fee to reimburse a $750 ticket.

Spent 90 minutes on hold to have them answer and hang up. Eventually they do respond on email but then when you reply you will never get a follow up again.

Skyscanner travel agents should be avoided.

I thought that booking through a cheap website like aunt betty would cause lots of issues, as I've heard. However, due to COVID-19 I have not been able to travel and they have been really great to deal with. Whilst the phone takes a very long time to get through, the person on the other end was very helpful and friendly and I felt obliged to say thank you considering all that is going on they are still being very helpful and understanding.
Thanks again

I traveled from Australia to Germany and wanted to make sure I have window seats. Paid about 150$ and ended up with middle seats. After emailing them still no response.