Ausclimate Winix 4 Stage AUS-5500 Questions & Answers

Hi Karen
If you are running your air purifier continuously 24/7 in a typical home environment then generally you would replace the filters every 12 months.
You can purchase these online direct from Ausclimate otherwise you can call us on 1800 122 100.
For this model the replacement filters which includes the HEPA and carbon filters is $124.00 with free delivery.
Regards
Allan
Ausclimate

Hello Johnny, The pet filter is specifically designed for the Winix Zero+ Pro Model AUS-1250AZPU, not for the Winix 4 Stage AUS-5500 (as per subject line). You are welcome to call me to discuss further on 1800 122 100. Regards Russell

Hello Johnny, slight misunderstanding. Yes, of course we can help you with a PRE-FILTER for your Winix 5500. Can you call me direct so I can arrange this for you. Regards Russell 0422 008 777

Hi Lesley
Ausclimate if the official distributor for Winix in Australia.
Unfortunately your model is not approved nor recommended for use in Australia by Winix.
Winix has specifically manufactured other models for use here, importantly meeting Australia's electrical, safety and health standards.
You can recognise the Australian approved models by the AUS prefix in front of the model number.
At the moment there are two Australian models; the Winix 4 Stage (AUS-5500) and the Winix Ultimate 5 Stage (AUS-9500).
Also we do not recommend to use a power adaptor in this case.
Sorry to be the bearer of bad news.
Please call me on 1800 122 100 so I can personally help with this unfortunate situation.
Regards
Allan
Ausclimate

Hi Gordon
Unfortunately we don't have a supplier in NZ at the moment however we can still deliver.
If possible, can you please call us on 1800 122 100. Ask for Allan, I will be able to chat to you direct regarding delivery and costs.
Regards
Allan
Ausclimate

Hi Alan
Yes, the Winix Ultimate 5 Stage (AUS9500) can be used in a bigger room. While this model has a recommendation for rooms up to 26m², it can still be very effective in much larger areas by increasing the fan speed. The higher the fan speed the more volume of air is cleaned or filtered.
If you would like to chat with one of our friendly team for further advice you can call us direct on 1800 122100
Regards
Allan
Ausclimate

Hi Tina
The Winix Ultimate 5 Stage retails for $795.00 however it is on sale for $595.00 including free delivery.
We also have selected retail stores who will match our online sale price too.
If you have any further questions you can visit our website www.ausclimate.com.au for full details otherwise please call us direct on 1800 122100
Kind regards
Allan Bryan
Ausclimate

Hi Phillip, thanks for your enquiry. Can I help you with a little trouble-shooting over the phone. Might also be helpful to have the air purifier close-by too. Kind regards Russell 1800 122 100

Hi Peter,
Thank you for your enquiry
The Winix Ultimate 5 Stage air purifier is quieter than the Winix 4 Stage air purifier.
As example, 'Medium' fan speed is 48.9 decibels for 4 Stage compared to 47.9 for the 5 Stage air purifier.
By the way, a more comprehensive explanation regarding each model is available on the Ausclimate web-site.
Remember, we are here to have a chat anytime to ensure all your questions are answered.
Regards Russell of Ausclimate

Hi Bren
Generally, our selected retail stores choose to match our online sale prices.
Whilst you are more than welcome to buy direct from us we understand it may be more convenient to purchase from a retail outlet near you.
However I would recommend calling your store first to make sure they carry the particular model you're after.
Importantly, whether you buy from us or a retail store, our products such as the Winix 4 Stage air purifier is covered by a full 2 year replacement warranty.
And remember, for any friendly expert advice on our products, regardless of where you purchase, we are only a phone call away.
Regards
Allan
Ausclimate
1800 122100

Hi Gav
Sorry for my late reply.
The replacement filters are on sale for $124.00 including free delivery. The filter pack comprises of 1 x hospital grade H13 HEPA filter and 4 x carbon filters.
The Winix 4 Stage air purifier (RRP $645.00) is currently on sale for $519.00. This also includes free delivery.
Additionally these air purifiers are purpose built by Winix for the Australian market and are covered by an Australian 2 year replacement warranty.
You can purchase either direct from our website: http://www.ausclimate.com.au/products_purifiers.htm or from one of our selected retail outlets. They can be found on our website blog page.
Hope this helps.
Kind Regards
Allan Bryan
Ausclimate

Hi
I am the NSW Sales Manager of Ausclimate.
The filters for both of our Winix models generally require replacing after 12 months of continuous use (in normal conditions).
Many of our customers have benefited from using the Winix air purifiers only at night while sleeping so this would normally extend the life of the filters.
To prolong the HEPA filter it is important to keep the pre-filter clean. This can be easily removed and simply washed under a tap.
We appreciate your point about the cost of replacing the filters. Ausclimate is a family owned business who is focused on providing quality products at affordable 'value for money' prices. We only use certified H13 HEPA filters in both models that importantly meet Australian Standards. This ensures all Australians have the confidence they are purchasing high quality, efficient filters.
It is unfortunate we cannot offer a cheaper filter option but we do not want to compromise quality.
However as a small bonus we do offer free delivery on all replacement filters Australia wide.
If you require any additional information please do not hesitate to contact Ausclimate direct.
Kind regards
Allan