Aussiebroadband was recommended by a friend who is an IT expert. After doing my homework on other internet companies I did choose Aussiebroadband. I have been very happy. Their communication with their customers is excellent.

I am an new customer with Aussie BB having been with one of the major telcos for many years. Altho early days, so far the experience with Aussie has been very positive. I had a few early issues with accessing emails via Aussie BB on a tablet but the local (Australian based) helpdesk people were able to help me sort that out very quickly.

It is not often that a service is as good as the TV commercials claim but Aussie Broadband has been up to now perfect .Installed when they said it would be no fuss at all.I was told my nbn connection would be about 23mbs at peak hours that is correct have had no problems at all. I like the way they keep in touch with me if there is maintenance on my service .It was a big step for me to change from ii net to Aussie Broadband but i am very glad i did. Keep up the good work

Our nbn service is extremely reliable. Connection was a very simple process all organised ABB. We’ve not had any issues with dropouts as yet and our speed has been consistent and satisfactory. Their app is clear and very easy to use and customer service is all Australian.... Yay!!! They couldn’t be more helpful. We’ve not had any problems so our calls were just queries about set up hiccups. We’ve only been with them a bit over a month but can’t recommend them highly enough.

realy happy with service good support team had trouble setting my router up they spent a lot of time trying to get it to work but seamed to be foulty so took back to shop got money back got diffrent router set up worked easerly up and running no probs had no probs getting good speed con sidering every body home no lock in contracts which is great

My experience with Aussie BB has been fantastic. Sign up was easy to complete online and they had the NBN connected with a matter of hours - I was shocked at how quickly the order had been processed. Knowing that it was free to move to another plan I chose to start with the slowest speed. I've not had any issues with network congestion.

Easy and efficient installation- hardest part was cancelling my Optus ADSL.
Aussie Broadband support staff are polite, efficient, helpful and most importantly easy to contact - Australian-based and well staffed.
I have not had one dropout or slow down in the NBN service - very impressed and strongly recommended

I reluctantly changed providers to ABB from iiNet after I've been with them for 12 years, but recently their customer service dropped the ball.

So far they are great, I like the ease of reporting faults through the app and the speed of getting back to me.

I hope they keep up the service, otherwise I'll move on again. It is not worth staying loyal to anyone these days.

its as good as I expected. I haven't had any issue for the past 3 months.
the service is awesome and I receive email if I need help and emails to see if I need any assistant

Have been with Aussie Broadband for two months so far and couldn’t be happier. Internet is very reliable and fast. No issues at all so far. Had some trouble getting connected using my old modem from a different provider, but called customer service and they look the time to talk me through it even though my old provider would have put it in the too hard basket straight away. Strongly recommend trying this company.

First call was great, connection great and no issues changing.
So far so good, happy with speed of internet, price for seniors reasonable.
Customer service fast and amazing, thanks guys.
Thanks Aussie Broadband

Great and reliable service. Internet doesn’t slow down during peak times.
Customer service is effective, friendly and Australian.
Aussie BB are my go to ISP.
They may be a bit more expensive that other providers, but I think it’s justified by their reliability and great customer service.

I was dreading being forced onto NBN but the experience with Aussie has changed all that. From installation, to set up, to reliability and Customer service from a ‘local Aussie’ team I am a true believer. Go Aussie!!

Experienced 2 drop outs so far both NBN issues as far as I can tell. Customer service is excellent. Fast, efficient, respectful. The very best part of this company. I love how if the wait time is too long you get to hang up and be called back. No more anger inducing on hold music or annoying ads.

After years of frustrations and problems with Telstra my recent change to Aussie Broadband went so smoothly and the help I received over the phone about available plans and also when needing to change over my modem was excellent. As a senior with limited knowledge of these things the service I've received from these guys has been great. Speed is consistent and advice on upcoming maintenance is appreciated.

I signed up from TPG to Aussie Broadband and I have never regretted the move. Great customer service and technical support. I brought my own modem and they helped me set it up over the phone. NBN speed is consistent. No dropouts! Don’t look anywhere else!

No more service interruptions. Fantastic, very happy I changed. Thanks guys. I am recommending to all that will listen! Great customer service too. Always informing me of upcoming maintenance and any other issues.

Once NBN tech replaced HFC modem the service has not experienced any outage. Aussie BB kept in touch until issue was resolved. Local knowledgeable team, and the best customer service I have experienced.