Now, if i charged extra for a service in my business and didnt deliver, my customers would hold me to account.
I have had several packages that just sit in one place for a week before finally moving and delaying the delivery.
Shocking service that obviously needs a shake up.

Posted a letter to a friend in Adelaide from and it was at her doorstep on the following business day!

Fast, reliable, easy to use, great service at
The post office branch !

The item is 2 days late, & said onboard & never arrived. One small gesture from Aus post was a repayment/ re embersment of postage cost, but still to little to late leaving it a fairly dissapointing experiance.

Have sent a few express post recently and normally its reliable but two of them didn’t arrive the next day and were in the next day zone. Pay a premium and disappointing.

Australia post's service has certainly gone down hill in the last few years. I've had items that have been lost and even though they have tracking have never been found.

Sydney inner metro to Melbourne inner metro. Should be an easy over night Express Post 1kg satchel. NO.
Posted 4pm Thursday in yellow Express Post box close to city, delivered in Melbourne following Tuesday. Five days. It was urgent, that is why I paid for Express Post. Normal post would have been faster. I really dislike Aus Post service. No wonder couriers are on the rise.

I wish I could say I love Australian Post but sadly I can't. What a shame.
I love shopping online therefore, I have to deal with the Australian post a lot of time. 30% of the time, I get my parcels, which is a nice surprise each time it happened.
But the rest of the time, what a nightmare. I will be home whole day, checking my tracking details, excited about my new purchase. There will be no buzz and the next thing I know my parcel is in post office. I'll have to drag my lazyass out of the house and haul my loot home. I wish there is a discount for doing my own home delivery.
And don't bother about making an online complaint, customer service will just close it as soon as you pick up from post office.

address was correct we even have a 40foot sign with our name on, courier stops looks round drives off, and now expected to go to an LPO to collect in another area of the city, never would i use Australia post or startrack for anything if you want to receive it

In December a Christmas card took two weeks to come from Emu Park QLD to Brisbane.
Last Thursday a letter was sent express post, it hasn' t arrived. I am advised by other residents that AP does not express to areas that are considered rural or remote, but they accept the postage. So not to use express post. My local PO branch person advised me that if I pay 50c more she could send a letter off same day. However if I pay regular postage they would sort it when they had time maybe three to four days.
Appalling AP

Although I was happy with AP delivery to our customers over the past 10+ years, the current price increase has me looking elsewhere for shipping goods within Melbourne or the V1 region. An increase of 50% !!!! I can't believe it... just saved myself $$$ by using Pack & Send, dropping things off at my local branch just down the road from the post office. Even international deliveries (e.g. New Zealand) P+S provided a better service (faster delivery, better customs clearance) at around the same price.

Took 3 days to deliver parcel - don't even deliver it and wasn't at the post office as per tracking info. Phone calls to complaints did not resolve the situation and was told review would take up to 5 days.

Another parcel I haven't received by auspost.
They have managed to lose the parcel and don't accept responsibility for again, I'm so sick and tired of another government company that cannot produce.
I'm out of pocket $180 bucks from there negligence and unprofessional care.
If online companies choose to send via auspost I won't be buying from them full stop.
If everyone starts doing this auspost will lose business to teach this pathetic company a lesson to be learnt.

I have sent an item using express post a week ago. Which should have already arrived. Its lost and in error I forgot to take the tracking number down ... now I've lost the belated Christmas gift to my friend. Thanks Australia post being unreliable. Now it make sense why people don't use postage because they are useless.

I am losing multiple packages weekly with these complete morons. This week I have lodged 2 cases 29918101 and another and on both occasions when the operator looks up the address in the Australia post database the address does not show? On both occasions when I put the same address into the google search bar that American identity clearly shows the address. How on earth is it Australia post does not recognise an address but google from the USA does? This company or whatever they are is in a complete shambles.

Tracking says still in transit. I sent package by express post to a destination only 4 hours away two weeks ago. Australia post, very poor service. Never again use them.

Express Package from NSW to Melbourne - Red Hill
First your tracking said " arrives wednesday, but no
Then it said thursday, but then nothing
Now thursday it says " unlikely to arrive today.
Maybe tomorrow? Maybe not?
I have live insects in this parcel, I wonder, if they are still alive?
Not good enough australia post! I am angry! After all the preparations done to send them when NSW and Vic have cooler times comez to nothing! Poor show australia post. I guess, if they are dying, you will reimburse me!
Never ever do I recommend australia post!

Do not use the Australia Post Community Forums. I strongly agree with the comments of Zak L posted on 1 January 2020 (see review below). The forums are dominated by a handful of members who hold themselves out to be Australia Post experts (they are in fact not employees) but who make it their business to bully and offend. The moderators appear to be doing nothing.

Australia Post these forums are toxic and devoid of customer service. You need to do something.