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Reviewer Photos & Videos
ExsgMelbourne
- 15 reviews
Paid $43 for Express Post Delivery of parcel and not here after 3 business days
I paid $43 for an Express Post Delivery of a parcel ordered online to be delivered from a company in Melbourne to my home in Melbourne. It is now 3 business days and had still not arrived. Received a text from Aus Post yesterday saying it will be delivered today and the tracking info from their website says it’s “on time”. Left instructions that parcel can be left and was at home all day. It is now 6pm and still have not received parcel. Hence, it will now be a total of 4 business days for Express Post Delivery to arrive (where it is supposedly...Read more
next business day delivery guaranteed). Aust Post should not be able to take your money for a superior service and not provide it. No other business would be allowed to do this. Aside from the extreme frustration and distress caused (we urgently needed the parcel and hence paid for Express Post), I will be looking for compensation from Aust Post. They shouldn’t charge for a service they can’t provide!
1 comment
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Alee willCentral Queensland, QLD
- 14 reviews
- Domestic Express Post
- Verified customer
Fantastic service!
Every time I use express post,it always gets to the destination quickly and on time.Its affordable good.The ladies at Mackay post office are always helpful and kind,and go out of there way to help you.
1 comment
Ibne F.Australia Post
Hi Alee, thanks for such wonderful feedback. Stay safe & have a nice day :)
Regards
Ibne
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J SuttonSouth East Queensland, QLD
No one in this organisation knows how to do their job, or perform their role - what an embarrassing national carrier
An express post next day deliver was sent from Canberra to Brisbane on Monday 22 March 2020. It is now 5:00pm Thursday 26 March 2020 and after 2 x 20min telephone calls to Aust Post, no one can tell me where the parcel is, when it will be delivered or how we can locate it. What a disgrace
1 comment
Michael M.Australia Post
Hi J. Sutton,
Were you able to establish a case? Ill send you a message and we can check this out for you.
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user123Metropolitan Adelaide, SA
Rubbish service
I've been waiting for my "express" post one week already, still no sign the package coming. that's way unacceptable, what a joke. that's damn slower than regular post, for damn sake.
1 comment
Ibne F.Australia Post
Hi waiting for an express parcel over a week is certainly not an experience someone is looking for. Did you complain about this? If not, please send me a private message with the tracking no, your ful... Read more
l name, address & contact details. I'll have a look & get back to you. Regards IbneSimilar opinion? Write a review on ieatwords.com.au!
So DisapppintedGreater Melbourne (Metropolitan), VIC
Express but not quite fast and could be missing
I have a parcel coming from Canberra ACT..it was dispatched from Deakin Au post on 17th March and processed at Melbourne Facility on 18th March..it is an express postage which means i have paid express postage and expecting to receive it on time..but until now, 23rd March, it hasn’t arrived yet..i have called Au post customer service and all they can tell me is that it is processed in the melbourne facility, of which i can see already via Au post app..the parcel contains very important document that could affect my family’s future..i just hope ...Read more
i can go pick it up myself from the au post melbourne facility, which i cannot do because au post customer service informed me that their Melbourne facility is not open for customers...i live in Reservoir, a suburb of melbourne..i feel like my parcel would be safer if i will go pick it up from their facility rather than them forwarding it again to the delivery post..it’s just unacceptable that i have paid for an express service but the parcel is taking too long to be delivered, even longer than regular parcels..1 comment
Ibne F.Australia Post
Hi, sorry to know that we have not delivered your express article within the guaranteed time frame. Can you please send me a private message with the following details?
- Tracking no... Read more
- Your full name, address, contact no & email - Description of the documents and value - Whether you have paid for the postage Once you have provided the above info, I will check & get back to you. Regards IbneSimilar opinion? Write a review on ieatwords.com.au!
Still WaitingSydney, NSW
Crap, expensive service.
Three days later and my registered, express post letter is still not here. It's now almost 5:00pm Friday so it will be AT LEAST 5 days to get something that was supposed to take ONE business day!!!!! If you take the money for something then you should provide what was paid for. Australia Post isn't even close to doing that. What a rip-off!!!!!!!!!!!!!!!!
1 comment
Ibne F.Australia Post
Hi, sorry to know that your express letter was not delivered within the guaranteed time frame. If you kindly send me a private message with details (tracking no, your full name, address & contact deta... Read more
ils), I can have a look and get back to you. For an express service failure, the sender can also contact us as they are eligible to get a full (100%) postage refund. Regards IbneSimilar opinion? Write a review on ieatwords.com.au!
God of G.Launceston, TAS
- 2 reviews
Two expensive parcel lost within a week, what a joke
Careful enough to ask sender paid extra for signature on delivery, still lost the item. The underpay driver left the phone in front door when nobody home, and she said she saw 'someone' approaching that why she drove off without my signature, her imagination is overqualified for delivery job as nobody was home that time. Call for australia post, they said as the virus spreading no signature on delivery, that is totally understandable but I don't understand why she didn't leave the letter then I can go to the closet post office and collect the p...Read more
arcel by myself which is just 300m away when she sure that's not safe to left the parcel in front door where 1000 of people walk by everyday???? when the other parcel is still under investigating, I have already lost one and was given offer for $100? If you read this Australia post, be ashamed of who you are. Disgusting!!!1 comment
Ibne F.Australia Post
Hi, sorry to know that your parcel was lost. Can you please send me a private message with the complaint no? If the case number is not handy, send me a private message with the tracking no, your full ... Read more
name, address, contact details so that I can check further details. Regards IbneSimilar opinion? Write a review on ieatwords.com.au!
Great White.Murrumbidgee Region, NSW
- 10 reviews
Why so many low reviews?
These guys do an awesome job.
The country would shut down without them.
I cannot understand why people are so upset with a company that does a great job?!
Why 30 words, seems a bit strange for a review?!
1 comment
Ibne F.Australia Post
Hi, thanks for such wonderful feedback.
Stay safe & have a nice day... Read more
Regards IbneSimilar opinion? Write a review on ieatwords.com.au!
Katrina L.
- 3 reviews
Driver never attempts to deliver items
Driver never attempts to deliver to my front door. Item goes directly to Australia Post. Such an inconvenience as getting there, parking - ha ing to go on a Saturday because I’m at work every other day - is very annoying.. do not use AP
1 comment
Ibne F.Australia Post
Hi Katrina, if our delivery staff is taking your articles direct to the post shop, certainly it's an issue which needs to be addressed. Please send me a private message with your full name, address, c... Read more
ontact details & the tracking no (if handy). Once you have done this, I will raise this issue with your local delivery centre. Regards IbneSimilar opinion? Write a review on ieatwords.com.au!
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Kieran
- 8 reviews
Didn't deliver my parcel
Had an urgent parcel express posted to me. Waited at home for it but driver never rang the doorbell. Just dropped the card and left. I ran outside within a few minutes of seeing the tracking change but they were long gone.
1 comment
Ibne F.Australia Post
Hi Kieran, sorry to know that one of our delivery staff has not delivered your urgent parcel :(. Kindly send me a private message with the following details so that I can contact your local delivery c... Read more
entre: - Your full name, address, contact no & emailSimilar opinion? Write a review on ieatwords.com.au!
Zearah McCrackenSouth East Queensland, QLD
- 9 reviews
Products always delivered quickly and in tact
I use Aus post nearly monthly for the delivery of any products I have purchased and they always arrive in immaculate condition. Items are always handled with care and quality of service is great.
1 comment
Ibne F.Australia Post
Hi Zearah, thanks for this lovely feedback.
Stay safe & have a nice day... Read more
Regards IbneSimilar opinion? Write a review on ieatwords.com.au!
No delivery!
Bad service in Sydney. I've been in Sydney for two months and it happens three times.
They never deliver parcels to my home. I was at home all day and the parcels went to the post office directly. They also didn't put any card to my mailbox to inform me about the collection.
1 comment
Ibne F.Australia Post
Hi Robin, sorry to know that our delivery staff is not following the standard delivery procedure. I would like to investigate this delivery issue with your local delivery centre and get back to you wi... Read more
th the investigation outcome. To do this, kindly send me a private message with the following details: - your full name, address, contact no & emailSimilar opinion? Write a review on ieatwords.com.au!
wrtikappaGreater Melbourne (Metropolitan), VIC
Just no services
The most useless postal service in the world!!!There is no Australia Post anymore they can just put new logo on Australia Late Post because they alway late!!!Just no services!!Walk away from them!!Even Express post is late!!!
1 comment
Ibne F.Australia Post
Hi, sorry to know that you are experiencing such poor service from us. Have a lodged a complaint regarding this? If not, please send me a private message with details like your full name, address, con... Read more
tact details, tracking no so that I can have a look and get back to you. Regards IbneSimilar opinion? Write a review on ieatwords.com.au!
Joey
- 2 reviews
1970s processes masquerading as digitisation
I had my mail diverted online, all good until I tried to cancel it
Couldnt do it online, had to visit a store and fill out a form, they had my customer reference number but wanted quote date, start date, length of diverting blah blah blah
Took an hour to get it sorted out, then they paid me prorata for what I didnt use
Then 6 weeks later (after receiving a delivery date at my correct address) they divert my deliveries again
Go into the post office and they cant help, have to call aus post
...Read more
1 comment
Ibne F.Australia Post
Hi Joey, sorry to know that our service standard reminds you of the 1970's process. Certainly, this was not our objective. Can you please send me a private message with the details (Case no, your full... Read more
name, contact no & email), so that I can have a look and get back to you? Regards IbneSimilar opinion? Write a review on ieatwords.com.au!
Brett P.Perth, WA
- 4 reviews
Seems to be getting worse.
Payed extra for express post, got slower than standard. Melbourne to Perth took 9 days to deliver, what an absolute joke. I swear Auspost is getting worse, raising prices every year but instead of improving or even keeping the same delivery times they get slower and slower.
1 comment
Ibne F.Australia Post
Hi Brett, sorry to know that despite paying for the premium service, your parcel was not delivered within the expected time frame. Can you please send me a private message with the following details s... Read more
o that I can check & get back to you? - Tracking noSimilar opinion? Write a review on ieatwords.com.au!
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Rubbish Service by the dinosaur that is Australia Post
I had a parcel sent from NSW on 26.2.20 to WA, supplier gave me tracking number, i go on Australia Post website to see where it is as i have still not received the item, i mean its only NSW not outer Mongolia. The good old Australia Post website says "its on its way" WOW fantastic guys thats really exemplifying the "Track and Trace" thing, its on its way, so i think i have to talk to someone, so i talk to a robot who tells me that my parcel number ending in XXXX will be received by the 10th of March, the 10th of bloody March, are you kidding me, this is meant to be Express post and i paid good money to have the item here by now. Merchant Bankers.
2 comments
Ibne F.Australia Post
Hi Derek, an express parcel should not have taken such a long time to get delivered. As you have paid for the postage and it was an express service failure, I will investigate further and if the inves... Read more
tigation outcome indicates, it was a complete service failure, I will refund you the full postage. To investigate further, please send me a private message with the following details: - Tracking noReceived my package yesterday, appreciate the response and offer, but to be honest, i can't be arsed. I will simply use DHL or Fedex and pay the price for a better service.
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claudio l.Greater Melbourne (Inner), VIC
- 3 reviews
they do not deliver
it is now my 4th time that I am home when they apparently "tried" to deliver and They "missed" me.
they just send a prefilled card saying you were not home.
like I said 4th time that I am home and they pretend they missed me.
1 comment
Ibne F.Australia Post
Hi Claudio, anyone would be frustrated to experience this. I will raise this issue with your local delivery centre & get back to you. Please send me a private message with the following details:
- Your full name, address, contact no & email... Read more
- Tracking no (if handy) - A detail description of the issue Regards IbneSimilar opinion? Write a review on ieatwords.com.au!
JessQueensland
- 5 reviews
- 1 like
Super fast
The delivery was great! I couldn’t believe how fast I received my parcel, It was definitely here on time and in great condition. I even received a email the day it was arriving.
1 comment
Ibne F.Australia Post
Good morning Jess
Thanks for your feedback. :)... Read more
Regards IbneSimilar opinion? Write a review on ieatwords.com.au!
MichelleGreater Melbourne (Metropolitan), VIC
Express overnight post took 5 days and still not delivered
Terrible service! Paid for overnight express post for a parcel and its now been 5 days and it still hasn't been delivered. The call center is not either. They have offered to refund my money but I just want my parcel delivered. They still can not give me details on when it will be delivered!!!!
3 comments
Ibne F.Australia Post
Hi Michelle, sorry to know that despite paying for an express service, we have not delivered your parcel. I would like to dig a bit deeper. Can you please send me the complaint no & your full name & c... Read more
ontact details via a private message? Regards IbneHi there,
I cant seem to send a private message to you so please send me one with your details and I will make contact with you.
... Read more
Ibne F.Australia Post
Hi Michelle, if you move the mouse pointer to the left side of my name and place it on the logo, you can see the "Send message" option. You can also contact us via Facebook or chat/online portal (http... Read more
s://bit.ly/2IDCCFt) & also via traditional way i.e call us on 13 76 78 Regards IbneSimilar opinion? Write a review on ieatwords.com.au!
Prismpantacon
- 5 reviews
State sponsored socialist stupidity.
Extremely unreliable post, especially on express packages. Don't bother with anything their site says, it's all absolutely untrue.
In my experience it is the worst postage in the civilized world. Impossible to tell when anything is supposed to arrive, due to spotty delivery that seems to either change time or be skipped every second day.
Worst of all, the complaint process is full of apologetics and diversions designed without the intention to change.
2 comments
Ibne F.Australia Post
Hi, sorry to know that you had to experience such a poor service from us :(. If you kindly send me a private message with the following details, I can dig deeper and get back to you:
- Tracking no... Read more
- Your full name, address, contact no & email - A detailed description of the issue Regards IbneHi, sorry to actually type something as I don't have a paragraph to copy-paste :(. If you kindly type something yourself instead of the same shill that you spam, I can put in even more work into an or... Read more
ginisation that I am not a stakeholder in: -hope you get paid better than the postiesSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Moi I.asked
Hi, is the MyPost app currently not in operation? Express Post parcel I have sent 16/4 and express post parcel sent to me 21/4 are both reading PENDING. Thank you.
7 answers
It may depend on where it’s coming from as postal service has changed it’s devices etc due to virus
I see. I sent one from Bass, Vic to Darwin NT. And the one sent to me was sent from Somerville Vic to Bass Vic
Hey Moi, having just finished going through this myself, this is what I know: You go to the AP website, then you need to dig around there until you find the delays info. You need to click on a few links, The last time I looked it was in the FAQ, via Covd 19 Domestic post updates. There is an update there from 14 April which says delivery to country and regional areas "may be delayed by up to X days...". Under this, both Darwin and metro Perth are listed, as both cities (except for CBD postcodes I think) are considered as regional and outside the express network for next day guarantee. Also at some point recently, the gaurantee was suspended, although the info is that Express is still the fastest way to send and natuirally still costs the same. I seem to remember that for Darwin it may have read " up to three days...". So whatever the expected time is for Victoria to Darwin via Express, you add 3 days to that. You have to dig even deeper to discover what the expected time fro Express delivery is to Darwin, but as I did find the table giving estimates recently I remember that Darwin from non regional Vic was 1-3 or maybe 1-4 business days. So if AP had your mail on 16/04,it would be expected on say 21 April (4 business days) at the latest in Darwin, then add 3 days for C19 delay and that takes you to 24th April ie tomorrow. That's just according to the unsimple, ambiguous and difficult to access info on the website. There is a more general statement that is more accessible that predicts " a few days delay" whilst other pages say "significant delays". So who knows?! A 'few" usually means three so. My express parcel Sydney to Perth took 14 days.
Danielle Pinalasked
Hi how can we tell if my parcel has been taken to a post office? 2 weeks ago i ordered and it it says tracking number provided and tracking number approved. not in in transit or anything. is Sydney to Adelaide so seeing its been 2 weeks im assuming it hasn't been posted at all?
1 answer
Ibne F.Australia Post
Hi Danielle
Did you complain about this delayed service? If not, you can do it via our online portal at https://bit.ly/2K4ZQ8b or simply call us on 13 76 78
Regards
Ibne
Jelpasked
How is that a parcel posted with regular standard parcel post can be processed in metro Perth on 8th April and delivered to recipient in regional NSW on the 15th April, yet an express post package going the other way can be dispatched from NZ on 7th April, handed to Aust Post in Sydney on 8th April post customs clearance, take 2 days to reach a major automated sorting facility also in Sydney on the 11th April, be sorted on the 12th April, be expected in metro Perth on the 15th April, be "delayed" on the 16th April, have a formal enquiry lodged on 16th April remain unaddressed as of 21st April, and remain in limbo as "delayed" with no further updates as of the 21st April? And Australia Post still offers its Express Post Service as the fastest way to have items delivered?
See question by a1342applemacbook2009 from 7 days ago on page 2 of the Q and A here which was responded to by an Aust Post Rep.
1 answer
IMO it's Incompetence and a monopoly of the postal system so we don't really have many other choices and they know it.
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Ibne F.Australia Post
Hi Exsg, please contact the sender so that they can get a full postage refund from us. If an express service is not provided, the sender is eligible to get a full postage refund.
Regards
Ibne