I've never had a problem so I've never had to seriously test their customer service (only had simple queries) and the only annoying thing is that multiple packages couldn't be consolidated (or excess packaging removed) to save me on delivery fees (but that isn't a gotcha, they are upfront about it). I've used them for items in USA that the seller won't ship to Australia and the process, speed and website are fine. That said, with the Australian dollar down, plus adding gst, it has become less cost effective to buy from US, so I rarely do it now, however that is not Shopmate's fault.

Ordered 2 weeks ago and parcel was supposed to arrive today and am still waiting for my parcel to be delivered . You are lucky I cant even give you 0/5 stars because this is totally pathetic and inaccurate

$77.80 to send an under 500 grams smartwatch worth $150 USD. Billed at 1.73kg because Shopmate charges cubic volume of the stupid Amazon box. UPS would have been cheaper and wouldn't have charged me GST either. Never again. Hope this service shuts down.

Ive used Shopmate approximately 6 times and I have found there service to be great..I had one issue but it was resolved quickly. Will continue to use the service. I also use another site when I want to ship items that cant be sent via shop are.

Have sent 5 requests now for assistance to return parcels to sender with no response even though I have provided return labels. Have paid high costs for shipping of their parcels and still they have not been sent.
Absolutely worst service as there is none

The updates and how they explained the costs via phone have been first class
I will use again when the Dollar picks up
My package arrives tomorrow and they have already explained to me that it will arrive in a box as they have to repackage

Shopmate is a front to steal your items. The term they like to use is "discarded" which means they aren't liable to replace the item since they didn't ship it and despite signing off to the original manufacturer that the item was safely delivered. Absolute scam.

Ordered items that came to 39 usd - 56 aud and weighed 1.6kg. Auspost charged 52 aud to forward. Got a $10 discount as I used a code for first time user - and it will be the last time I use this service. To be charged almost as much as you paid for the goods in freight forwarding fees, not even including extra coverage, is an outrageous rip off. On top of that, I had to lodge a query for auspost to find my parcel, as it still had not been logged into the system five business days after it had been delivered to the facility. Poor service, waaay too expensive and not worth the money. Will find another way to get US purchases forwarded in future.

Tiny little box. 11.5 cm x 11.5 cm x 10 cm and 500 grams or less.
They want to charge $58.50 to post it which is 50cents less than what the item costs with free postage from the Australian Google store.

Absolute scam. I've had items shipped from ebay sellers which weighed closer to 8kg and were about 6 times the size of the home mini boxes which cost me barely above $60.

I'm having to lose out on the item I bought because of shopmates absolutely screwed prices.

Previously ordered a product had it sent over. Reordered and labelled a dangerous good. Packet of antihisatmines. They are charging to dispose of it $10. Someone will probably keep them. The whole service smacks of being a scam.
Do not use this service.

I cant fault the service and reliability of Shop Mate, however the pricing is the most ludicrous Ive ever seen, the cost is unjustifiable and the pricing table is misleading on their website. How the can charge $100+ for a 2kg package is obscene.

I ordered a baseball hat online in the US. It weighed in at 300gr. They some how make a calculation of cubic weight and charged me for 1.4kg. I did query it and was told this was correct. Cost me $46 to ship 1 baseball hat. Do not use this service. Rip off.

I purchased a pair of designer sunglasses from and American store AND then Shopmate charged me $65 to ship from US to Australia!! A pair of sunglasses that probably weigh less than 600g and smaller than a tissue box... $ 65 !!! Will not use again!!!! I'll be using an alternative next time! Be WARNED.

extremely overpriced. I signed up to shopmate to save paying retail price for my own books on Amazon. I thought auspost would have similar shipping rates to australiapost. big shock to see how much it was.

Sent 2 books from Amazon weighing 1.4kg.

Cost of books was $14US

Auspost charged $44.03 for shipping.

It is an absolute ripoff but typical of the poor service us Australians have come to expect from this carrier.

I purchased a legal item in America, it's 100% legal in Australia. However due to them using singapore airlines at times they refused to send me the item due to them not having a customs agent in the warehouse in Portland anymore. They had to destroy my item and refused to have it picked up or returned to the company I purchased it from. I had the import paperwork and everything. I will never use shopmate again

I received an item recently to my shopmate address which was actual weight of 700g yet I am being charged at a rate of 3.7kg. This is the worst parcel forwarding service in the world. I will be requesting my items be returned to the sender. There is no way I am paying $68 for an item to be forwarded which is literally 2 t shirts.