Listing monitored by Australian Direct

145 questions from our users

David G.
David G.asked
Australian Direct

I have the kickass travel oven when I use it with food from fridge not frozen I get a lot of moisture dripping from bottom of the door and all the walls inside have moisture i don’t think this is normal



No answers
Phillip K.
Phillip K.asked
Australian Direct

Can I safety turn off the 8 stage battery charger if it hasn't gone through all 8 stages?

1 answer
Australian Direct
Klaeton S.Australian Direct

Hi Phillip, you can safely turn off the 8 stage battery charger at any stage in the charging cycle.

Shane M.
Shane M.asked
Australian Direct

Can l use my 12v 12a battery charger to charge my renogy 12v 100ah lithium battery with built in Bms if witch battery do l choose on the charger
Thanks again Shane

1 answer
Australian Direct
Klaeton S.Australian Direct

Hi Shane, our 12V 12Amp Battery Charger is not compatible with lithium batteries.



Craig
Craig asked
Australian Direct

Hi I have a KA100 dx duel zone fridge, error light is slow flashing, fan runs but I don’t think compressor is starting, have tried shutting down for 10 minutes, same issue

No answers
Zak
Zakasked
Australian Direct

Hey I’ve got the kickass dcdc charger. It works well charging from the alternator how ever I now have a solar panel and I’m getting the solar input high voltage error code most of the time. I’ve looked on some of your forums and it seems some others have the same problem. Ive put a quality volt metre on the panel and most I’ve seen is 22.8v. Any ideas? Thanks. Zak. EDIT After reading all the comments it seems I’m not the only one.

4 answers
alex
alex

Did you get a fix? I've been having this problem for 3-4 months and kickass told me was my solar panel I changed it and it's still doing it

Rob B.
Rob B.

Mine only goes up to 2 amps and cuts out.



Dave z
Dave z

Sorry to say fellas, but it is a known fault with Australian direct, and they refuse to acknowledge it. They will just tell you that your solar panel is faulty. I will never buy anything from them again, and will be advising anyone else I know to do the same.

John & Ethel B.
John & Ethel B.asked
Physical store

does the VSR mini 50 amp protect the - caravan battery discharging when engine stops

No answers
Willem R.
Willem R.asked
Australian Direct

Good afternoon
I have an Arkpac 730 with a 120 deep cycle agm battery. I also have a 250watt kickass solar panel. My question is, can I run an MPPT 40 watt solar regulator with the solar panel to the Arkpak 730 to charge the battery correctly.

No answers
harry
harryasked
Australian Direct

When i am parked up for a few days with fridge running and battery gets low on power and the fridge turns of i start to drive and the battery will not recharge just get all the lights across the top of KA dc dc charger flashing. is there a fix for this ?

No answers
harry
harryasked
Australian Direct

When i am parked up for a few days with fridge running and battery gets low on power and the fridge turns of i start to drive and the battery will not recharge just get all the lights across the top of KA dc dc charger flashing. is there a fix for this ?

No answers
Bryan
Bryan asked
Australian Direct

Can I mount a agm 120ah slimline battery laying flat on its back . Cheers

No answers
kim
kimasked
Australian Direct

Hi, I purchased a Kickass vsr switch off you 12/2019 . It has stopped working a few weeks ago .
Could you please tell me what the warranty procedure is ?, as when I purchased I was told that it had a warranty period of 2 years.
thanks Kim

1 answer
Mollo
Mollo

Did you end up getting an answer? Mine failed also.

Caroline H.
Caroline H.asked
Australian Direct

Good Morning, Our 110L kickass dual zone fridge/freezer won't cool to the specified temperatures, it is overcooling. Fridge bin(right bin) is set to 5deg and Freezer is set to -5(left bin) but fridge (right bin) is at -20 and freezer (left bin) is at -21. Any ideas/ help please?

No answers
Wayne
Wayneasked
Online store

Couriersplease are the worst courier service I've ever dealt with. When my item picked up from Australiandirect 4 December, why should it be acceptable for, after waiting 12 days and finally making contact to be promised item to be delivered by 5pm today and it wasn't???. Terrible experience and not the first time.

1 answer
Andrew M.
Andrew M.

Same with me. 2/12/20 pick up. Finally arrived today 16/12/20. Terrible service by couriers Please.

kyle c.
kyle c.asked
Australian Direct

Wondering if you can leave a solar panel plugged into battery box while driveing

No answers
virginia e.
virginia e.asked
Online store

I ordered a Kickass 12V 12 amp 8 stage Automatic Battery Charger (Order No.N100213746) on 1 December 2020 and paid $159.00 plus freight of $17.54.
No sooner had I placed and paid for the order on 1 Dec 2020 I then received an email from Australian Direct to say the sale had had been extended to midnight on the 1 Dec 2020. I noticed the price of the charger was reduced to $139.00 with free delivery.
Would it be possible to have a refund of $37.54 arranged as I ordered and paid before the sale ended.
Thank you
Peter Eastham
Email: [email protected]
Mobile: 0428877539

No answers
Jeff M.
Jeff M.asked
Australian Direct

I recently bought a KADCDC25-AND in your dent and scratch sale on Ebay. My question is in the book that came with it the alt in goes to the aux battery and the out put goes to the start battery? But on your online diagram it is the opposite. So what is the correct plug in process?

No answers
Anthony.a
Anthony.aasked
Australian Direct

Have a kickass 75l dual zone fridge which i purchased second hand but was only about a year old.
My issue is when I'm packing for a trip I have the fridge in my garage running on 240v I cannot get it to cool below about 6deg and it takes days to get it that low ( fridge is packed with cold drinks when turned on )
Once in car running on 12 volt and I get to destination approx 2 hours away iys running fine at -2 and continues to run fine of battery.
Ideas?
Thanks
Anthony

No answers
Mark Norton
Mark Nortonasked
Australian Direct

Hi
After connecting wires from inverter to battery box, indicator on dcdc not working, can someone please advise

No answers
Medugs
Medugsasked
Australian Direct

I have the kickass dcdc charger and also a 110 watt fixed solar panel connected.. I have been running a fridge full time for 10 months with no issue. Its now showing solar overcharging fault code.. any idea how to combat this. I phoned for help but the fella didn't really help. He said cover some of my panel or park in shade when it happens.. not really applicable in day to day living. Any help would be appreciated.

10 answers
Australian Direct
Klaeton S.Australian Direct

Hey there! Could you please email us directly so we can assist [email protected]

Kevy G.
Kevy G.

I have this exact same problem, have never had an issue for over a year. How did u go?

Stuart G.
Stuart G.

I have the exact same issue too! Has any one got a solution?

nedlost
nedlostasked
Australian Direct

my kickass120amp battery will only hold 6.7 amps cells are dry is this normal Ian

4 answers
Australian Direct
Klaeton S.Australian Direct

Hey mate, this doesn't sound right. Could you please head to our support portal and proceed through the prompts to the battery troubleshooting area and please fill out the contact form and our Technical and Warranty Team will be in contact to sort this out for you. https://supportportal.australiandirect.com.au/

nedlost
nedlost

sorry meant 6.75 volts charge it up and it drops back to the low voltage

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