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Amusingly Bad
I had some product to get from Melbourne to Adelaide and emailed all details including pick up location and delivery address. Got the quote and went ahead with it, paid and was then told that the quote was only from depot to depot and I had to get product to their depot, or there would be additional fees.
Accepted the addtional fees an asked them to go ahead with it, and pick up wtihin 2 days or the 3rd party warehouse would start charging storage.
Emailed the following day to make sure it was happening and was told it was all under control
...Read more
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Fantastic service
I've used a lot of courier companies and bhf beats the rest by far . They are very helpful and polite . They met my time frame requirements even on short notice . I will never use any other courier company again.Bhf beats all the rest .My company now runs smoothly thanks BHF
Reliable and inexpensive
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Always reliable and on time! Top job always!
BHF Courier sends my stock worth over $200,000 all over the country to major shows I do. My stock always arrives on time and in perfect condition. The staff are friendly and always there to help. I always rest easy with BHF Couriers because I know that they always get the job done.
stressfree, reliable, helpful, trustworthy
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jodie smithhorsley park
Fantastic service I recommend BHF COURIERS great price and very helpful
I rang up to get a quote. Staff where very helpful I got a price straight away and my goods where picked up someday and delivered 10hrs after sydney to melbourne I can not thank you enough
it was very important that i got my stock the items i needed for the show thank you so much i will use this company again
great service fast fast
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mars100AU
Great service
I was looking for a courier company to deliver my goods I was messed around by so many couriers I made one phone call to BHF and spoke to Martin he was so helpfull and promised me my goods would arrive for my daughters 21st and they did without Bhf and Martins help my daughters 21st wouldn't have gone ahead i Thankyou again and I will b spreading the word about your company thanks.
I spoke to someone
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Emma123Kalgoorlie
Very unsatified customer!!!
We bought a camping trailer in Sydney and decided to use BHF couriers since they gave us a quote and everyone was helpful. BUT then, as soon as we payed they money, they told us the trailer shipped and is on its way, just to learn 5 days later that it has not left NSW! Since then we are calling weekely to find out where it is. Nobody there can tell us a tracking number or nobody knows where it is. Their answer is...somewhere between Sydney and Kalgoorlie! It is now 21 days later and still no sign of our trailer.We are calling and calling, since...Read more
we have a vacation booked in Esperance with friends for this holiday, but the shipping manager keep putting the phone down in my husbands ear. He think the trailer is in Perth, but they don't really know!!! It is a $10 000 item and they don't know when it will be delivered or where it is at the moment, 21 days later...!!! Don't use them if you want something to be shipping...they loose track of things!@!!Similar opinion? Write a review on ieatwords.com.au!
Paula99AU
Fast, cheap, friendly and efficient
I have gathered many quotes for couriers at work and found bhf to be very competitive. They are professional whenever I deal with them and able to deliver quicker and cheaper than most. Nothing is ever too much trouble and they go out of their wy to help. I would definitely recommend them.
Competitively priced and excellent service.
1 comment
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Frog070AU
Excellent service! Would use again.
BHF Couriers transported 3 items for me to 3 different addresses. They were lively to deal with and all items arrived as promised. I would use their excellent service again no problems. There are people that aren't happy with anything and love to exaggerate and complain. I found this company fantastic ! Thanks for a great service and I'll use you again!!
My products arrived on time as promised.
1 comment
good serviceBHF Couriers
Thank you for your nice comments please feel free to call us again and we will happily look after you.
Thanks Again
Team Bhf couriers.
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marc grahamPERTH
- 2 reviews
- 5 likes
Poor service, Poor all round.
Tried to get a parcel sent from west australia to nsw. Parcel got picked up 6 days later when promised would be next day. While trying to sort it out with customer service was spoken to rudely and was made to feel like it was my fault. Would not recommend to anyone wanting a good courier service.
4 comments
martin b.BHF Couriers
please feel free to contact me on [email protected] and we would like to redeem ourselfs and try to fix up the problem
mbbhfcouriers.com.au
No thanks, You could redeem yourselves by hiring better call staff and having a company that delivers on a service people pay money on. Called BHF countless times trying to resolve the problem and alw... Read more
ays lead to nowhere. Rather just use another company and going by the other reviews so would most peoplemartin b.BHF Couriers
Ok At Bhf couriers we understand are seeking to improve our customer service we are sorry that had problems and that you could not explain them this time we wish you all the best in the future.
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Billster69AU
- 2 reviews
Job well done!
I had a good experience with this company. They picked up my packages from Melbourne on a Monday and delivered to Sydney the following Friday. That's a five day turnaround and I'm very pleased with the service and the staff were always obliging. Thanks BHF Couriers for a job well done!
1 comment
martin b.BHF Couriers
thank you for your nice comments if your reuire anthing in the future please do not hesitate to conatct us and we will look after you.
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ManzoMelbourne
Simply Bad.
I try to report the fact without using offensive language.
1. Their driver was more than 45 minutes late. We are in business and hiring people for the project.
2. We ordered a van but the car they organised was a 1 ton ute. As result most of our products were wet and we had to spend a lot of time to wipe and clean up.
3. Their driver took too long from our office to the destination. We left our office almost at the same time but we had to wait for their truck to arrive nearly 1 hour. Did he get lost?
4. They later took extra money from my credit card without any notice. Are they charging me for the extra time? I asked to explain but have not heard anything.
Never give them your credit card details.
Poor service
3 comments
I have sent BHF emails twice asking for explanation but have not heard anything. I have contacted the consumer affairs and requested them to review BHF's poor practice.
Manzo
good serviceBHF Couriers
please call me on 1300888243 and we can sort out the problems.
Please explain in writing why you took extra money from my credit card without any notice. What was that for? Now I'm preparing a legal action against you. But It took so much time for such a small amount of money. Just explain in writing or refund.
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Jam17Melbourne
- 2 reviews
- 1 like
The worst couriers in the world - worst customer service ever experienced
Do not do business with this people. Their driver managed to randomly drop my pallet on the showgrounds somewhere. I gave them clear instructions where and what had to be delivered and made sure everything was clear to them. Eventually I found the pallet with my stock after searching for nearly two hours in the heat. Do not do business with these people, they are rude, do not help and just want to take your money!! Worst customer service in the world!!
3 comments
good serviceBHF Couriers
could you please verify what your job number was please because we do not feel that this was related to Bhf couriers
It was our first major exhibition and all our stock was left in a random location without notification. We called your office numerous times to track where our delivery was and were told the driver w... Read more
ould contact us, this never occurred. Can you explain how this isn't related? When we formally complained to your management numerous times we were completely ignored after multiple emails and phone calls. At the time we only asked for a partial refund because you failed to provide the service we purchased. It does not surprise us that again you are tying to ignore your responsibilities. Our intent is not to seek compensation so we are not going to enter into anymore futile attempts to do so but simply inform others they are best to seek out another professional and responsible courier business.martin b.BHF Couriers
Understanding your upset, I cannot look into the problem if I have no reference I am happy to try to sort out the complaint and we would like to redeem ourselfs and try to fix up please contact me [email protected]
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SquidySYDNEY
Shouldn't be in business!!
They never sent a courier then tried charging me a fee for sending someone then having to go back again because apparently noone was home. I refused to pay as I know the people were home all that morning and no courier showed I then spoke to a guy from BHF and he sorted it and sent the courier back at no charge. I then received a call from their management and was told I needed to pay the fee for it to be picked up I refused so she was refunding my money during this time the courier showed and loaded the item which she then rang and told to unl...Read more
oad again only to 2 days later find out I was only refunded part of what I paid because she still thinks I should pay the fee! Would never use them again very disappointed! They need better communication and more honesty and better service! Or simply shut down!1 comment
good serviceBHF Couriers
There is always two sides to the story. I can prove by navigation if you like that Bhf Couriers on two separate occasion went to the premises. On both occasions there was no one home the driver kn... Read more
ocked on the door several times and after 10mins had to leave, the customer then called on the second occasion 10 minutes after the driver had left. Unfortunately we had to charge a call out fee . We will not charge our customers unless the customer cancels and we have attempted to do some of the work.as we do have to pay the driver for going out. We did not charge you on the first occasion. I suggest the title of this review is a bit harsh since it was there was no one answering the door we do need someone home to collect the goods and if they do not answer the door unfortunately there is nothing we can do but to leave.. I have checked to make sure the driver defiantly went to this pick up before writing this response otherwise i would of happily refunded your money.Similar opinion? Write a review on ieatwords.com.au!
Jasmin47QLD
Do not do business with them!
Do not do business with this company!! I had parcels delivered to WA from QLD and had specifically packed and measured the boxes, I was given a quote, then payed $500+, then a week later I was billed again! when I tried to find out why, they lied and told me the boxes were larger than I had said, which was a total and utter lie as I knew exactly what I had packed and they were two different sizes, but BHF came back saying they were both the same larger size! so thats why they stole another $115!! I had facts that they were indeed different sizes, The lady on the phone was very rude and dismissive without any care for taking your money. And basically said bad luck! Disgusting!!
1 comment
martin b.BHF Couriers
please feel free to contact me on [email protected] and we would like to redeem ourselfs and try to fix up the problem
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martin b.BHF Couriers
Thank you Paula its very pleaseing to hear that you are happy with our service, it actualy makes our day much brighter and feels very rewarding to hear your comments.
require anything in the future please do not hesitate to speak me and I will make sure we look after you again. thanks again MartinThank you again and should you ... Read more