Similar situation - warranty ran out next service was $3000 the following $1,500 plus car has only done 30,000 km -also suggest new tyre - letter to Manager 2 months ago no reply -I am aware they have been taken over and if this is the new Management Service to longterm customers good bye BMW City Rd

Booked vehicle in for annual check South Yarra BMW. To the concierge then to the personal service advisor. Checked the details and organised a coffee. Sat not more the 20 metres from him in the same room & I didn't move.
Saw the car being parked & waited 20 minutes thinking that more was needed. Then the service advisor grabbed his lunch & walked upstairs. Challenged him, he went a grabbed the paper work. Then made a comment we couldn't find you???
This is not the first time.
I get better service at Holden.

I have purchased two cars from North Shore BMW over the last few years and I can say they have always treated me well. I will continue to purchase from them

Very impressed with the excellent service at West Coast BMW Perth, A big thank you to Vasko, Marc and Deb and the other team members we would definitely recommend you to all our friends and family!

Has a great experience with Paul and his team.
Was not finding the deal i wanted in Sydney so spoke to Paul and he found the car and price i wanted.
He even covered transport to Sydney and flew Matt up to Sydney to hand the car over to me.

My fault for attending the said dealership but on the day I was in a rush and had to get a spare rear tail light globe for my BMW car. The cost $19. I thought it a bit strange so I called Repco same globe $3. I even went as far and called BMW Sydney $15. To the reader to me this means Rolfe are selling their spare parts for an exhorbatant price. I know dealers have huge overheads but I am sorry this is ridiculous. My advice unless you have cash to burn stay away from spare parts.

My brand new X3M40i was dropped off at Macarthur BMW on the 22nd of November, for a major warranty fault, concerning an extremely high pitched screeching noise, ONLY when cold. This was almost 4 weeks ago. It was then discovered, through my BMW tracking app, my X3 was subsequently taken home by a mechanic for a 181km weekend joyride, with his wife and daughter, with registered visits at 2 different McDonalds and parked a local shopping centre over the weekend. The GM, [name removed], and Service Manager were immediately notified and questioned via phone and email. This weekend joyride was done without my consent and with no plausible reason give. Extremely dishonest dealership and very unprofessional.

My experience comes after my home was broken into. Both keys to the BMW were stolen. This car was purchased at Worthington BMW on the Central Coast approximately 12 months ago so I went back to them to get replacement keys as you cannot get them from anywhere exempt a BMW retailer. I ordered the keys and paid the enormous amount for the keys on 15/11/18, I was told it would take 10days to 2weeks because they have to get them from overseas. It is now 17/12/18 and I still haven't received the keys and they cannot give me an ETA.

I will never recommend Worthington BMW to anyone, they were very helpful when I was purchasing but their after sales customer service is outrageous.

Consistent excellent service by Jason and the team. Car service today - efficient, everything clearly explained, all in all a very professional team!

I called BMW Alexandria inquiring about buying a demonstrator, I was told that there were two available. Requested the spec sheets and photos to be emailed. Did not receive the photos so contacted BMW Alexandria, only to be told that the car I was interested in had been sold, also the other car had been sold. Wasted a day on this process. BMW Sydney use bait marketing, promising a low price, but when you decide to buy the car the price goes up. More wasted time.

Loan car returned after 6 hours, reached by 2, was waiting for over 1 hour, was told to pay for scratch on the rim as there was more to what was there already, refused to let me go even after telling them that i will settle it, horrible experience.
They are very nice when you buy the car but during servicing and repairs they change and will find excuses to extract more money, will not recommend them to anyone.

Do not recommend Macrthur BMW Sydney at all. They have engaged in misleading and deceptive conduct by selling us a BMW M760Li with higher than advertised KM’s. On the sale contract provided to us at time of purchase, it was recorded as having done 8,211KM. However, at delivery the odometer reading was at 10,680KM, 2,469KM more and missing all the vehicle books which were promised to be delivered to us a week ago. We have provided them with sufficient time to come back to us with a response but to date we have not heard anything from them.

A very disappointing experience, stay clear of them.

Lucky you did not go to BMW Doncaster I went dressed in jeans four times noone would come up and ask. Then I called in with a suit and they were all over like a rash. I have bought 4 cars from BMW Melbourne and always great service - even with jeans and shorts on.

December 22nd 2018 Update: No customer service

BMW City Rd use to be first class however since being bought out they have no customer service whatsoever - Ignore correspondence and once the service warranty ceased all they were interested in was ripping off long term customers saying this and that needs to be done so they can fill their pockets with $$$$ - well I have news to them I am off to buy a mercedes - no wonder so many staff have left City Rd.

I bought a car from this dealership. It leaked oil before warranty was up but they claimed there was no leak even though RAC confirmed it. Oil finally had gross leak after warranty was up. I had to pay for repair! O2 sensors were covered in oil and engine emission symbol could not ever be erased from dashboard. The i-drive was working most times but after they checked it, it didn't work unless I hit it hard with my hand. I now have painful scar tissue in my left hand. My car was not tradable. They still want me to pay for correction of the O2 sensors. I went to Consumer Protection with a good case but Autoclassic has now wiped their hands of me. Their after sales service is shocking, bordering on incompetent. DO NOT GO TO THIS DEALERSHIP.

I called in at North Shore BMW, Chatswood to find out more information on the diesel engines in the X3 and X5. To make sure a got the facts I asked for the Sales Manager. My experience with Charles Barron exceeded my expectations. Charles went to great length to ensure that the information he provided was accurate. I now know that the diesel engine in the X3 is EV6 compliant and EV5 compliant in the case of the X5. Having been in sales and marketing for most of my life I am very aware of attitudes in sales situations. I have no hesitation in giving Charles Barron a 5 star rating.