My vehicle was in AG basic service yesterday from 10 am to 1 pm at Canterbury BMW.
After I returned home, found someone input F word to my navigation screen. Also, my black box line took off.

Bought an X1, demo, 36 km, 2 months old. Were told it included Advantage package under our corporate as an incentive to buy!
This wasn't included in our contract, and we did not realise. They said they would amend it and gave us the included free service twice, but never amended it.
Very rude when spoke to BMW Australia.
Recommend against this and despite planning to buy a second vehicle, will never go to them again.
Rude and not accepting their failure!

Crick's have been putting the wrong oil in all cars on the coast. This starts the ageing process, make crick's millions, crick's warranty - Charter boat "What' charter boat Sunshine coast owners of lemon cars are struggling to defend their consumer rights to end nightmares.

We bought a BMW from Andy Chew at Westcoast BMW with the contract explicitly stating that they would replace "Rear Brakes" authorised by Will Kopera. As soon as we picked up the vehicle, we then subsequently noticed the brakes had not been done the next day. Westcoast BMW now refuses to carry out the repairs as per the contract agreed in writing.

Very disappointing to get such dodgy treatment from an authorised BMW dealership.

Joseph Oliveri (Service advisor) & Russell (Workshop supervisor) both have been looking after my previous and current BMW cars and given me the best and helpful advise everytime I sent my car for service or repairs. I feel like a value customer. Highly recommended BMW dealership.

The initial communication was less than satisfactory but the Sales Manager Tim reacted quickly once he was looking after my case. He was able to clear the confusion and is trying to work out a solution. Will update again if all goes as promised.

Bad service got moneys don’t care brought many cars in our time this is no service at all never ring back still waiting for that call. Will never go there again and ask them for anything very dissatisfied.

I took my car in for service a few weeks ago and the service was fantastic.
One small item that I asked for was missed which wasn’t a major issue, but I was given a call to take the car back and it would be taken care of.
Andy and Amy were very helpful and even though it was only a small issue that took about 10mins to sort out, It was done with great professionalism .
Thankyou again for all your assistance .

I have picked my new from Canterbury BMW
The sales experience I encountered was excellent. James Choi made the whole journey a seamless experience.
His customer service standard was beyond our expectations . At one stage of the journey he even bought to car over to our home at night as we were not able to get there. Thank you Canterbury BMW

Just visit this store because of the recent BMW airbag recall. Get there the first time on Saturday, was told there is no corresponding model and they need to order one on Monday after wait there for two hours. Then have to get there again on Monday, receive the car on Tuesday because I cannot wait there for a weekday. Then I found the front passenger door cannot be opened any more, I called the store twice and they said they will call back but that never happen. Really horrible experience ever.

Have always heard BMW Fortitude Valley had one of the worse customer service. They proved all those people right. The way people talk to you there and the whole customer service experience was horrendous. Would not ever recommend anyone going there.

Never dealt with a bigger bunch of harassing cowboys at Trivett Parramatta. Abusive threatening phone calls from the Head Used Car Floor Sales Manager, if I did not turn up to finalise car today he would pull the car apart. Lodged my complaint with the team and I am still waiting for the Head Management of this department to call to this day. Do not buy a vehicle from these cowboys who belittle and threaten women as they feel they have the power of you. Shame on you! You know who your are. And as for the Head Manager who still has not called, what's your problem, scared of strong women standing up for themselves, guess you must be.

Extremely genuine terrible experiences @canterburybmw. Would be a Zero if possible

Delivered a misbuilt X5 with numerous issues. Many service related issues experienced. Very poor form and unprofessional conduct and various points. Recommend you stay well clear! Change of ownership from family run dealership to stock exchange listed owned entity has taken away that personal genuine connection.

Because they don't like a negative genuine posts, they decide to ban me from Social Media to make their stats look good. Don't trust this dealership. Worst ever!

If you think you paid enough for your M-Car and should be able to tailor it to your own preferences, forget it! BMW knows best so will not provide any service in relation to your vehicle settings. I have taken my M4 back to Trivett, Parramatta twice for services and both times were completely disappointing. I Will not be returning. I am going to have my vehicle serviced at an alternative location where I can actually get what I pay for. There are plenty around and they are considerably less expensive than the ridiculous prices charged buy the dealers.

I have being harassed by car dealer at Trivett Classic BMW Parramatta who use my contact details making false enquiries on carsales.com. His name is
[Personal Details Removed] He seem to me get really angry when I had rejected his offer. He has texted and called me many times. And right after last call from him, I have recieved dozens of calls, texts and emails about cars I did not make an enquiry. I assume he uses my details to troll me. This is not acceptable behavior and the incident has being reported to carsales.com. I believe that BMW needs to take review their sales person conduct policies.