Bow Wow Meow Pet Insurance Questions & Answers (page 3 of 8)

Hi Dan, premiums generally increase with the age of the pet (the older the pet the higher the risk of illness occurring). However, size of the increase may vary depending on the age, breed and increased cost of vet care (vet inflation).

Hi Linda, in order to get the 6 month cruciate ligament waiting period waived, we would require your vet to sign off on the cruciate ligament form. This form can be found here: https://bowwowinsurance.com.au/forms-brochures. The premiums are risk rated which means, it depends on the breed, age, postcode and a few other variables. Sometimes premium will remain the same and other times they will increase (depending on the age pf pet).

Hi Stuart, we do not have dental cover on our policies. We only have limited cover for annual teeth cleaning through our routine care cover. We are looking at including a dental cover option down the track, however, I am not sure when this will occur and how much premiums will increase due to the added cover.

Thank you for your enquiry into Bow Wow Meow pet insurance, we will require clinical notes for any vaccinations, health check and desexing, along with adoption paperwork/proof of ownership upon your first Accident or illness claim. The veterinarians notes can be printed off for you by the vet, or sent to us directly from the vet. Once we have these notes on file they will remain on record and you will not need to supply these historical records again.

Hi Jay, my apologies for the delay in answering this. I seemed to have skipped your question somehow. Yes, since it is difficult to provide a full vet history for adopted pets, all you really need is the adoption papers. If you can provide any other history as mentioned above, that is great. You will need to provide this information once you claim.

Hi Karen, we only require the vet history once. Following receipt of vet history, we would not require it again. You definitely have up to 90 days to claim and we often provide more grace than 90 days? Please e-mail [email protected] with your policy number and I would be happy to investigate. Many thanks

Hi Gem64, I am not quiet sure what you mean as you are unable to include cover for any pre-existing conditions. However, you can apply to have a pre-existing condition waived if you can prove that there have been no signs of that condition for the last 18 months whilst being insured by us.

Hi Gem64, a pre-existing condition related to intoxication - is if your pet requires on-going care as a result of the intoxicity or if after treatment he/she develops a condition which has been directly related to the intoxicity. I hope this answers your question.

Hi Tara, I am sorry to hear this.
Please e-mail your policy number to [email protected] and I will ensure that our resolutions team looks at it ASAP.
Many thanks.

Hi Vicki, we do cover Rescue Dogs. If you claim, our underwriters ask for vet history.
However, if you provide a certificate of adoption, they will not require history prior to the adoption certificate.

Hi Sharon, a pre-existing condition is a condition that existed in your pet prior to obtaining a policy or a condition that occurs during the 30 day waiting period (excluding Accident related items). If this is the case, it will be excluded from cover. However, if you have a policy with us for 18 months and you can prove that there are no signs of the condition for that period, you can apply to get the pre-existing condition waived.

Hi Janet, you would be entitled to receive a 10% discount on multiple pets. In other words, a 10% discount for every subsequent pet after your first one. This is 10% off premiums for the life of the policy for nine out of the 10 pets if you decided to ensure all of them.

Hi Monique, this is a great question.
The answer to this is yes...as long as you list your friend on the policy.
You can do this online when purchasing a policy or on the phone.
All the best

Hi Carolyn, it is not covered under our Accident Only Policy. However, a pet swallowing a cane toad falls under toxicity and is coverable under the Illness Section of our policy (as long a there are no pre-existing condition or within the 30-day waiting period).

Hi Linda, in that case we will take the vet history from when it was available. This is not a hindrance to pet insurance cover.

Hi Dave, yes this would be covered by our Accident and Illness policies (Comprehensive and Major Medical) as long as it is not pre-existing (i.e. an existing condition occurring before a policy is in place).

Hi Heidju
Apologies for the delay in answering.
Regarding your question: Each case is assessed on its own merits, that specific condition (benign lump) would be deemed as a pre-existing condition under the policy.
As we define skin as a single organ and covers a wide range of conditions, it would be difficult for us to answer a hypothetical question.
If you are a policy holder, I would suggest submitting a pre-authorisation form for a definitive answer. Hope this makes sense.
Kind regards
Bow Wow Meow

Hi carol39, I am sorry you have experienced such delays. Please can you e-mail your policy number to [email protected] and I will get back to you ASAP. Many thanks

Hi Frankie8, it is a good thing you are considering insurance now while Frankie is a pup. This way you will be insured before any possible pre-existing conditions arise. Our insurance does not have any breed exclusions so we treat all brachycephalic breeds the same way as any other breed. Pet owners have given us very positive ratings and we pride ourselves on service and quick claim processing.

Hi HK66, thanks for sending in your question and sorry your German Shepherd has Hip Dysplasia. I suggest calling the Bow Wow Meow customer service line on 1800 668 502 to discuss. It would be easier this way. Thanks for your input "Disappointed".