The process was clearly explained and fair. The claim was quickly paid. Can’t ask for more than that.i would end this review now except they don’t accept less than thirty words. This is the only complaint I have with Bow Wow Meow.

I received the stated 80% refund quickly and without any problems.
The claim process was easy as well.
Definitely happy I took out cover with Bow Wow Meow, which had been recommended to me.

Over the years I have had a number of pets and tried a number of insurers. I can honestly say that Bow Wow Meow is hands down the best.
Very easy to claim - my vet does it for me!
Very easy to understand and very prompt. When I first joined BW Meow I had a few questions after my first claim and the staff member who answered my questions was very good - very professional.

We unfortunately had to make a few claims for our Pet Shiloh. However, Bow Wow Meow let insurance has an easy claims procedure which is fast, efficient and claims are settled in a timely fashion.

Lodged our first claim after an injury to our dog. Claim paid promptly and as per policy. We have only had the policy for 10 months but will be continuing.

After being with Bow Wow for nearly 2 years Im very happy with policy and Bow Wow to date. All claims have paid up to amounts indicated in my policy. Would recommend Bow Wow to any pet owner.

I've 5 pedigree large breed dogs insured with Bow Wow Meow. I've been with them for several years and recommend them to new puppy owners and other pet owners. Their claim process is usually quick, unless they need to investigate a new claim and research pet's health history. That can take a little longer, but they keep you informed of progress and work toward a quick resolution. I am a happy client!

Decided to ensure our tabby with Bow Wow after reading good reviews and chose the peace of mind plan.
We recently had to make our first claim due to our cat getting an ear infection. Our claim was initially declined due to showing clinical signs of a pre-exisiting condition but after The claim was reviewed they approved. I was very pleased with the way they handled my objection to the declined claim. They contacted me straight away and had it resolved within a day. I believe you don’t realise how good a company is until there is a problem and they have the opportunity to correct. I will certainly stay with Bow Wow insurance and use for a future furr babies.

Claimed a few times for my cat and now once recently with my dog. My claims have been processed quite quickly each time and always got back what my policy said I would.

I had looked around and chosen Bow Wow as it seemed like the best plan for my dog. Some people told me it was a waste, and to just save the money however I didn't want to have to come to make a decision about cost or my dog's health. I felt relieved when heard she needed to have major surgery, covering the vet bill was made a lot easier.

Don't pay 80% increase fees (as remove GST first) increased premium annually over 50% year on year. Also treat all vet visits as different issues even when returning on a different day for the same condition.

Good value for peace of mind accident cover. Resolved claim in an efficient manner, very simple process to follow and received claim funds promptly. Insured with Bow Wow for over 11 years now.

Have been with for a long time (8+ years) however, get random price hikes- One just went up over $20 per month. Now in excess of $70 per month for one cat. Little value. Think we have done one claim where we got $500 back for a paralysis tick.
Process to cancel is horrendous. After a third call 1 weekend (not open), one 8:40 (went through it all.. but then the other team they wanted to put me through to doesn't start till after 9) 3rd call someone to organise the cancellation _ then had an extremely length process waiting on "hold" to speak to someone - this just played a "disclosure tape". Super inefficient process.

I have just had my insurance claim turned down . No reason given other than the fact that my patella injury is not covered. Yet nowhere in the paper work is this disclosed.
This is a really expensive mistake for me - I just beg other people to please please not use this insurer! I have just paid $3500 out on vet care to not even have a properly worded letter sent on why the issue was refused.
I am currently now involved in having to take legal advice and contact the insurance ombudsman about this firm.

Great for the first year, but then without warning the monthly cost goes up $30. When I spoke to someone they said it would continue to increase every 12 months. Lol - I’ve gone elsewhere to insure my pup.

I chose Bowwow Meow because they seemed to have few complaints for non-payment of claims, and I haven't been disappointed.
Our dog was extremely enough to get cancer at a fairly young age and soon after we started the insurance policy, but insurer came through. Due to her cancer treatments, we've made a lot of claims. With one or two exceptions, claiming was easy, and claims were paid fairly promptly. Because of the policy, we were able to give her the treatment that she deserved, when we would've otherwise struggled.
On one occasion, a large claim took longer than average; I called their customer service team and it was resolved soon after. I plan to insure with them again.