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Physical store, Online storeService was great. Everything was done quickly by our serviceman.
Steve was punctual with time and provided excellent service. He was able to explain the situation and provide a solution quickly. We are very happy with the serviceman and Camtec.
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Darron SPerth, WA
Very happy
Once Camtec got the work order.
Malcolm attended on time and quickly repaired the washing machine.
The one issue I had was with Product care.
Who were slow to approve the repair.
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B.BMetropolitan Adelaide, SA
Service Technician
Steve the camtec technician came out to service my washing machine he rang before coming and was on time. Steve was polite and explained what he was doing good service
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Great Technician Service
We had Steve, a Samsung/Camtec Texhnician, come and service our washing machine, he kept me informed with a text and phone call prior to attending, then was very fast and efficient in his work, very nice and explained everything.......he also was the same tech that fixed our fridge a few months earlier, Steve’s service is amazing!!!!!!!!
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I want ever use this company again.
They were very un helpfull. Buy one part and on installing it, tell me I need another part. Price going up. Machine still not working.
1 comment
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Excellent service
Steve from Adelaide camtec service was awesome very informative and polite defiantly want this guy fixing your machines thank you
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leoPerth, WA
- 3 reviews
- 4 likes
Aircon still not fixed - gave up
Was forced to use camtec Perth as Samsung warranty job.
Simple enough problem, on cold, spits and drips water out of indoor unit. The guys did show up but didn’t fixed it. Called back out, put tape inside (as if that was going to help)
Called Samsung still not fixed. Can’t get anyone else as they under contract. Asked camtec for information on what was done/ checked so I can get some one else but wouldn’t give it to me as it’s Samsung’s property! yeah like in my house but still theirs . Called Samsung got them to Email camtech with permis...Read more
2 comments
Tim W.Camtec
Leo, happy to help an look into but need more info, please email [email protected], Att Air Con Support with your name, contact info and address please.
Noticed you responded within two hours of my review. If only you gave that much care and attention to all your customers at the time we wouldn’t be here. Or god forbid giving 5 stars.
Would you like ... Read more
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DeeAdelaide
Samsung washer repaired!
Steve from Adelaide camtec service was very helpful and fixed the Samsung washing machine saved me from having to buy a new one absolutely fantastic! Thank you very much!!
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Gem MKinross
- Camtec
- Verified customer
Horrific Service - Do not use!
Received horrific service from this company, whilst employed to fix our washing machine. Please stay away.
1. Was asked for a credit card to guarantee the booking. Was told it would not be charged. Believed this to be similar to what a hotel would normally do, so provided the details. I have since learnt this is not standard practice.
2. When serviceman attended, I explained that I would transfer money upon invoice receipt.
3. No invoice was received, and money was taken from Credit Card without my approval on the day of the callout. An invoic...Read more
2 comments
Tim W.Camtec
Thanks for the feedback as we take every response very seriously. There may have been some misunderstanding regarding your repair but we attended in good faith and inspected the unit finding the drain... Read more
pump housing had snapped and the pump was loose hanging by the hose causing the unit to leak. You did not pay the technician on the day so your card was charged as was explained to you at the time of the booking. We did not take any payment until after the technician attended as promised. At your approval, the pump was ordered and we re-attended to replace it. On re attending, we found there had been a production update on the wiring and a new wiring harness was also required. At this point, you cancelled any further repairs and your deposit was refunded in full. The technician did advise the drain pump was not refitted due to the broken mounts and risk to property from leaking if the unit was used. He believed he explained this to you on the day and that you understood.UPDATE: Still no refund. Their reply below is grossly incorrect:
1. Phone recordings prove that they indeed did say the credit card would NOT be charged. At no point did we receive a phone call from C... Read more
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MelonyEttrick
Samsung fridge ice maker issue
Steve (from Adelaide job no 309827) had a bit of a drive out to our farm. Arrived when he said he would, friendly and professional technician who was informative and did a great job. He is a credit to your company. He checked everything over given our distance out of Adelaide as there have been a few known issues with this fridge (ice maker) Thank you Steve!
1 comment
Tim W.Camtec
Hi Melony, We are glad we could make it out to you! We will pass this onto Steve and let him know.
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AngePerth, WA
- 4 reviews
- 1 like
The worst company I have ever dealt with
Seven visits, four new parts and we still have a fridge that does not work!!! We have lived without a fridge for over a month and Camtech will still not report back to Warranty that they can't fix our fridge so we can get a replacement. On top of that the way I have been treated and spoken by the technicians in my own house has left me in tears. What an absolute disgrace to leave a family of four with a pregnant woman living without a fridge for a month!
1 comment
Tim W.Camtec
Sorry to read this Ange, please make contact with us so we can look into and find out what has gone wrong and see if we can find a resolution. You can email [email protected] with your details or job number. Thanks
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lainey007
- 13 reviews
- 5 likes
Excellent prompt service
I had an issue with my oven under warranty and I called Camtec Canning Vale to come out to see if needed any repair the technician Sam was prompt, he arrived when they said he would, friendly and courteous. He seemed to be very knowledgeable, took time to explain the issues and fixed it on the spot. Very happy with the service. I have no hesitation in recommending Camtec.
1 comment
Tim W.Camtec
Hi Lainey,
We are so happy to have been able to help you out with your service! We will be sure to pass this onto Sam on your behalf.
... Read more
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TimAdelaide
Replaced a known Samsung Fridge problem - quick and efficient!
Steve from Camtec (Adelaide) was professional and did a great job replacing the part of the Samsung fridge which was all iced-up - apparently it is a known problem. All done in under an hour.
1 comment
Tim W.Camtec
Hi Tim,
Thanks for the great feedback as we always try to ensure a quality service! We will pass this onto Steve as well.
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- Camtec
- Verified customer
Solar Panels
May we congratulate your company and in particular Sam for an outstanding job on our property, the effort and experience that took time to rewired and aligned our Solar Panels to current specification. great job well done.
Will call again for anything else we may need.
1 comment
Tim W.Camtec
Hi George,
Thanks so much for the positive feedback! We will pass this onto Sam, and are happy to help if you need anything else in the future.
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Tim BAdelaide
Fantastic Service
Just had Steve from Adelaide come out to fix our Samsung front loader washing machine. Was working fine for years, but suddenly stopped.
Steve got it up and running in 20 minutes, no problem! Fantastic service with a smile!
Thanks Steve!
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fantastic service
Just had Ryan here from Camtech Adelaide to take a look at our Samsung Wall Split.
the unit has been awesome for nearly 5 years then just stopped.
Ryan was professional and personable... he replaced a few parts on the outside unit and Bingo!!!! We're back in business. Couldn't be happier. Thanks Ryan, excellent result.
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Fabulous service
Fantastic service from the Adelaide office at Keswick! Service tech came the very next day. Work was done with no fuss. Very friendly efficient service. Great Work!
1 comment
Tim W.Camtec
Thank you so much for the great feedback! Glad we were able to help you out!
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Washing Machine error
Steve was amazing. Very friendly, great customer service, professional & very prompt with his work. Explained the problem, very efficient & experienced technician. Thank you, very happy customer. Will recommend to family & friends.
1 comment
Tim W.Camtec
Hi Sam,
Thanks for the positive feedback, we will definitely pass this onto Steve!
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LiaSouthern and Hills, SA
- 2 reviews
Friendly great service!
Had somebody come out to Adelaide Hills today to fix my washing machine. He called me half an hour before his arrival and was friendly and professional! Thankyou!
1 comment
Tim W.Camtec
Hi Lia, Glad we were able to help with your washing machine and thanks for the positive feedback!
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Great work
I had Steve from camtec come out today he was prompt on his arrival, friendly and courteous. He seemed to be very knowledgeable, took time to explain the problem and fixed it on the spot. Very happy with the service.
1 comment
Tim W.Camtec
Hi Beau,
Thanks for the great feedback, we will definitely let Steve know! Come back anytime if you need help with anything else.
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Tim W.Camtec
Hi, would like to help and try to get a resolution for you, please email [email protected] with your contact details and job number.