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HollySouth East Queensland, QLD
Terrible communication and doesn’t pay
Did a job for them over 6 weeks ago and have not been paid $150 . [name removed] is now ignoring messages and calls . I’m sure this company isn’t doing well and that’s what they deserve!
The only people who have rated this place are fake contacts, I hope this business goes bankrupt and they are all charged with fraud . Looks like a complete waste of time and money from previous reviews . Don't waste your time !
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Zero O.
- 2 reviews
Bad guys rip off their employees
Did work for this company for a month as a van contractor, the hiring manager promised good pay rates if you come over to us, the recruitment process was real easy, they check over your van and put their decals on and book you in to get a in cab radio fitted. Throughout the entire month with Capitol transport i had zero help, had to constantly fight with work over the cb, had a problem where the address was invalid for a delivery of electronic equipment worth thousands of dollars and informed me they will follow up, never did so now i was stuck...Read more
with this equipment on board for almost 2 days. The recruiting manager told me in the first interview if you have problems on the job to give him a call, tried several times but failed to answer my calls. In the end i had to drop off items to the office and let them sort it out as you are literally on your own with this company. When pay time arrives beware, I worked almost 6 days a week and should have received at LEAST $3000 for the month, only got bit over 1/3. Could not even make a repayment on the loan i borrowed for this venture. DO YOURSELF a favor and stick to Centrelink, at least you know what you are guaranteed and not have the stress and financial trouble working for this useless company. Already filed a complaint against them, if more people did the same perhaps it will bring justice for those who wasted their time,effort and financial investment with this company and either change their business model (doubtful) or close them down for malpractice.Similar opinion? Write a review on ieatwords.com.au!
Ross N.Perth, WA
Absolutely not professional
Always late, bad service and loads of over charging. They offer a great deal to get you in. Than, when you receive the first invoice, the surprises come. They break the deal made before without consultation you.
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nikki c.Greater Melbourne (Outer), VIC
- 3 reviews
Worst Same Day Service Courier Company
I dont know how this company is still operating! We offer same day service to our customer but due to this courier company its not being met! I am totally disgusted in the way they run this service and their customer support is useless!
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Great Service
We have been dealing with Capital Transport for more than 10 years now.
My account Manager, Justin Cross is a fantastic guy, always going above and beyond to ensure the service is of the highest possible quality.
The drivers are punctual, efficient and very easy to deal with, which is exactly what is required
Looking forward to many more years of working together!!!
Andy McMannis
Aust. Plastic Profiles
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COURIER PICK UPS
Account manager Justin Cross
Justin is very helpful and always willing to sort out any queries / issues that may arise. Pops in or calls to make appointment to see me and check everything is going well.
Most jobs picked up in a timely manner, a few take longer to be allocated but are delivered on time.
Bob Haslam Engineering
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Mac Steer
- 5 reviews
How are you even still in business?
Had one of the worst experiences with a courier to date with this lot.
They were late, driver and their customer service did not seem to know what was going on when I questioned them.
During the unload, was told by the driver that his office tells the drivers to not help unload trucks.
Load of absolute rubbish.
Will boycott due to the poor customer experience.
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Willie NelsonSydney, NSW
- 2 reviews
- 4 likes
Unreliable, Disorganised, Shameless Lying
This organisation is a service provider far far from a professional level. We booked a pick-up at 10am on next business day with MO. We carefully asked MO to have the documents ready before their driver goes there. MO asked us to email the documents. Lie1: We called their customer service at 10am next day. We were told the truck was on its way by checking their GPS. The ETA was about 2hrs. "There are 2 deliveries, and we will be the first one before the Homebush." Lie2: We called their customer service at 12:00am, We were told the truck was ...Read more
still not there yet. The ETA was 1.5hrs. Lie3: We called 2:00pm again. We were told the truck would be there soon. The ETA was 1.5hrs. Lie4: TTS called and asked for the documents that we already emailed to MO. So, we had to emailed it again at 2:48pm. Lie5: At 3:27pm, MM told us the document was incorrect. So we quickly emailed it again and called their customer service. We were told the truck already left and was at homebush by checking their GPS at 3:47pm. So, our goods wasn't picked up. But MM insisted the truck was still there at 3:47pm when we emailed the documents by checking the GPS. The miss delivery was caused by WSI closing for the day. 2 different stories. They must have multiple GPS to make it easier for their lies. By reading these 5 lies, everyone can tell how they run their business for the day. It took them the whole day to arrive PADSTOW at close to 4:00pm by keeping telling the lies. ONE more important issue with CAPITAL, they will charge you for handing over the document to their driver (when the original document is not required). Is it that hard in current digital world? Is this their internal management matter? Customers simply call to book a service. What does it have anything to do with the customers? This miss delivery damaged our business for a big time. No matter what excuses, in a very normal day without any nature disaster, how hard to deliver the goods for a few kilometers distance? CAPITAL can make the nightmare become true. Do not risk your business with CAPITAL. It is not a suggestion. Go ask around. It is a conclusion. It looks like they have a "system", but actually there is none. The unreliability is from their DNA.Similar opinion? Write a review on ieatwords.com.au!
LOD PROMOTIONS WAREHOUSEVictoria
captital transport/ comet divison
Excellent service, constant updates provided so i know know where my parcels are.
tracking system excellent, can send my customer real time information.
Far better than starcktrack's sameday courier service. Capital have been very reliable.
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RitaaSydney
- 3 reviews
- 3 likes
Unreliable, overcharges
Beware of capital transport they give you a price and charge you triple - worst experience ever you would much rather go to Civic Transport or Jet Couriers. They have charged me $60.00 for waiting, how appalling.
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lost baggage perth airport
Baggage delayed by Emirates so did not arrive at Perth airport when my flight did. Was informed my baggage would arrive the next day at around 9.oo pm. On following up on this information I spoke to an extremely rude gentleman from Melbourne who said my baggage could arrive at 1.00 am on Tuesday morning at my house. When it was pointed out to the gentleman that it was early in the morning he was unconcerned and said I would have to stay awake. Not a way to run a business I believe and to think someone should stay awake until after midnight is unbelievable. I was also told to contact Emirates as they only followed instructions. One cannot believe this lack of customer service. Tracking information and ability appears to be unavailable.
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SamGreater Melbourne (Outer), VIC
Highly appreciated with to Mr Kevin Duong
Kevin is such great person I met in Melbourne. He helps me a lot with good points, guide me, teach me how to balance between Truck and Van to insure I will go through to right direction. 100% support you Mr Kevin Duong . Wish you all the best . Sam thanks
2 comments
Today I have met another great experience with Kevin. As waiting for finance approval new Van, I was asked Mr, Kevin Duong to extend more days to start as courier job due to new Van need to get more m... Read more
echanical check, interior cleaning and more polish on dirty part. He did approved on my requested. He is such great helpful person and very reasonable attitude person. You did another great thing to me again Kevin. Also thanks to Mr Ryan who rang me up this morning to remind me the job need to be started if I am ready. In last, I am so proudly met great person since I have been in Melbourne. Sam big thanks.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Andrew MVictoria
Lying and Overcharging
Probably the worst experience I've ever had with a transport company. Not only did they send the wrong vehicle for the pick up they also charged me $130 over the quoted price after the pushy rep convinced me to give them a shot. I'm going to stick with Jet Couriers.
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Trucker JonesSouth East Queensland, QLD
Avoid employment with this company at all costs
*works full time (including weekends) for a month with Capital Transport
*gets paid for what appears to be not even a weeks worth **Minus Capital Transport deductions for misc expenses
*constantly fighting for work on in cab radio, more than >10 drivers at a time can flood the channel asking for next jobs and here you are trying to get a word in
*Management and radio operator are useless, had >$10k of electronic equipment on board, trying to deliver to a non existent address (yes this is true) only to contact them and get the silent treatment, ...Read more
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Disgusting, negligent, sleazy and disrespectful
Capital Transport’s drivers parked a large truck across the entrance to the car park of the building across from me, making it impossible for residents to exit. One of my neighbours and her children were trapped for some time while your drivers had abandoned their truck to visit a nearby building. She was honking her horn for at least five minutes.
When the drivers finally returned to the truck, they leered at a young lady walking through the complex as they passed her. Absolutely disgusting!
Once they reached the truck, they were whoopin...Read more
g and laughing, making fun of the poor lady in her car waiting to exit her driveway. This behaviour is negligent, disrespectful and absolutely unacceptable and this business should not be supported.Similar opinion? Write a review on ieatwords.com.au!
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KathygordonMelbourne
Patient and Polite!
I had a package delivered by Capital Transport and they were great! When the driver called me to say he would be 10 minuets, I wasn't home, however the driver stayed and waited for me to get back home and was extremely patient and polite. Such a great service! Thankyou Capital Transport!
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Avoid working for them
This company doesn’t pay its drivers.That is why they never keep a driver more than 3 weeks.3 weeks is when they 1st get paid.Then the run for their lives.This company will run out of suckers to work for them sooner or later
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Always over charge
When book a job show $89 plus fuel. Got bill cost $190. happen many times. Driver try make longer pick up time. He walk away for 30 min then charge over time.
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JasonSydney
Overcharging for poor service, shoddy equipment and unsafe practices
These guys turned up with leaking trucks and broken equipment that couldn't do the job we booked them for then charged us a ridiculous amount. We will never again use Capital Transport
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ManagerBrisbane
Sales Harassment
Our company has been harassed by different members of the sales team. Multiple calls and a visit when we have told them we are not interested and to stop calling. We will never use this company due to their rudeness and lack of respect.
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Questions & Answers
Huggy Bear Sasked
why do they split the pays in half?
No answers
Bizzyasked
Are they good to work for in Western Australia?
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Sam
As starting first job with Capital Transport as joining team with a friendly and fantastic person (Mr Kevin Duong ). I would recommended to anyone whose would looking for transport delivery activity t... Read more
hat Capital-Transport would be prior-consideration to deal with and especially best person ever is Mr Kevin Duong ( Victory Fleet Manager) who is nice, friendly and supportive. Much thanks to Kevin .