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Carlisle Homes

Carlisle Homes Questions & Answers (page 4 of 19)

4.7 from 3,922 reviews

379 questions from our users

Vari

Variasked

When will Easy living build in Geelong again?

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Vari,

At this stage, we are not looking at extending our Easy Living build zone to Geelong.

Kind regards,



Carlisle Management

AndyJ

AndyJasked

When and how we will get the 250 dollars voucher ?

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi AndyJ,

Please contact your Client Liaison Executive who will be able to assist you further.



Kind regards,

Carlisle Management

mikaela

mikaelaasked

What is the average build time for your 'Cottesloe 36' please?
Build start time will be October this year?

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Mikaela,

Thank you for your question.

The Cottesloe 36 Trange house type will have 252 build days listed your HIA contract.

If you require any further information in regards to this, we suggest you speak to your Client Liaison Executive directly.

Kind regards,
Carlisle Management

studguy08

studguy08asked

Hi! We are in the process of signing with Carlisle EasyLiving range. We liked the Peninsula 33 house plan but there is only one minor change we would like to request and that is placing the island bench to the centre (separating it from the sink) by doing this will create an access. Is this possible? I knew someone who managed to add shower area in the powder room which is a structural changed.

2 answers
P Juneja
P Juneja

Hi! In regards to your bench top request as per my info they don’t to any changes to there wet area...basically they don’t touch there plumbing. Also as per my info you can extend the size of the bench top but I am not sure if they move it to centre. Best option to contact your sales rep and clarify with them. Best of luck for you new house.

Carlisle Homes
Carlisle M.Carlisle Homes

Hi studguy08,

The best way to determine if this is an option for your home design is to speak directly with your Sales Consultant or Sales Support who will be able to assist you further.

Kind regards,

Carlisle Management

Joshua

Joshuaasked

Hi,
Does Carlisle waterproof the entire house or just the wet areas? Also is it range (affinity, t-range, etc.) specific or regardless of it?

Thanks.

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Joshua,

Thank you for your question.

Carlisle Homes will provide waterproofing to all wet areas as per the Australian Standards.

Kind Regards,
Carlisle Management

Ashika

Ashikaasked

Hi, we are planning to knock down and rebuild, love your designs so went to see the display homes in Keysborough, forwarded my titled and all details for a quote but was very disappointed to hear that the site manager refused to build at our location, can this be reviewed and reconsidered?

2 answers
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Ash Bentleigh East,

Thank you for your question. Our Building Manager is responsible for reviewing each new proposed knock down re-build site and determining if the location is suitable for a Carlisle build.
In some instances if the site is located on a main road with no standing zones, bus zones, school crossings etc it may be rejected.

Should you wish to obtain any further information as to why your location was deemed to not be suitable we would encourage you to again contact our Keysborough Sales Consultant.

Regards,
Carlisle Management

Ashika
Ashika

Hi,

We are located on a main road but there are no zone restrictions, bus zone or school crossings in front of our house, the only reason as per following response from your Keysborough office was that the road is busy!!:-
------------------------------------------------------------------------------------------------------------------------------
Hi Guys,

Ive forwarded the address to our construction manager for him to say yay or nay to.

Mackie road can be quite busy and he is pretty strict on this as to whether we take a site on or not….

Ill let you know asap,

Cheers,
[Name Removed]

[Name Removed]

Summer

Summerasked

Hi I am building Berkley 27, I want to know exact model of ducted heating unit (standard), as I am considering to add cooling to same system after handover. Thanks

2 answers
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Summer,

Thank you for your question. We can confirm that the Berkley 27 comes standard with a Brivis CC320XA heater.
If you would like to add on cooling to your home post -handover we would encourage you to raise your requirements with Brivis pre-build. You may need to upgrade your heating unit in anticipation for the add on cooling down the track.

If you require any additional assistance please do not hesitate to contact our office.

Regards,
Carlisle Management

[Deleted]

Summer
Summer

Thanks for getting back quickly. If we forget about cooling, could we have up to 11 ceiling ducted points with this standard unit (without upgrading it)? If not could you please let us know what is the max. number of points we can have and what is the next immediate upgrade option (model) available to achieve 11 points?

sri

sriasked

hi I would like to know about the site costs. I got the quote with fixed site costs. Carlisle gave me site costs less compared to other builders. one of my friend is building with carlisle, and he got some hard time with carlisle. even though he got a fixed site costs, he was asked more once the work started. I am about to sign my tender and a bit worried about the site costs. Are the fixed site costs are really fixed ???

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Sri,

Thank you for your question.

We can provide you with peace of mind that all of the items set out in your fixed price package are fixed. You will not be charged any additional cost should these items vary in price.
If you have any confusion regarding your package we would encourage you to directly contact your Client Liaison Executive.

Kind Regards,
Carlisle Management

Vari

Variasked

2 of the designs that we really like in the t-range both have kids toilet upstairs with no window (colorado grand and bellmont). My daughter is terrified of closed spaces which means she would have to use the toilet with door open everytime. It looks like a simple change to us - (in colorado grand - move wir to other side and move toilet back and put window) ( in bellmont switch the shower and toilet plus wall and have window on toilet) ... this may seem small buts its actually going end up having us go to another builder as carlisle doesnt change wet areas. We really like the plans, is there anything that can be done?

3 answers
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Vari,

Thank you for your question.
In reference to the Colorado Grand floorplan we would be happy to accommodate an adjustment where the toilet is relocated to the external wall similar to the Colorado 34.
This would result in a double door sliding robe to Bedroom 3 wall.

Unfortunately due to plumbing restrictions the Bellmont cannot be adjusted in a similar way.

We would recommend you speak with a member of our Sales Team to discuss this option mentioned above.

Regards,
Carlisle Management

Vari
Vari

Thank you and out of interest, how about the illawarra 36?

Vari
Vari

Could you let me know if the same can be done for Illawarra 36?

Anil

Anilasked

Hi, we are currently building our first home Cromwell 29 and we like display Cromwell 33 in high groove, but we don’t know that there is cupboards in room 3 and 4 instead of walk-in- robe as shown in display Cromwell 33. Now everything is finalised, somehow we didn’t notice as in our mind that there is walk in robe. Now we want mirrors sliding door instead of normal cupboards because we don’t like that. Now they ask us to charge $500 for changing. I m ready to pay for mirror doors cost and reframing but I m not happy with $500 that they charge . It’s not happy with that.
Can you please do something with that?
Thanks

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Anil,

Thank you for your question.

We would encourage you to raise this query directly with your Client Liaison Executive to investigate further.

Kind regards,
Carlisle Management

Jacob

Jacobasked

Hi Carlisle Team,

I'm interested to know if you could add a bath in the master ensuite of Illawara Grand 36 and approximately how much will the cost be for this option? Thank you.

Kind regards,
Jacob

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Jacob,

Thank you for your question.

We would encourage you to raise this query with a member of our sales team and they will be able to go over what options are available to the Grand 36.

Please contact our team directly at [email protected] and one of our Sales Consultants will be in contact with you.

Kind Regards,
Carlisle Management

Kan Guru

Kan Guruasked

Hi, Sales highlighted a feature on a facade and I was interested. They printed everything for me and I paid the deposit. In the deposit receipt too, they mentioned the facade name. But next week they said that facade is not available and no facades with similar feature available for me. I'm looking for a better resolution for this issue as it is very disappointing to have this kind of issues even from sales stage. Any help? Thanks.

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Kan Guru,

Thank you for your question.

Sometimes we do make façade changes due to product improvements for our customers.

We would suggest you contact your Sales Consultant directly. Your Sales Consultant will be able to look into your initial deposit date and go over your façade selection with you.

Kind Regards,
Carlisle Management

Ally

Allyasked

Hi! Just wondering if anyone knows the standard carlisle garage height from ground to garage door top - what’s the highest car I can fit in is?
Thanks!

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Ally,

Thank you for your question.
As standard, our garage openings are either 2150mmH or 2253mmH (depending on house and façade chosen).
For some house types further increases are permitted.
We would encourage you to raise your requirement with either your Sales Consultant or Client Liaison Executive so they can provide advice specific to your project.

Regards,
Carlisle Management

Ray.p

Ray.pasked

Hi Carlisle,

Is Plumbing blockages covered in new home warranty?

Thanks

Ray

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Ray.p,

Thank you for your question.

The warranty applicable to plumbing blockages is dependent on how long you have had possession of the property and what has caused the blockage. If you could please contact us directly to discuss we would be happy to work through any issues you may be experiencing and provide appropriate advice.

As you may be aware, prior to settlement we place cameras through our plumbing to ensure they are free of blockages.

Regards,
Carlisle Management

Preet

Preetasked

I am building a house with Carlisle, I pretty much like all the T range true display living inclusions except their kitchen appliance- that is a free standing upright cooker and oven from Technika. The appliance I would like to have are expensive as I got a quote from my CLE. I would like to know if there is any option if I will choose not to have any cooktop and oven from carlisle and then install the appliances after handover by my own choice?

4 answers
AbL
AbL

Hi, I honestly don’t know if that’s an option! Carlisle have lots of combinations and a large range of appliances to choose from. Would be worth a visit to the showroom, or maybe ask your CLE if you can do it post handover

Sam
Sam

You can probably check with them as it is included in the base price. If they can deduct a few amount it is worth to buy from outside. But definitely you can buy from outside

Carlisle Homes
Carlisle M.Carlisle Homes

Hi Preet,

Thank you for your question.

We do not have an option to hand over your home without appliances installed. We can source and price most known brands so please let your Client Liaison Executive know of your preference and we should be able to accommodate the request. Alternatively, you can choose to remain with our standard Technika freestanding or in-built options and then swap them over to your preferred alternative after handover.

Regards,
Carlisle Management

LukeCollins

LukeCollinsasked

Hi is there an option to use termite treated pine frames or steel framing with carlisle homes? Your designs are great but would prefer to build with the above. Cheers

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi LukeCollins,

Thank you for your question.

We do termite protection Part A & B, which is a slab penetration and perimeter treatment system.
We do not use termite treated pine frames or steel framing.

If you would like further information please do not hesitate to contact a member of our sales team.

Regards,
Carlisle Management

S and L

S and Lasked

Hi,

I feel I'm not getting a good response from you client liaison.

I am about to sign my tender contract this June 4th 2018 but when I asked a breakdown, the CL refuse to give me a breakdown of the costing. I was just checking of some of the charges

I just wanted to know how much my budget would be for my additions but won't give me. Not sure why. Is it not allowed to ask any breakdown even before the contract tender is signed?

I think I have the right to ask a breakdown summary of the total costing as I am a customer.

Thanks.
Jun

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi S and L,

Thank you for your question.

We would really like to look into your concerns for you.

Could you please email our Customer Care team directly with your property details and contact number and we will be able to assist you further.

Please see below the email address:

[email protected]

We look forward to hearing from you.

Kind Regards,
Carlisle Management

S and L

S and Lasked

Hello,

I am about to build with Carlisle and will sign a contract next month, can I change my carpet to laminated floor boards? My wife is asthmatic person and having carpet throughout is an issue.

I don't see no reason why Carlisle wouldn't allow as some builders would allow like my friend who built her house with Burbank.

Can you help please?

Thanks
PB

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi S and L,

Thank you for your question.

Carlisle Homes only installs laminate flooring to the ground floor of our homes.

If you would like some more information please feel free to contact your Client Liaison Executive or visit our Spectra Showroom.

Our Showroom is open 8:30am to 4:30pm Monday to Thursday, 8:00am to 4:00pm Friday, 8:30am to 4:30pm Saturday and 10:00am to 4:00pm on Sundays.

Kind Regards,
Carlisle Management

CHANDER

CHANDERasked

Hi there i want to build a home double story with 4 bedroom 3 toilet 1 theatre how much the base price for this

2 answers
Carlisle Homes
Carlisle M.Carlisle Homes

Hi CHANDER,
Thank you for your question.
We would encourage you to visit our website to view the range of floor plans we have on offer and applicable base house pricing.
Alternatively, if you visit one of our display centres a member of our sales team will be able to go over the pricing and inclusions.

Regards,
Carlisle Management

Michael Lin
Michael Lin

SHERATON 48 current base price $412,900.
www.carlislehomes.com.au for Details

Jake

Jakeasked

Hello,

How/Where do I report warranty issues? I have both my garage doors having issue. The door going out is now very difficult to open/close. You have to push/pull them very hard just to close/open them. seems like the door and the frame now are not aligned. On my other door, it is very minor, the doorstop is not aligned with the door itself, most of the times, the door would open past the slot. From Carlisle Connect, I just found out I do not have a CLE anymore so we do not know to who to report these issues to.

Looking for answers.

Thanks.

Jake Reynes

2 answers
Steve B
Steve B

Hi Jake, I am certain if you contact Carlisle Homes Head office on 03 9560 1779, and ask for their warranty department, someone will be able to assist you.
You could try contacting your supervisor, he would be able to direct you as well. If you are outside of you 3 month inspection, you would have received an email from the warranty department at some stage.
best bet is to call Carlisle Homes 03 9560 1779 and ask for the warranty department.
Cheers

Carlisle Homes
Carlisle M.Carlisle Homes

Hi Jake,

The best way to have these items reviewed is to contact our Warranty team on 9560 1779. Our team will work through your queries and arrange inspections to be carried out where required.

We will also pass on your queries to our Warranty Team who will reach out to you directly also.

Kind regards,

Carlisle Management

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