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Zeny E.Perth, WA
- Verified customer
Collier Homes under new owners provide a more personalised service
I have built with Collier Homes twice: a triplex development when it was still owned by Homes Australia prior to 2016, and my existing residence under the new brand owner Dario Amara. My experience with Homes Australia was quite disappointing. Just reading some of the negative reviews, I can see the constructions finished prior to 2016.
When I was looking for a builder to design and build my new residence, I decided to try the NEW Collier Homes under the management of Dario. His approach is totally different from the previous owner. They...Read more
provide a very personalised service. For them, your home is not just a roof over your head - it is all about the resident as an individual. The team is great to work with. I would highly recommend Collier Homes.Similar opinion? Write a review on ieatwords.com.au!
Pam39Perth
- 5 reviews
- 1 like
- Verified customer
Good value house
Dealing with Gary, the consultant, makes the entire construction process smooth and easy. He is a very experienced sales consultant who knows exactly what investors want. He deals promptly with the council on issues and queries and also provide us with smart alternatives on requested changes raised by council. The entire project took merely 7 months which is very impressive!
1 comment
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- Verified customer
Another Victim Of Collier Homes
Finally Collier Homes got very active. Well not to serve me but to get the final payment. Repetitive phone calls and emails! I emailed them to confirm them all the works have been done. They confirmed me that it was and pushed me to complete the final pay within 7 days.
Hang on, WOW! Surprise time from COLLIER!!!
I checked the entire house as I got horrible experience with COLLIER through out the entire building process. The thing that I discover can not be even come in my wildest dream ever.
*** The insulation of the entire house was not done,***
*** Door handle came off when I closed the bathroom door.
*** Unevenly fixed cabinet.
*** Entire exposed nails on roof joints left & very poor workmanship.***
...Read more
1 comment
Collier H.Collier Homes
Dear Sir
Thank you for your review. Whilst we do not agree with all of your comments we appreciate the feedback and have taken relevant steps to resolve all issues. ... Read more
Management has been in contact with you on numerous occasions in person and on the phone, most recently meeting with you on site at your new home. You have thereafter expressed that you are now satisfied with the resolutions and have since happily taken possession of your home. Please feel free to revert to us if you have any issues in the future. Best wishes, Team CollierSimilar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Very Happy Collier Homes highly recommended
I recently moved into my new home built by Collier Homes. What I can I say? Like any house construction, there are always going to be things that come up. My only advice to any potential client of any building company is to keep an eye on your build from start to finish. We were onsite at least once a week. And don't sweat the small stuff. Any minor issues which were picked up, were resolved by Collier Homes. The handover process was smooth. The personal gestures like the hamper from the consultant plus another hamper from Collier certain...Read more
ly made the journey worthwhile. I have referred Collier onto my mates and colleagues. I absolutely love the granite benchtops, the chrome waste drains (not the cheap plastic white kind you get from other project builders) and LED downlights. The consultant was good to deal with, and was reasonable with my many many requests to alter the house plan and susbequent changes to costings. I found the prestart process very smooth, not painfully long as I had expected. Collier honoured the maintenance period of 6 months,...even down to the very last day. Very friendly, prompt and professional.1 comment
Collier H.Collier Homes
Dear Deb
Thank you for your review and taking the time to post it. ... Read more
We are happy to have provided a quality product and an enjoyable experience for you. We aim to do this for all of our clients. We hope you enjoy your new Collier home. Best wishes, Team CollierSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Never again
Frustrating to say the least. They couldn't get the plans right, bank had to ask three times for documents. They sent the wrong draw down schedule to the bank, ran out of face bricks, ran out of sand twice, brickies blame supervisor, supervisor says brickies didn't tell him the needed sand. Install door frame the wrong way, I had to tell brickies. Missed a power point in bedroom, plumbing installed but clips coming undone and hanging in ceiling, site supervisor doesn't communicate, sending out requests for payment when work isn't complete. Dela...Read more
y after delay, things are becoming a joke. Not to mention 2 water meters stolen as they failed to protect them! Site works started in July and only just got the tin on the roof! It taken 6 months to get this far! this is my 5th build and I've never had such poor customer service, delays and just a poor work ethic. I may get a finished house one day.1 comment
Well we still aren't in our house yet. They say another 3 weeks.
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Richard MohrKallaroo
- Verified customer
We have been Very Happy...... Until now !
We love our Home well designed for your large family, 5 Bedrooms, 2 Bathrooms, Alfresco, theater room etc. Unfortunately, we are now having some areas needing repair. We have sent a number of emails back and forth and Collier has sent maintenance company to investigate and attempt to fix. However, now it appears the problem is the worst case. (concerns water) We will keep you up to date with the outcome and update review
1 comment
Collier couldn't careless in the end.
Apparently it's ok for a shower to leak through the tiles into the walls.
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Jenny82Perth
- Verified customer
Can’t wait to move in !!!!!!
Thank you Collier Homes! Our slab went down in the last week of April and the brickwork is due to be completed in the next few days!!!!
We already had a house plan designed for our block of land so it was a case of finding the right builder. Collier Homes could provide the level of finish we wanted for a reasonable price so we went ahead with them. Their “Settler” display home has the fixtures and fittings that are included in the Collier Collection package so it was good to see what would actually be installed in our house.
Pre Start wa...Read more
s really fun however it was a lot of decisions in one day so we were glad we had done our homework! We didn’t realise at the time but our plans were being amended while we were in the Pre Start appointment. We had started the day with electrical and plan changes and then moved onto colour selections etc. At the end of the day our Pre Start lady had a new set of plans for us to check, correct and then take home with us. The admin process was fairly painless, there were a few delays caused by the plans needing to be reviewed by the engineers after the shire made us add an additional window to the front of our house that we didn’t really want but other than that it all went pretty smoothly. Overall we are really happy with the service Collier Homes has provided so far, fingers crossed the roof goes on before the rain starts!!!Similar opinion? Write a review on ieatwords.com.au!
JascoKingPerth
- Verified customer
Thanks for a nice home..
We were recommended by our friends who have built with Colliers.
We were impressed with the standard of finish on our friends home so we thought that we would give Collier a go.
We had some set ideas and Collier Homes was the only builder what was willing to cater to our custom design requirements and at a reasonable price.
The design consultant was fantastic and it was never to too much to ask for with our constant mind changing. Every time we wanted to make changes the design and costings was always done within days. We were working ...Read more
with 2 other builders at the time and both made us wait at least 2 week just to have changes made so having this speedy service and was just great. As we are not interior decor type people our pre-start administer was very helpful in suggesting color options etc.. She was also building her family home with Collier so that was comforting to know. Our Slab got laid just before Christmas and currently its locked up and the supervisor reckons we will get the keys in a month. Cant wait!!! Given some of the stuff you hear out there about massive delays in construction we are very happy with the construction process of our home.Similar opinion? Write a review on ieatwords.com.au!
lmarks34Mandurah
- Verified customer
Very Happy
I found Collier Homes to be excellent, I have built many homes including building as an owner builder a number of times, as this home was to be my last I wanted a very high specification and had specific ideas on what I wanted, fortunately I was not restricted to a standard Collier plan and was able to develop my ideas and product selection into the new home.
The workmanship is in my view very good, it has been 10 months now since I moved in and with the exception of one cracked tile and a door bolt that was replaced the rest of the home is ...Read more
perfect. While I found the Collier Collection specification very good, I did upgrade many items such as induction hotplate and painted gloss cabinet doors, two ovens, etc so I guess I have a higher than usual specification however I am just glad I had the option to do so. As this is my last home (well that's my intention) it is unlikely I will build again. I recommend to others to liaise closely with the builder particular in the administration stage, during the frequent updates provided on the progress it became apparent that the shire seem to have their own interpretation of the plans which seems to take more weeks than necessary before allowing the builder to built. Overall very happy, thank you Collier Homes.Similar opinion? Write a review on ieatwords.com.au!
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MochaPerth
- 11 reviews
- 12 likes
- Verified customer
Warning! Do not waste your money with Collier Homes!
Do not build with Collier Homes!!! If you have signed up with them, you should keep close attention to the progress of each stage! We had read the negative reviews before signing up however decided to go ahead as the Sales Person did such an excellent job and spent numerous months with us on our plan and requirements. However, as soon as the contract was signed, problems after problems!
• Site Supervisor does not provide timely updates and at times no response to messages.
• Pantry was of poor workmanship, not aligned, wrong sizing, and n...Read more
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ROKUWestern Australia
- 16 reviews
Avoid Like The Plague / Nightmare !
We decided to build with Collier after repeated assurances by salesman that Collier offered excellent standards, trades and materials. The decision was not taken lightly but the right boxes were ticked. The price was higher than we expected, even higher than the options we looked at, but we were going to get quality, you get what you pay for, right ? Pre start was confusing, the person didn't know more than we did, and in fact took several trips out of the meeting to confer with others at Collier as she was not 100% sure of what she was sellin...Read more
g, what we wanted. However all seemed good by the end of the meeting. Site works started slowly, Supervisor was not really good in the communication department, and work stopped and started and was not really what we expected. However once the pad was laid work progressed well until some faults were noted. These were advised to the Supervisor who said they would be corrected, but these were never done, and some overlooked as the build had gone past any rectification point. It appeared trades were allowed to come and go as they pleased, their work was not monitored or regulated for finish or quality, and some trades were outwardly not up to the task of what they were supposed to do. As the build progressed things got further out of hand and worse. The State Manager ( if you can call him that ), was contacted with the concerns we had, and most contacts were not even replied too. Offers were made for this " Manager " to either contact us or view the issue's for himself. No offers were taken up, no replies received regarding correction of the faults. By this stage we could not believe anything being said by the Supervisor, even the written words he supplied were not accepted by his employer and the trades did not have a good word to say about him either. The salesman we had, great character, great charm, however it worked out he was spineless and full of it, he would not get involved in the problems we had after he got the deal signed. He stepped back and quoted " he had done his job ". In short once the house was underway we had no control over the quality of the build and the salesman, the supervisor and the manager didn't give a care either ! In the end we ended up moving into our house ( I point out it's not considered a home ) months late, at our further expense. On a scale of 0- 100, i'd give this builder maybe 0% for quality, 0% for caring, 0% for communication skills, 0% for delivering the house they promised and for which we paid for, 0% for control of their sub contractors and maybe, just maybe 5% value for money. The 5% value for money is given as they have taught us a lesson, never trust a builder that issue's contracts in their favour only, that does not employee their own build staff and will not accept responsibility for the faults their trades deliver that the customer has to pay for. In short, would have liked an happy ending, however I think using this builder is more akin to a terrible nightmare that one cannot understand or feel until it's too late. Please bear in mind we were told this builder builds 200 - 300 houses a year, yet we don't see that many good reviews They get one star as this is the lowest default rating. They should get none ! I would rather have all my teeth pulled with no pain killers than use this builder ever again ! To be honest, did not like a single thing about the process, the experience, the build, the quality or the final product. An apology, or even some intent to put things right may have gone a long way, however this will never be forthcoming. Suggest anyone dealing with these people tape everything that is said and promised ! You may still not get what you pay for, but at least you'll have the satisfaction of knowing what sort of people your dealing with. Any repairs done not done correctly, wrong hardware supplied, super poor communication skills, lack of quality, lack of respect for the customer.Similar opinion? Write a review on ieatwords.com.au!
HitaishiPerth
Wrong choice!!!!
Beware Customer!!!
Don't ever go with this builder. They don't even know how to design a house-plan and they are into construction business!!! Unfortunately we had already signed the contract before knowing this glitch that cost us arm and a leg!!! Their design simply didn't comply with the council after the submission of the plans and builder confidently argued that it's not their mistake!!! We talked to the council directly and learnt that builder should have known how to calculate the driveway gradient calculation before submitting the plan...Read more
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BrettPerth
Biggest Mistake Ever
All wet area tiling was incorrect, most of the falls in the laundry, ensuite and bathroom fell the wrong way which meant we had water heading out our doors instead of going down the waste water drains like it should. Painting is patchy throughout the house. Water leaks in the cieling from plumbing work. Water coming through roof vents Insulalion in the roof was not installed correctly, Crack in ceiling. elctrical plugs all different heights, sliding doors not closing correctly, windows not square to window frame, sagging in ceiling, water damag...Read more
e to interior wall and cubourds from plumbing leak, poor clean up, Paving of the diveway has sunken and broken away, site supervisor never contacted us through out the build. Plaster work looks shocking when the sun comes up, air con vents are not square to anything. Render to the front of the house had different shades. Cabinet doors hung wrong, impractile cuboards which they wont fix and looking at the plan there is no information on how they should or souldn't be, in the dich washer recess i could put my hand into the double wall cavity, behind fridge recess the roof was open so you could see the insulation in the roof ( no ceiling, Collier however did come to rectify most of these issus, they tried to cut corners when fixing the falls in the wet area floors which they ended up doing correctly but it cost us as we were not in the country at this stage, they worked on the house on Friday, the house was robbed Friday night, boths cars and goods to the value of roughly $60 000 without the price of the Vehicles. No forced entry no finger prints no nothing. Site supervisor never contacted us about the different stages of the house, he had poor attitude everything seemed too hard for him, wouldn't listen. Ste supervisor continuously said things were done to standards but never bought the Australian Standards with him to prove this as requested throughout the build. We still have issues arrising and trying to get it sorted is very difficult with Collier. It is the biggest mistake of our lives builing with collier. If you elect to build with Collier get a third party inspector for the building process from start to finish i would hate for someone to go through what we have gone through. The layout of the house was what we wanted but should have taken their plan to another builder. everythingSimilar opinion? Write a review on ieatwords.com.au!
isabelleperth
Excellently built
Tony and I would like to say a big thank you to Collier Homes, the service, friendliness and the construction were all above average. The staff could not do enough to help us from start to finish. A big thank you to all they trades, also very approachable and helpful and happy to help with changes, the little things count the most.
We will always recommend Collier homes to anyone that wish to built a new home.
Our next house will be with Collier Homes.
Thank you again,
Regards
Tony and Isabelle
Friendliness and service
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Best builder by far!
We built with Collier which recently got completed in July 2013.
As we have built before with another builder which ended up being a nightmare so we certainly know what that's like.
We must express that the quality and workmanship of the build has been second to none. The tiling is has been done to full perfection. Paintwork, cabinets, plastering all has been done excellently.
We fine it very difficult to comprehend some of the negative reviews on this website as Collier always sorted out any problems we had.
Having built before we certainly can say that Collier is a company to does care about their customers and reputation. Every time we had a problem it was always rectified very quickly and efficiently.
...Read more
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TPPerth
Excellent!!!
We have been living in our new house for almost 2 months. WE LOVE IT and would like to share our good experience with Collier Home.
After we bought a land, my partner had designed his dream home . We went around to see the displayed homes and discussed with many consultants about our home plan. When we received the quotation and plan details from every builders, It was a hard decision for us as all the estimated costs and plan designed are not much difference among the builder. We spent lots of time to discussed and amended our plan design wi...Read more
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MsGartsperth
- 2 reviews
- 1 like
Collier homes the best by far !!
Hi all, just received the keys to our new home built by Collier Homes in Perth WA. After speaking to a few different builders we were given [Name removed] from Collier Homes as someone we should go and see. We are glad we did! he was very professional and very helpful with coming up with a one off design for us after seeing us the night before about our must haves and ideas . after a few tweaks it was full steam ahead. House was built in 6months, the supervisor [Name removed] was awesome to deal with -no job too big to sort out or any question...Read more
to hard to tell me the answer. The PCI Inspection of house was done by another company who were very impressed with the overall finish of our new house - one of the best they have seen in their words. We would definitely build with Colliers again and see Ian again to come up with our own design. Give them a call you will be glad you did! Simone Gartland Everything from the start from designing the house... to dealing with the supervisor during the buildSimilar opinion? Write a review on ieatwords.com.au!
Superb Personal Service from Collier Homes
We have just come to the end of stage 1 of our building process, we decided to build with Collier Homes after Vonda Pater their wonderful designer listened to exactly what we wanted in our new home and designed with us our perfect 'Custom design' like no other and came in on budget!! She gave us her vast knowledge of the industry and the belief that Collier Homes are the right builder for us. She designed our home quickly, and was always available to answer any questions and make changes. But it was her professionalism and knowledge of the industry that shone above all other Builders. We Cannot wait for the slab to go down and see our combined efforts as we look forward to seeing our new home built :)
Professionalism
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D_nireWA, 6105
- 15 reviews
- 10 likes
Collier Can? No way Collier Can't!
I wish I could give them zero stars! Avoid using Collier Homes at all costs. They are quite possibly the worst builder in Perth. We took handover of our house in 2007 and have had nothing but problems since. The only decent member of their staff was the sales person, but he works on commission so has to be good or no one would build with them. Once we signed on the dotted line it all went down hill. We had 4 building supervisors (2 of which never even made contact with us) during the 7 month building process and were told by a couple of tradies...Read more
that Collier has problems keeping supervisors. Building was really slow (but we built in the boom so that was to be expected), and they would not give us an estimated completion date until I rang the supervisor in tears asking for a date because we were renting and had to give 3 weeks notice on the rental and couldn't afford to pay a mortgage and rent. We had no gas for the first 2 weeks that we were in the house because they had ordered the wrong gas manifold for our gas meter. We are apparently in a low gas pressure area and because we have instantaneous hot water we needed a gas meter that cost an extra $700. Took them 2 weeks to get it installed and then about a week for it to be commissioned, then the plumber had to come back to connect all the appliances. We moved in in July, so the place was freezing cold with no heating and no hot water - not much fun with 2 small children. We had no door handles, no bathroom or toilet doors, half the light fittings were hanging out of the ceiling (they relocated a kitchen light and never came back to repair the hole that was left), no downpipes and no exterior painting. The brickpaving was delayed because the paver's wife had a baby. Within a few days of handover all our drains and sewerage systems backed up because they forgot to install an airlock in the pipes. At pre-start we had moved the location of the washing machine, by swapping the location with the laundry sink. The pre-start co-ordinator failed to also relocate the power point for the washing machine which was left above the laundry sink on the opposite side to the washing machine, meaning we needed to run the cord above the sink. They tried to blame this on us saying that we should have picked this up before we signed the plans at pre-start. After much arguing they sent a sparkie to install a new power point. None of our walls are square and the plaster at the base of the walls bulges out. Our hallway plastering is dreadful and really shows up badly when afternoon sun shines up the hallway. Last winter our sunken home theatre started to go mouldy because they had failed to waterproof the external wall. I assumed since they were at fault they would glady replace and/or repair our damaged furniture and carpet. I was wrong! They argued about it until I threatened to take them to court. Last night I discovered that there is a problem with the plumbing to the ensuite shower because the shower tiles are cracked and the wall in the room on the otherside has soft mushy plaster! I dread having to have another arguement just to get it fixed. There are so many other faults I could list but I fear collapsing the product review servers with the number of problems. Basically they use really poor quality fittings (taps, faucets, cupboard door hinges have all fallen apart) and charge a lot for them. Wish we had gone with a cheaper builder and paid for upgrades rather than going with a builder that included "quality" fittings. Collier Homes have tainted the building experience for us. I fear that when we come to sell our house we won't get what we want due to the poor quality we received from them.1 comment
Their GM is a arrogant person who is completely uninterested in customer satisfaction and is obviously only interested in money! I don't understand why people are still building with them when so many... Read more
people complain and give them bad reviews. Most of the time I was wishing that they wouldn't come and fix things so that I could take them to court! We are currently building with a different builder and the experience couldn't be further apart from the experience with Collier Homes. For a start they have admitted they made a mistake without us even noticing something was wrong! Collier Homes would have found a way of blaming us for anything that went wrong. Glad I'm not the only one they argue with. I was starting to think they just didn't like me!! Their problems are obviously part of the business culture and the attitude of "blame everyone else" comes from the topSimilar opinion? Write a review on ieatwords.com.au!
Wonderful Experience about our First Home Building Project
After bought a land, we created our dream home plan (custom plan). We gave the initial plan to four builders for the quotation and estimated costs. Eventully shortleasted two builders for direct comparision of cost vs specification vs value added services vs reviews. At the end we selected Colier Homes becasue of
- very good support from the building consultant at the initial stage of planning
- very good guidance to improve our custom plan. In fact Colier Homes was the only builder who added some good values to our custom plan
- very goo...Read more
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Questions & Answers
chanelle_sollyasked
Hey need some help has anyone had the garage ceiling raised to 31c?
2 answers
Had our one raised to28c and no issues with that side of things
Are you able to tell me how it was wordered on the contract? We had raised our ceilings to 31c including the tbars and on the contract it says "raise garage ceiling to 31c including tbars" but the tbar wasnt raised and kept at 25c
Rogerasked
This is exactly the same as what we are going through with them, was it Ian that sold the house originally to you? And did you get a house inspector as we have exactly the same issues.
3 answers
Roger, No it was not someone called Ian. When you say " house inspector ", what do you mean ? The problems don't go away either, from what I see it starts at the top down, and it appears there is no endeavour to even fix anything that is wrong.
No it wasn't Ian our problem was with the site supervisor [Name removed] he kept saying everything was to standard but when I investigated the Australian standards most issues didn't compy and other items he said were to Australian standards when I investigated turned out there was no standards but yes the building inspector helped he quoted all the standards but it was still a mission to try and get them to fix issues even the big boss at collier told me my roof frame complied after they fixed it as he was a carpenter but when I looked into that turned out I was right and the repair was done incorrectly but they only fixed that once I took photos and sent them that page of the Australian standards
Hey did any of use get ur ceiling raised to 31c?
bhaveshasked
I am buying 300 sqm land in Maylands. It's width is 18.6 and length is 14.14. I want to build a bright house with 3 bedrooms and 2 bathroom. Can you please send me some designs and indication of total cost and specifications.
Cheers,
Bhavesh
1 answer
Collier H.Collier Homes
Dear Bhavesh
Thank you for your query to Collier Homes. We specialize in one off designs to suit any sized block and any budget. For the best advice and service please contact our Executive In House Consultant Iain Ashcroft on 0417 972 904 or [email protected].
Kind regards
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Collier H.Collier Homes
Dear Pam39
Thank you for your review and taking the time to post it.... Read more
At Collier Homes we all try very hard to please all of our clients and endeavour to make the entire whole process as memorable and as stress free as possible. We hope you enjoy your new Collier home. Best wishes, Team Collier