They advertised the item which they don't have in stock and discontinued. I requested a refund of over $2000 and they don't know when it would be done.

Refund processed approx in 10 days, but had to e-mail and ring them multiple times.

I ordered [and paid instantly] for a monitor that showed "in stock". After waiting a week of nothing from them - I make a call. As it turns out, it wasn't in stock, and they needed to source from overseas, they expected it to be sent in a week. That week goes by, then a weekend, then I check the order status and it hadn't changed - 3 days after they said it would have been sent to them.
Another call, and I find out that it's been pushed back 2.5 weeks! Without telling me!

Reading these reviews, I wish I had known earlier - I'm currently trying for a refund. Hopefully I'm not too late.

Whatever you do NEVER EVER buy from these people. Sold me a faulty product, didn't refund until 7 MONTHS after I sent it back, and said they couldn't replace it. I had to THREATEN these people with legal action just to get my damn money back. This can't be legal!!!

Bought item online late last year and paid instantly.
They advertised a CPU cooler selling at $40 less than anywhere else, this was a great offer BUT the item pictured in the ad didn't match the title!? So i enquired about this and "they didn't know". Anyway i sensed something very odd and asked for my order to be cancelled.
Weeks passed and nothing, I had to lodge a complaint with PayPal to get my money back.
So from my initial purchase 29 Dec 2016 i just now received a "forced" refund 25 Jan 2016.
I just wonder what would have happened had i paid Direct Deposit.

I have placed an order on 25th of Nov, when i placed the order which showed in stock. However, six days has passed, they told me the product is on the way, but in the next few days they can ship my order. Currently, it is 6th of December, they still haven't ship my order and they one can give me the answer why taking so long.

I strongly DO NOT recommend this store. Terrible shopping experience.

Extremely rude guy behind the counter, really should not be near customers, I chose to pay via debit card so I didn't have to pay their credit card fees, he used the unkind word and slammed my card down on the counter after processing payment, they are cheap but there are cheaper places online.

Waited to 2 weeks for shipment with no status advice from CPL so then had to invest another 2 weeks to recover funds, you can only guess the string of emails and reminders, waiting days each time to get a response. Unbelivable. Constant excuses from CPL, so IMO there is a health warning doing business with this outfit, be warned, its stressful!

Bought a computer through CPL, it arrived late and without all specified items. If i had the chance again i would buy online through any of the competitors who stock the same items at similar prices. Their website is misleading and their staff are obnoxious. Ended up having to take my issue up with ACCC where after 9months I received a full refund for my computer.

Terrible service. And just bad overall. Trying to buy a graphics card while i was overseas through paypal and thought i was a fraud that just bad getting a refund and taking my business elsewhere.

Garbage service. If you need computer parts, try some of the other places like pccase gear. I ordered some basic stuff a week ago, and they were supposed to deliver it in a day or two. Never happened. I am constantly calling them to find out the status, and am given the run around.

Its been over a week and counting, since my order, I spent over $600 paid in full and still have not received the items. I had to initiate the contact for them to provide an update via phone and email. Excuses after excuses, one sales rep advised me it was in the process of being delivered, but found out the order was still in processing (after 1-2 business days), another rep advised me via email it will be sent tomorrow with a tracking no..No email. I'm amazed how a business like this is still running if this is how they treat their customers. I highly recommend shopping online or in person at another computer store.

Bought a laptop online $1600 only to find out the following week they don't have any in stock and can't get any more. Why the hell advertise it and take my money. Don't waste your time with this pathetic excuse for a company.

Update: Asked these guys to refund my money on a Monday. My account says order complete but still no money in my account on Thursday. I ring up to find out that they have yet to refund me and it has been totally overlooked. So after more than 1 week they are still holding onto my money. One of the worst companies I've ever dealt with.

I had issues with the the delivery (Fastway) though CPL service team escalated the issue and found a solution for me. Packaged arrived as purchased.