Late 2014 i was building a $7,500.00 Gaming machine. When I had waited on PCCaseGear for 3 weeks messing me around and telling me there was no stock of 980GTX's anywhere in Australia I tried CPL... They had 3 of them delivered to me within three days and I live in Perth which takes forevor for delivery. Honestly have nothing but praise to say about this company, however I am going off only one purchasing experience. I am about to order some RAM for a new server build from them today so lets see if they can keep up to the level of service I have come to expect from them. Similar situation. all other companies are telling me they are out of stock. Fingers crossed...

Was enquiring about an LG 34UM68-p Moniotr.. Emailed monday and called today with no answer/reply from either. Lost potential customer.

I've ordered from these guys lots of times and never had any issue with the service or items received.

Usually after extensive research into what I'm looking for I'll check the site and see if they have it in stock then just order and pay at the counter. If they're not busy they usually are happy to help with any questions i've had - the only exception being when there was a line of 12 people waiting to pick up stuff.

Can't comment on their online ordering process as i've never tried.

Would have given 5 stars but they never have any bloody bags at the West Melbourne store!!

Wish I had found this site before I purchased from cplonline. I brought a motherboard from them, couldn't get it to work all indications it was DOA. Applied for an authorisation to return it under warranty to them, cost me $18.25. Allegedly they have had two technicians look at the board and it works, now to get it returned to me they want me to pay an additional $28.75. Told them this isn't acceptable, they refused to send it to me so I have now escalated this issue to consumer affairs.

If you want to waste your money then use this company, if you want to save your money find another place to purchase your product from.

I wish I saw these reviews before I places the order with them. I paid for my order on 25/07 today is 02/08 and yet it's not shipped. I email the sales to cancel the order and I will see how it goes. Will need to delay the pc build!!

I wish I had seen these reviews before I placed my order. Ordered and paid for a hard drive and stick of RAM 5 weeks ago; still waiting... The online order department only 'communicates' via email, not phone. They haven't answered an email from me in the last 3 weeks. Far from going out of business they seem to be opening a new store in Preston! Suppose it serves me right for cheating on Scorptec...

They do not answer phone calls, they don't reply to any emails. They take hundreds of dollars in deposits (which they avoid refunding) and do not deliver the goods (I waited over a month before cancelling and buying from another supplier)...

I will never shop here again.

brought all the components for new pc when everything arrived they had sent me ram the wrong ram that was incompatible with the motherboard sent that back only to find out they where sold out of the ram i had ordered so i had to cough up the cash for different ram that only took around 2 months to have that sent back to me only to have the wrong ram again sent to me but at least it was compatible only to build it and find out the mother board is dead its now been 7 months with more emails and calls then i care to count. since then i have installed the blu ray drive in my current pc only to find out its got a temperamental sata port i'm not even going to bother sending that back just going to cut my losses.

Terrible service. Long wait times. This company shouldnt be around. I wont buy from here again. The staff seem uninterested in helping or improving customer service

I tried to return a screen for terrible light bleeding. (light pouring out edges in a dark room which hurts your eyes)

They moved it from where we were at the returns desk and placed it in the brightest spot possible, Where you cant see light bleed and then said "look its ok!" When I explained they were being deceptive and I was aware they got very rude and angry. They refused to test for light bleed in even a dimly lit area, Which is how you test for it.

Pathetic service. Archaic system of buying a product. Have to wait needlessly while they go about looking bored and uninterested. You pay, wait and wait and then someone comes a long time later to give your product. What kind of system is this?

They advertise a range of 1Tb WD Passport external drives which are not in stock and they have no intention of reordering.
I ordered and paid for 10 they claimed the bank transfer took 5 days my bank said 1 day??? Then a further 2 days later refused to send me the colour I ordered and have promised to send a mixture of odd colours ( blue and ruby ).
I can still place an order and pay for the same stock item on their website which they admit they cannot supply.
The worst online buying experience ever, something should be done to stop this sort of behaviour.

OMG.
IF, you can order the part, and they get it in on time, and it works as expected - thats the best the service will ever get. And why would you want more you may ask?
You will not experience good service when you get to collect the product.
You can expect to wait for someone to bother to serve you.
You can expect attitude.
You can expect no help whatsoever.
Do not pay up front. Basic common sense right? Getting a refund will be impossible.
Well, if ANYTHING doesn't go to plan, "service" is not in their vocabulary. Period.
3rd product from them, and I vow to never go back again.

By comparison, Scorptec, a little more expensive, marginally, but the difference in fantastic customer service is miles and miles apart.