Renz was great in customer service and helped me in providing the service promptly and efficiently. First time caller to Covau and my issues were sorted in one phone call. Keep up the good work!

Richelle was amazing thankyou !!!
Very professional and efficient. I was very impressed with the service. Would def recommend to anyone. She was helpful and very efficient in delivering the service

Excellent experience each time when contact customer service at CovaU. When talking with CS team, person on the other side sounds warm and nice. Been with this company for couple of years, very happy with the service and offer that provided. Lyndon is a down-to-earth person. Nice to chat with. Thank you for your follow-up.

Maria the customer representative was very efficient and thorough. Business in Sydney CBD is going through an extremely hard time due to the travel ban and we needed a second extension for the payment. She fulfilled our request straight away. Good service.

Maria help us sort out an account problem quickly and very efficiently. She was very patient and courteous. I am very happy with CovaU for our electricity and gas and the discount is a real bonus when the budget is tight!

She is absolutely fantastic, i had a very good experience with covau.& Richele. I have my gas and power connection with Covau Energy

Thank you
help me quickly resolve my problem and work out a solution

Rang covau yesterday in regards to a refund.Spoke to Renz.He organized it for me in no time at all.He was very helpful.I have been with covau for a few years now and never had a problem.

Thank you for Mari.
You are very helpful and patient.

I have some problems about bill.
But everything was solved thanks to the quick response of the customer assistance.

Really appreciate and thank you.

happy to note that ADRIAN was able to resolve all my queries with just the one call. I called to: 1) enquire why I have 2 bills due to be paid in one month (Feb 2020); and 2) why I am not seeing any reference to my solar rebate. These questions were all answered efficiently. Thanks so much, Adrian.

Name: Richele Reference No: 2462117
She is absolutely fantastic, i had a very good experience with covau.& Richele. I have my gas and power connection with Covau Energy

Thank you
Nagarjuna reddy

I had an issue with my account so I jumped on to livechat and within no time at all Renz was able to help me quickly resolve my problem and work out a solution to resolve them problem. Thank you again for your help.

Had a problem with receiving first bill through email, received message for overdue payment.
Made a enquire went well, issue has been resolved.
Thanks Renz It was very good service from you today! Cheers

Thank you Sylbil for the follow up and clear messages. Transition was very smooth and worry free.
Comparing with other electricity transitions I had, this was by far the best.

The customer service rep Maria is very helpful and patient. I had question on my latest gas bill, she helped me to check and clear my concern. Thank you Maria for the great help. Really appreciate.

I want to say thank you to RENZ” reference number “2447064, who assisted me today.
Renz helped set up direct debits on both gas & electricity accounts as well as merging both accounts to my online login.
The customer service provided by Renz was friendly, efficient and most professional. I would rate it as 10 out of 10 and would definitely recommend CovaU to friends and family!!!
Thank you Renz!

I didn't receive my invoice and asked a lot of questions, but I responded very kindly
Thank you so much
I was sorry that I didn't speak English well so when I called you later
Thank you again

Hi Jason first of all happy birthday to you today. God bless you and have a lovely day. Thanks for ringing letting me know about my meter. Thanks for helping me appreciate everything you done for me

I called and my query was resolved so very quickly this time by Maria Cruz. She was very sweet and kind. Hopefully the next covau rep will be just as kind!

There was an outstanding payment for my previous invoice as well as my gas and electricity account was not linked online. Maria managed to fix the issue and link my accounts within like 5mins. I hate dealing with online accounts. She told me to logout and login again. I logged in and both accounts was already linked. I was so impressed by her efficiency and customer service!

Change of Business Name on account and organising details in relation to my installation of solar panels and solar battery to one property, including an order for a smart meter.