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Best <3 will Travel with again
Couldn't have even imagined better service. EXCELLENT and the HOLIDAYwas pure BLISS! I had no idea whether the Cruise on Ovation of The Seas to Tasmania would be any good, I was really reluctant but Cruise About really know their stuff, and to be honest > We are going to do that same Cruise AGAIN!
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NatMelbourne
Madie Dunton - Golden Grove,SA - goes above and beyond! Exceptional service!
Cruise about have been a pleasure to deal with and so easy! Always our go to company for travel! We were highly recommended to use them and have also recommended them to many people too!
Latest trip was on Royal Caribbean - Explorer of the seas for 3 night sampler cruise from Sydney. 5 girls in their mid 30's - we had a fantastic time! Could not fault the cabin accommodation (and we only paid for a standard cabin). Food was wonderful and varied options. Food wait staff phenomenal as well as cabin steward.
Only downfall is minimal bar staff - ...Read more
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ian HarleyPerth
- 2 reviews
- 6 likes
- Verified customer
They have totally ruined our holiday
The Lies they tell you then when you get your booking it is different, Do Not Trust Them.
They forgot to tell us flights have been altered until its too late. Never again . Be Warned.
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Everything was so simple - Cruise About just made it happen
Just a phone call to book - could not expect more - the food on Carnival Spirit was good and meeting special dietary requirements is no problem - accommodation and amenities excellent
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CelticGirlSouth East Queensland, QLD
- 2 reviews
Excellent service and friendly staff
Personalized booking of cruise. Great RCL loyalty program. Lovely Diamond club and amenities on RCL Voyager of the Seas. Wonderful friendly and helpful staff. All round perfect cruise and we cruise often ( over 40 cruises) on various cruise lines
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UnimpressedBrisbane
Cruesabout Indoorpilly bad experience
I booked a cruise 4/12/18 paid in full 6/12/17
Extremely UNHAPPY with service cruiseabout indooroopilly,
I expected service without needing to chase up travel agents. Miss R the girl who served me promised to get back to me about $150 credit the cruise company gave me, she never get back to me. I was waiting, waiting till the last week (2/2/18) for cruise documents before i sail out (10/2/18). She lied to me she said sent me many email. Except for first email, i never get any other email from cruiseabout. if she did sent and never hear from...Read more
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Excellent
Booking process was easy and simple
Exceeded expectations
Great ship and crew, comfortable beds and cabin staff were excellent and friendly. Could not fault.
Great food and variety and plenty of it
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A breeze to plan and book our cruise
Booking was a breeze, we got what we were promised, the ship was awesome and the dining on board was in the main excellent. I will book another cruise on this ship again.
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Paul JSydney
Norwegian Jewel
The on-line booking process was a bit fiddly but generally efficient. The cruise was a 16 night cruise out of Sydney, around NZ and returning to Sydney. The ship itself is OK, functional but a bit dated. The window of our oceanview room was very dirty and stayed that way for the entire cruise. The service was patchy at times. Someone has complained that American passengers received more attention. This is probably correct. Alcohol was extremely expensive, the most I have ever paid on 9 x cruises on various lines. Also the automatic grat...Read more
uities were the most expensive. Also the ship information suggested we may wish to further tip drink waiters and our cabin steward. We didn't. The food was very good and plentiful and we liked the open dining. The entertainment was also of a good standard. However shipboard activities were quite mundane and not well organised. I doubt we will cruise with this line again.Similar opinion? Write a review on ieatwords.com.au!
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Tones ..ParkvilleMelbourne
- 2 reviews
FREE STYLE CRUISING >>>>Not the Best!...6/10
CRUISE ABOUT...I can never fault them always available to help you to plan you r trip..(THANKYOU Jamie)...No problems with the service...As for " Norwegian Jewel"...Mmmm!..Need to to be more approachable to Australian/NZ Passengers..More attention shown to Americans!!..Why?
Cabin Service EXCELLENT,,,Food VERY GOOD...Ship AVERAGE....I guess FREE STYLE DINING is not for us though...
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Thank you, for sending me away stress free ❣️
The booking process was quick and easy. The actual cruise was just as I expected.. fab. Both my room and the ships amenities were great value. I loved the upgraded dining options and thought it all worked really well to suit everyone.
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Perfect holiday to spend with friends and family
The travel agent met all our requests.The cabins she got for us was perfect close to the elevators which is necessary for us.The service provided by the cabin steward was great as was all services in the bars and restaurants.Food was very good as were the specialty restaurants except Silk Road (very poor).Entertainment in the evening was excellent.
1 comment
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MargaretCanberra
- 4 reviews
Zero Customer Service
I contacted [name removed] at the Belconnen, ACT Cruiseabout store on Saturday afternoon. I asked her if she could give me a quote on a specific Hurtigruten Cruise. I told her the ship, the departure date and the code of the cabin I was requesting. I explained to her that I had a quote from another Travel Agent but I was not happy to proceed with them.
She informed me that as Hurtigruten was closed for the weekend she would need to contact them on Monday morning. She undertook to send me a quote on Monday morning and then to ring me later in...Read more
the day to discuss it. By approximately 1pm on Monday when I had not heard from her, I rang and asked to speak to her. I was informed that she was on the phone and would ring me when she got off the phone. After more than an hour she rang and said she needed to clarify some information. One of the questions she wanted to know was which cruise was it, asking about 2 different length cruises. To say I was gobsmacked was an understatement. I had given her the name of the ship and the departure date, and there was only one cruise that it could have been (neither of the number of days she gave me were correct). Anyway, I gave her the information she needed. She told me she would ring Hurtigruten and get back to me in an hour. It is now more than 24 hrs later and still no call back. Needless to say I do not want to deal with an agent who cannot even get a quote. I was not asking for any information I knew exactly what cruise I wanted to book. All she had to do was ring Hurtigruten and ask them for a quote.3 comments
andrew_morosCruise About
Hi there Margaret,
Sorry to see your post and that you have had this experience. ... Read more
Please feel free to email [email protected] and I would be happy to address these concerns. Kind regards, Rosie.As requested by Rosie I emailed Cruiseabout even though I was at a loss to understand why they couldn’t address the concerns directly from the review. I had certainly given them sufficient information... Read more
to do this. I received a response to the email I sent apologising for the lack of service I received, saying that they would escalate the concerns to the respective leaders at Belconnen Cruiseabout and that as a gesture of goodwill they would give me a $200 Cruiseabout voucher. They said all I needed to do to receive the voucher was to let them know whether I wanted to receive it via email or mail. I responded asking them to email it to me.First of all my apologies for not updating this sooner.
In April I received a call from Sally (General Manager of Travel Associates) who had just found out about my complaint.... Read more
She was very apologetic for the service I received and I am sure she genuinely meant this. I believe that she is really trying to ensure all staff in the organisation understand customer service. I appreciated her call and apology and whilst I probably won’t ever book through Cruiseabout, I will certainly consider booking with a Travel Associates store in the future.Similar opinion? Write a review on ieatwords.com.au!
Service above expectation.
The booking process was extremely easy with good follow-up at the last minute by my Agent. Everything exceeded my expectations and I found the accommodation and amenities on-board first-class. The dining on Holland America's Noordam was superb.
1 comment
andrew_morosCruise About
Hi there Sally,
Sounds like you had an amazing time which is great to hear!... Read more
Please do not hesitate to email [email protected] if you would like me to pass on feedback to your agent. Kind regards, Rosie.Similar opinion? Write a review on ieatwords.com.au!
Perfect
Satisfied with the booking process and matched my expectations.I am satisfied with my cabin. my experienced with dining in the cascade dining 10/10 And the specialty Izumi staff Rommel Payumo deserved 10/10
1 comment
andrew_morosCruise About
Hi there Gloria,
So great to hear you had a fantastic time. ... Read more
Please do not hesitate to email [email protected] if you would like me to pass on feedback to your agent. Kind regards, Rosie.Similar opinion? Write a review on ieatwords.com.au!
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fantastic pacific explorer
1;smooth as silk
2;always had good results from cruiseabout, many thanks to peta pasco and sarah Hewitt
3.yes, great bed! and amenities fine- suitable
4.extremely professenal top service, fine wines and foods to die for
2 comments
andrew_morosCruise About
Hi there Boof,
Sounds like you have had an amazing cruise! ... Read more
I will pass your thanks on to Peta and Sarah. Kind regards, Rosie.the best part was eating very large crayfish and crab and washing it down with champagne, while sitting on champagne beach taking in the views--you cant beat that!!!!
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Always meet our needs
Always book through Hayley at Williamstown, who is so professional in her job, she
is always excellent at matching our needs. We were more than satisfied with all aspects
onboard. The dining was great & Dining Room Manager looked after us so well each night.
1 comment
andrew_morosCruise About
Hi there Tich,
This is fantastic feedback, thanks so much for taking the time to provide it. ... Read more
I will be sure to pass this on to Hayley and her leaders for extra recognition. Happy Cruising! Rosie.Similar opinion? Write a review on ieatwords.com.au!
TedSydney
New Guinea
I cannot fault the service and the product. Would recommend this trip to anyone (New Guinea). Especially if you have a sense of adventure and history. Alison is exceptional in her role.
1 comment
andrew_morosCruise About
Hi Ted,
Thanks for the fantastic feedback! Sounds like you had an incredible trip! ... Read more
We look forward to working with you again in the future. Kind regards, Rosie.Similar opinion? Write a review on ieatwords.com.au!
Outstanding service
The service provided by our travel consultant Jess Taylor exceeded our expectations. Jess was very friendly and helpful, following up on our queries promptly and getting back to us within hours. I will definitely recommend her services to friends who may be considering booking a cruise.
1 comment
andrew_morosCruise About
Hi there Margi,
Thanks for taking the time to provide this fantastic feedback.... Read more
It sounds like Jess is an incredible agent and I will be sure to pass this on to her and her leaders. I know she would appreciate the referrals and be very excited to book your friends on their dream trips! Happy Cruising! Rosie.Similar opinion? Write a review on ieatwords.com.au!
Friendly reliable service.
We have booked many Cruises through Shane Morris at Cruise About Chevron Island because he provides a reliable warm and friendly service. Our friends are now booking through Shane and experiencing great service.
1 comment
andrew_morosCruise About
Hi there Allan,
Thanks for taking the time to let us know how great Shane is. He sounds like an incredible agent. ... Read more
I will be sure to pass this feedback on to Shane and his leaders for extra recognition. Happy Cruising! Rosie.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Isabelasked
Does Cruiseabout charge a fee for booking a flight?
1 answer
Not that I am aware of. We have recently had 2 cruises bookied with them and the flights were inclusive in their final price. If they do charge a fee I'm okay with that as there prices are good. Very happy with Emma (the girl we dealt with). cheers.. Anna
Francesasked
Is there a good gym on the cruise boat?
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andrew_morosCruise About
Hi there Bob,
Sounds like you had an amazing cruise! ... Read more
Please feel free to email [email protected] if you would like me to pass on specific feedback. We look forward to working with you again soon. Kind regards, Rosie.