We've had an Opticomm connection through DCSI for 2 months now on their 100/40 plan. Connection went really smoothly, we were online within a few hours of Opticomm setting up their box.

Speeds have been high and consistent. Downloads have never dropped below 93 (often 95-98) and uploads have never dropped below 35 (often 36 to 39). Ping is always low, I get between 4-7ms on wireless (haven't tested wired).

Support was fantastic through the signup process. We only had 1 issue in the beginning which was solved within minutes of ringing up. Really nice to be able to chat to a competent Aussie on the phone.

Can certainly recommend.

The connnection does dropout at times. We have had hardware problems as we could not connect via Wi-fi and only one Ethernet port was functional. We had to send back the modem to NetComm as we are under warranty. But DCSI sent me a modem to cover for our needs until we got a new one from NetComm. Paul has been very helpful. We desperately needed internet as we are working from home and their help was very timely.

Moved from 50/20 600GB $105 Internode Fibre plan to 100/40 unlimited $90 DCSI Fibre plan. Product sign-up was easy. Service was commissioned under 2hrs from 1st invoice payment which was impressive. Speeds as expected. No complaints so far.

Ordering was simple and fast.
The customer representative was attentive and helpful in setting up my own personal router within the same day service. Could not ask more other than great service by DCSI

We switched to DCSI from another provider when I moved house (which was a pretty awful mobile data plan that dropped out and slowed down a LOT). When I had some issues getting it connected (I had never used Opticomm before) their customer service person talked me through it with patience and clarity. I have been really happy with the reliability and speeds I'm getting with their Opticomm service. Our family are very heavy data users due to streaming and online gaming, and we've never had any issues with buffering or dropouts.

Switched to DCSI from another company who were causing me issues. So far so good with DCSI, great speeds all day and great customer service when ordering!
Keep up the good work!

My internet has been almost faultless during the 8 or so months I've been with this company. Great speeds even during peak hours. All issues have been addressed promptly by customer service. They are also one of the cheapest providers out there!

Moved across to DCSI today due to previous provider providing poor service (hindered by overseas people who could barely understand me and yes they acknowledged their call centres were overseas).

Firstly, DCSI has centres in Australia, so that's a win for me. So far service has been great. All questions answered clearly at time of sign up over phone. The website is well layed out, with lots of useful information that would involve a phone call to other companies such as the router login information and even the status of the internet connection at the box. Speeds so far have been as advertised, have yet to test it at peak time so will report back if any issues.

So far so good, keep it up DSCI.

opticomm connection so simple call and order.
Guy explained answers to all my questions.
signed up month to month no contract.
Net speed fastest ive had.
so far so good :) Happy

I have been with DCSI since September 2018. To start with, sign up process was straightforward and their plans were well defined. Activation was on time for the selected date. Planned downtimes were well managed with email communications. Over the last 13 months, I have not experienced prolonged outages. I'm on 100/40 speed tier and peak time speeds have been pretty decent.

Connected on the Opticomm network as they were offering a better price point than my current provider. I've worked in the telecommunications industry for 6 years and have never had a sign up phone call as quick and as seamless as it was with DCSI. I submitted a sales query online and received a phone call in 24 hours. The phone call from start to finish was 9 minutes and 16 seconds and all key points were touched on (usage, availability, peak period performance etc.). The sales person Leigh was fantastic and as they use a ticket system that links open tickets to your accounts it's easy to follow and get updates from the DCSI team. I was online within 3 business days and communication was clear and concise the whole way.

Great easy set up only to a day to get up and running and top speed i have Fiber opit with opticomm and get 92mps all day love it.
Also their support is great as well very happy with it highly recommend.

I have been with them for 1.5 months. So far it has been stable and speed tests never went lower than 90mbps for my 100/40 connection. Overall better than the Exetel connection I had before despite being $10 cheaper.

I called on Monday, got connected on Wednesday, modem arrived on Friday. Called on Saturday for help on setting up the modem. Everything was smooth and most importantly their staff is so helpful. I got the $60/month 1TB one and have no issues with connection / speed / reliability. I will recommend DCSI to anyone with Opticomm connection.

Contacted them online and they call me next day to confirm about my order and inform me that in 3 days, I will get connected and after 3 days got email to confirm the connection and everything is history. Excellent and fast service. Value for money too if you know your monthly usage as they don't have unlimited usage

Pay $60 p/m for a 50/20 FTTP 1,000 GB download and its always connected with max speed even at peak usage times. Local Australian support that can actually help you rather than pass the buck. Don't waste your time and money with any other ISP.

Writing this review after experiencing great service when i had issues with my data usage.

In terms of reliability we have never had a disconnection. Unfortunately on the 100/40 plan at 6pm weekdays it does sometimes slow down to 40/20 but i hear its the same with all ISP's in this estate.

This month i went over our limit so upgraded plans, it took effect immediately. Unfortunately i then accidentally went over that limit. I contacted DCSI and they happily upgraded my plan a second time. From opening to resolving the ticket took 3 minutes.

When i moved house i didnt want to leave Telstra but now i dont think i would go back. The cost is so much better for the same reliability and great customer service.