Dick Smith
- dicksmith.com.au
- ✓ Verified company
2,152 reviews · Statistics
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As of May 2016, Dick Smith has been acquired by Kogan.
Reviews
Absolutely ridiculous
3 out out of 4 laptops delivered
Yet I got an email stating all 4 were delivered.
Lucky I have security cameras that show only 3 and a courier company that shows only 3 were available to pick up from your pick up location.
Right near Christmas oh yay I'm going to enjoy explaining to my kids why only 3 out of 4 could have a laptop and why Santa forgot them.
Do better you don't even have a contact number
as bad as Kogan because it is Kogan
I am happy with Dick Smith as long as I get the product I paid for because I have always found the quality matches the price, (same with Kogan). However when you have a problem such as no delivery or if you need to return a product, NOT A CHANCE!!! Dick Smith or Kogan, (as they are the same outfit) do not engage or allow you to engage in conversation requesting answers. They have no email address and no FB page and they simply have a complaint or a Q & A that just sends you round in circles. So I got most of my order but a pair of Guinness log
... Read moreo T-Shirts that were sold from shops by Pertemba did not arrive although tracking said they did. If I try to send a request for answer, it is not possible . You will waste your time writing all your information as they request but there is no send button just a button that takes you back to the start and that is the same with Kogan which is why I will never shop with them again UD065826135BE is my tracking number Guinness Mens Logo T-Shirt (Pack of 2) (Khaki/White) (XL) part of order number QUGD7EQ7 Dispatched on the 7th of November Last tracking note said it had past a checkpoint on 10th November
Beware of purchasing anything from Dick Smith online - Scam alert
Dick Smith signed me up for a Kogan First membership of $99.00 when I purchased two small items. Very sneaky and deceptive conduct. BUYER BEWARE. I will contact ACCC today and update scammed buyers so taht they can do the same thing.
Hi Andrea,
Thanks for your review and we appreciate your feedback.
... Read more We've received your private message and responded to you there. Please feel free to get in touch with us if you need further assistance and we'll do our best to help!
Quality and Service are terrible.
This company has a long way to go, absolute scam.
Poor quality, premium pricing.
If you require a refund you will only get credit that expires.
Their service department is the slowest on the market, but their pricing is almost double what you will find in other stores. I think this brand was built on integrity, but really lost it when it went online. Do not shop here.
Hi there,
Thanks for your review
... Read more We appreciate the time you've taken to leave us some feedback. We will be sure to note this down for future improvements. In the meantime, if you require any assistance in the future, please do not hesitate to get in touch with our help centre by submitting a query here: https://help.dicksmith.com.au/s/
Find out how Dick Smith compares to other Electronics & Computing Shops
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No Country deliveries
Tried three times to order a clothes dryer from Dick Smith. Unable to deliver to my address. Had to use a friend who lives in city. Not happy about this
... Read moreHi Stephen,
Thanks for your review and we appreciate your feedback.
... Read more Considering our warehouse's location, we are only able to offer delivery to postcodes within certain areas. If you are unable to get it delivered to your address, you may be able to get it delivered to a family or friend. To check the availability in the location, add the product to your cart and enter your postcode in the "Delivery options" box. The vast majority of our massive range is available Australia-wide and we hope this can be the case for all products in future. We thank you for your patience and understanding.
What's with Dick Smith First trial
I bought something online at Dick Smith. The next day I get an email stating "Your free FIRST trial ends on 6 Dec 2023 at 11:59pm. You will not be billed until after your free trial ends. After your free trial, your FIRST Membership will automatically renew and we'll charge your account $99.00 annually. You can cancel anytime from your Customer Dashboard.
I didn't ask for a FIRST membership. Are you allowed to "automatically" renew my "free" membership that I didn't ask for? I gave my credit card details to buy someone a gift at Xmas. That's all. Isn't it against common law that I have to go back online to cancel something I didn't sign up for? ACCC? Consumer Guidelines?
Tricked me into paying $99 extra
They trick you into joining a “cllub” that bills you i $99 a year. This is sneaky and underhand and should bevillegal.
Hi there,
Thanks for your review.
... Read more We'd like to help sort this out for you. If you have an existing correspondence with our help centre, can you please private message us what your ticket reference number is as well as the order number for the $99 charge? We'll be more than happy to look into this for you. We look forward to hearing back.I was able to cancel my “membership” only after searching the web for “Dick Smith Ripoff” and similar. You KNOW you are deceiving customers and you KNOW many are complaining and giving you lousy reviews so WHY DONT YOU STOP????
Hi there,
We do appreciate the time you've taken to leave us some feedback.
... Read more As we are constantly striving to improve, your feedback is greatly appreciated and we will be sure to note this down for future improvements. In the meantime, if you require any further assistance, please don't hesitate to submit a query via our Help Desk -https://help.dicksmith.com.au/s/.
Charged me with $99 without my consent!
Just now I saw on my bank account I have been deducted $99.00 without my consent. I did bought a $30 item online and it required me to register on their website. Item came but after a week, this charge took place. After searching apparently, it was said that I applied for being a member of Kogan First. NEVER do I wanted to be a member. I hope you return my HARD earned money back. Very dissapointed. Please do something about this.
Hi there,
Thanks for your review.
... Read more We've managed to locate your existing correspondence with our Help Centre and we can see that our Customer Service Representative is further assisting you with your request for a refund and has been able to resolve your query. Should you have any questions or concerns, please don't hesitate to reply directly via your case #16809137.
Charged for bogus Kogan subscription that I never agreed to
I purchased a teddy for my kid (which hasn't even been received) and was charged for a $99 subscription that I never even added to my cart. There are no numbers to call and impossible to get support. When you send an email request for assistance the response is simply they will 'get back to you as soon as they can'
Don't waste your time or your money
I am planning on lodging a complaint with ACCC
... Read moreHi there,
Thanks for your review and we appreciate your feedback.
... Read more We've managed to locate your existing case #16807650 with our help centre and we can see one of our customer service agents is currently looking into this claim and should be in touch shortly. Unfortunately, we currently do not accept inbound calls, however, you are welcome to request this with our help centre if you'd prefer a phone call in your query and one of our customer service agents will arrange to call you back! In the meantime, if you need further assistance, please don't hesitate to private message us and we'll be happy to assist!Find out how Dick Smith compares to other Electronics & Computing Shops
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Misleading- $99 subscription charged!
Like other people have commented here I was signed up to a Kogan first subscription after I had purchased something from Dick Smith. I had no intention of entering into such a subscription and I would never use it.
I have emailed Dick Smith Customer Service and I expect a Refund without delay. If this doesn’t happen I will contact everyone here who has been charged the subscription amount and I will contact Consumer Affairs, the Ombudsman and A Current Affair. This behaviour is unethical and creating hardship for people in these tough economic times.
Hi Christie,
Thanks for your review and we appreciate your feedback.
... Read more We'd like to help sort this out for you. Can you please private message us with your ticket reference number as well as the order number for the $99 charge? We'll be more than happy to look into this for you. We look forward to hearing back and sorting this out.
Very sneaky
I was signed up to a $99 FIRST plan without knowing when making a purchase - which seems to have happened to quite a few people reading through the reviews here. Attempting the cancel the FIRST subscription does not work when moving through the suggested motions. The only option they allow is to “keep subscription and benefits” when you click “cancel subscription”.
I have contacted the help desk days ago and followed up but still no response.
Really icky tactic to wrought unsuspecting people out of $99, especially those who may not be super computer savvy.
Sort it out.
Ticket number is attached the this review.
Hi there,
Thanks for your review.
... Read more We've managed to locate your existing correspondence with our Help Centre and a follow-up has been sent via your case #16789555. Please be assured that one of our customer service representatives will be getting in touch with you shortly to rectify this matter. We thank you for your patience and understanding during this query.
No Customer Service
Ordered product last week have had no confirmation. I have emailed Customer Services twice, no response.
Hi Jennifer,
Thanks for your review and for raising this matter to us.
... Read more If you have an existing correspondence with our help centre, can you please private message us what your ticket reference number is as well as the order number? We'll be more than happy to look into this for you. We look forward to hearing back from you.Find out how Dick Smith compares to other Electronics & Computing Shops
Know better, choose better.
Don't buy items from Dick Smith
I ordered a brand new iphone X as advertised and was expecting a brand new iphone as mentioned in the Dick Smith website, but received a faulty, old iPhone and had to go through hell. I couldn’t even switch it on. I contacted Apple support and they couldn’t resolve this and they advised me to take it to an Apple store, which I did. There they found out that this phone is not brand new.
Then I sent back the phone as Dick Smith advised and received a replacement phone.
I was sent a replacement phone, replacing non-brand new, non-working iphone
... Read more, but I again received a faulty, old iPhone which does not even start. This was very disappointing to have continuously sending faulty phones, which I though Dick Smith is a genuine and reliable online seller. When I put the iPhone to charge as soon I received for hours it doesn’t even startup. I contacted Apple support and they couldn’t resolve this and they advised me to return the phone to the seller. To my surprise, that phone was not a new phone as well. After going through all the hassle, Dick Smith just offered me a refunding option even without consulting me on that. As a courtesy, DS didn't even offer me available options and also, I was expecting a brand new working phone as mentioned in the returned product as well. Going through this bad experience twice, I would never recommend anyone to buy from Dick Smith, they are scamming customers. DonHi there,
Thanks for your review.
... Read more We'd like to help sort this out for you. If you have an existing correspondence with our help centre, can you please private message us what your ticket reference number is as well as the order number? We'll be more than happy to look into this for you. We look forward to hearing back and to having this sorted out for you.
Not consented to $99 membership.
Ive been signed up for a $99 yearly membership without my consent after I ordered a couple of items. I tried to cancel but even this option doesnt seem to work. If anyone can tell me how to cancel my membership before Im charged I would appreciate it. This is deceptive business practice. Also Ive suddenly been getting lots of emaiks from Kogan which Im not interested in. Im told Kogan and Dick Smith are now connected.
... Read moreHi there,
Thanks for your review.
... Read more We appreciate the time you've taken to raise this with us. We've managed to locate your existing correspondence with our Help Desk and a follow-up has been sent to your case #16789566. Please be assured that one of our customer service representatives will be getting in touch with you shortly. We thank you for your patience and understanding during this query.
first membership
I specifically unticked the first membership tick box after reading about how they sneakily charge their customers even after that I was charged 99$ without my consent. i demand a refund
... Read moreHi there,
Thanks for your review and we appreciate your feedback.
... Read more We'd like to help sort this out for you. If you have an existing correspondence with our help centre, can you please private message us with your case reference number as well as the invoice number for the $99 charge? We'll be more than happy to look into this for you. We look forward to hearing back and sorting this out.- Prev
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Details
| Category | Online Shops and Electronics & Computing Shops |
|---|---|
| Free Standard Shipping Minimum Order Amount | $0 |
- ABN: 39611240067
Extra Information
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Hi Billy,
Thanks for your review and we appreciate your feedback.
... Read more We've managed to locate your existing case number 16864934 and we can see the seller has responded to your query. If you need further assistance, please feel free to private message us and we'll be glad to assist!