Dick Smith
- dicksmith.com.au
- ✓ Verified company
2,152 reviews · Statistics
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As of May 2016, Dick Smith has been acquired by Kogan.
Reviews
a tangled web trying to ask questions on product
Tried to contact someone Anyone at dick smith store as prices were good but after searching gave up!
but admit I'm not very tech savvy, especially with scammers i gave up
went elsewhere, now they contact me because the item is still in the cart
now you contact me, sorry purchased elsewhere
lost order of apricot seeds
this is my second order because i have not received the first order as i need the product urgently
... Read moreAuthor stated being incentivised for this review
Hi Farouk,
We've received your private message and sent you a response.
... Read more Please get back to us there with the requested information and rest assured, we'll do our best to assist you further. We look forward to hearing back and to having this sorted out for you.
Quartz clock movement
Your pricers for clock movements are good, but the more I order the more delivery went up they are small and all could be put in a small box. The product cost $45 all up but the delivery is $40 its ridiculous. I won't be shopping with you guys if this is the case from now on ....
... Read moreHi Jon,
Thanks for your review.
... Read more We appreciate the time you've taken to leave us some feedback. We will be sure to note this down for future improvements. In the meantime, if you require any further assistance, please do not hesitate to get in touch with our help centre by submitting a query here: https://help.dicksmith.com.au/s/
Ok got my $99 refund back
Ok, got my refund but still dont trust them anymore
Hi Nic,
Thanks for getting back to us and we're glad to hear that the issue has been sorted out.
... Read more We appreciate the time you've taken to leave us some feedback. We're always looking for ways to better our service, and your feedback is an invaluable part of that process. If you require any assistance in the future, please do not hesitate to get in touch, we're always happy to help.
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Scam never again
Same as all other people, scammed with $99 subscription fee and no response from support.
Trying to escalate through paypal, next step is ACCC
Update: after publishing it here I now received a refund.
Hi there,
Thanks for your review and we appreciate your feedback.
... Read more We'd like to help sort this out for you. If you have an existing correspondence with our help centre, can you please private message us with your ticket reference number as well as the order number for the charge? We'll be more than happy to look into this for you. We look forward to hearing back and sorting this out.Just posting this update, refund is now received, thanks although I had to chase it up a bit
Hi there,
Thanks for the update.
... Read more We're glad to hear that the issue has been sorted out. If you require any assistance in the future, please don't hesitate to let us know, we're always happy to help.
Updated- Dodgy first membership
I bought a cheap phone case and 2 weeks later charged 99 AUD for a "first" membership, and I am not interested in signing up to that.
No need to say, I am not happy about this. And already contacted Dick Smith customer centre.
I will have to cancel my card to raise a dispute with the bank, but if Dick Smith does not fix this ASAP I will do that. And contact ACCC too.
Update:
The customer centre swiftly replied and they refunded the 99$ in a few days. I am happy with how responsive they were. I think they need to highlight this membership better during checkout, and probably charge membership fee monthly instead of a bulk yearly payment so people do not feel ripped off.
Hi Hakan,
Thanks for your review and we appreciate your feedback.
... Read more We've managed to locate your existing ticket with our Help Centre and this concern has been escalated to our customer service team. One of the team should be in touch with you shortly to assist you with your claim. In the meantime, if there is anything else we can assist with, please don't hesitate to private message us.
Also had 1 years subscription deducted.
I too had used this for first time and realised I had also had $99 deducted from my card. I was totally confused about 14 day free trial and still had extra money taken from my card at time of purchase of my item.
I had written a review and had it sent for mediation with Dick Smith. I was pleasantly surprised with the communication from the Help Center. After several emails to and fro I was promised a refund which was returned to my card within days.
So try it with a polite attitude and it may work out.
Unfortunately I do not make a habit of r
Hi John,
Thanks for your review and we appreciate for taking the time to leave us some feedback.
... Read more We've managed to locate your existing correspondence with our Help Centre and we can see that our support agents have already resolved this issue for you. With that being said, if you require any further assistance, please do not hesitate to get in touch!
Careful with "refurbished" goods.
I was on the market for a new phone & i wanted to get the latest model i could, so i grabbed the S22 ultra. I saw it was on sale for a bargain of $900. I ensured that i clicked "New" on the side before i went to purchase the phone.
When it arrived i noticed it was not in the samsung packaging and it was a little bit scuffed. (The pen isn't even correct i think) so i felt they must have sent me the wrong one by mistake, i double checked on the site- hidden in the Desc (You need to click it) in bold at the end is "he device is professionaly refu
... Read morerbished prior to being made available to you."..Well isn't that the point of clicking "new" and "refurbished" to the side? I'm deciding to keep the phone, I feel this is an error in their sites design that kinda tricked me a little bit, but this has taught me a lesson of ensuring in the fine print what i am purchasing is new.
Hi Nathan,
Thanks for your review.
... Read more We appreciate the time you've taken to leave us some feedback. If you prefer to make a claim, please do not hesitate to get in touch with our help centre by submitting a query here: https://help.dicksmith.com.au/hc/en-us Otherwise, we can assist in submitting a query on your behalf. Please private message us with your preferred email address, contact number and order number.
Purchas of 2 books
When ordering said if I signed up for news letter would get $5 off first order at check out . This was not honored
Hi Garry,
Thanks for your review and we appreciate your feedback.
... Read more If you have an existing correspondence with our help centre, can you please private message us with your ticket reference number as well as the order number? We'll be more than happy to look into this for you. We look forward to hearing back and sorting this out.Find out how Dick Smith compares to other Electronics & Computing Shops
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Dick Smith must be Kogan
Check prices on both sites. Dick Smith worked out cheaper, even if they changed the delivery price for express from $2 to $10 when you have paid through paypal and return to checkout. Lets hope dick smith is better at delivery as well. I forgot to buy extra cleaning pads so hope they get back to me before sending out the unit. Product not recieved yet but will add further comments to when I get it.
... Read more
Delivery? That's not delivery.
I received a text out of the blue to say my item would be dropped off in town. No sender, nothing about who the parcel is from or who it was for. Could have been a scam. I asked who they were. Very abrupt answer - toll. Finally worked out it was from Dick Smith. Additiinally, that drop off point is 20 minutes drive away for me. That is not what I call 'delivery', considering I paid $16.99 for it, and now I have to drive into town and waste half my afternoon. BTW, AusPost delivers to my mailbox at the end of my driveway. Not happy. And I think
... Read moreI should have been informed at point of sale. Additiionally, the cust contact section which only offers choices before continuing to the next step, should offer "other" as a choice if the other choices don't apply. Very unuser friendly. I therefore couldn't fill out my feedback on the site. And since Kogan took over Dick Smith there's been no activity on the Facebook page to message there.Hi Gael,
Thanks for your review.
... Read more We would like to apologise for your recent delivery experience with TIPC. We can assure you this is not a common occurrence, and we work hard with our courier partners to ensure all our orders are delivered quickly and safely. We appreciate the time you've taken to leave us some feedback. In the meantime, if you require any further assistance, please do not hesitate to get in touch with our help centre by submitting a query here: https://help.kogan.com/hc/en-usJust received a text that my item has just been delivered to me, in my suburb. That is a lie. It's 15klms away. That is NOT delivered.
Hi Gael,
Please private message us your preferred email address and contact number and we'll be happy to create a ticket for you. This will put you in touch with our customer service team.
... Read more We look forward to hearing back and apologies for any inconvenience caused.
Good fast service
Excellent product very fast delivery time frame. Items ordered are of quality construction.
... Read moreHi Lesiate,
Thanks for your review.
... Read more We appreciate the time you've taken to leave us some feedback. As we are constantly striving to improve, your feedback is greatly appreciated. In the meantime, if you require any further assistance, please do not hesitate to get in touch with our help centre by submitting a query here: https://help.kogan.com/hc/en-usFind out how Dick Smith compares to other Electronics & Computing Shops
Know better, choose better.
Will my order ever be processed?
Currently waiting on wireless earbuds that have been 'ready for processing' for over a week now... wondering if I'll ever get them
Hi Ava,
Thanks for your review.
... Read more We're sorry to hear about the delays with your order. It is important to us that our customers receive their orders in a timely manner and it's unfortunate that this occurred. Moving forward, we'd like to help sort this out for you. If you have an existing correspondence with our help centre, can you please let us know what your ticket reference number is as well as the order number? We'll be more than happy to look into this for you. We look forward to hearing back and apologies for the inconvenience caused.
It must become easier to get support!
I did order some merchandise and I received an email that the goods were on their way to us. I tried to contact the carrier and Dick Smith and I did not get any proper answer. We spent a few days waiting at home to make sure, but there is still no indication of when the goods finally arrive.
We did in the end a part of the order and after numerous emails and phone calls managed to get the rest of the delivery.
I believe that the delivery process needs to be improved to reduce frustration.
When I was finally able to talk to a human being, the people from Dick Smith and the transport company were friendly and polite.
Hi there,
Thanks for your review.
... Read more We appreciate the time you've taken to leave us some feedback and we'll be more than happy to note this down for future improvements. If you require any further assistance in the future, please do not hesitate to get in touch with our help centre by submitting a query here: https://help.dicksmith.com.au/hc/en-us Please do not hesitate to get in touch if you require any further assistance.
Not entirely Happy
On the 15th of march I ordered a transparent breathable carry/travel bag for My hand raised cockatiel Jewel and It didn't arrive untill yesterday 5/4/22 and to be honest the only reason why I have given 3 stars is because my purchase actually turned up. Otherwise everything else I'm totally unhappy with. For a supposed Australian company like Dick Smith I expected my delivery with in a few days instead of weeks. There was no way to personally speak to anyone about my order and its delivery progress. No ETA on delivery and if you wanted to ask a question all your answers came with a stupid bott honestly get more service from Aus Post Not Happy .
... Read moreHi Louise,
Thanks for your review and we apologise for the delay in getting back to you.
... Read more We're sorry to hear about the delays with your order. It is important to us that our customers receive their orders in a timely manner and it's unfortunate that this occurred. Moving forward, we will pass on the relevant feedback to our team and if there's anything further you'd like for us to review or address, please feel free to private us with the relevant details and we'll do our best to help sort this out.- Prev
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Details
| Category | Online Shops and Electronics & Computing Shops |
|---|---|
| Free Standard Shipping Minimum Order Amount | $0 |
- ABN: 39611240067
Extra Information
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Hi Paul,
Thanks for your review.
... Read more We appreciate the time you've taken to leave us some feedback. In the meantime, if you require any further assistance or if you have any questions, please do not hesitate to get in touch with our help centre by submitting a query here: https://help.dicksmith.com.au/s/