Direct Flights Questions & Answers

Prior to contacting the ombudsman, who in management can I talk with? Looking for a solution

I've been chasing you guys (after you ignoring my emails of falsely promising to get back to me ASAP) now for 2 and a half weeks regarding refund for the tickets you sold me with now defunct airline (over $1,300). As a long term (till now satisfied) customer (I have been purchasing several times from you over the number of years) I find this appalling and I would at least expect you keep me posted about the process, next steps etc. I hope I will be hearing from you at some stage.

What are you asking for me to send a picture of my card details or my passport? There are many companies that operate online only and they have never asked for this as you have, claiming that to be the reason why

My wife requires assistance boarding and departing from the plane as she has to use a mobile walker and can’t use stairs can this be arranged.

I came to the end of my booking and as I went to pay it said "sorry your booking is not confirmed, we will contact you soon to re-book" What would the reason be for this? I have tried to call the number given, but the line went dead after being on hold for over 40 minutes.

Hello Direct Flights,

I have yet to received my etickets for a flight I booked in May. My flight is in 5 days. I cannot get through to your team via phone, email, or any other method.

Any thoughts? Thank you, Trevor Price

Hello Direct Flights,

I have not received my etickets and my flight is in 5 days. Thank you

Hi guys. We had trouble ordering two identical flights for two people with two credit cards and then linking the bookings as we are travelling together. For example 2 same sex partners travelling together both with different last names want to use two separate credit cards. We found that we had to re-log into your site from a different web browser in order to be able to get the same tickets and flights for the second partner using a separate credit card and then can’t link the bookings. Any help?

It has been bought to my attention that China Southern Airlines are no longer flying into Cairns ....how will the affect my booking in October....should I try and find another flight ..Barry Philip

Hi I've just booked some tickets to Vietnam with China Southern can't seem to check on their site for our tickets could you please assist us with this.
Thank you

If I have to cancel do I loose my payment?

PNR KD43AO service on line was perfect and price competitive. My wife passport number was missing in the flight segment, is it OK?

Hi do we require 2 separate E tickets for Husband/Wife when it only has Husband's name on ticket?

Hi Team,

I have booked tickets arnd March and is a round trip.Wanted to switch over the dates of my return by a week and need assistance on the same.

Is it possible to select your seat if booking through Direct Flights?

I am trying to reach your line, I either don't get anyone answering me on the other end if so I can barely hear the customer service voice. He keeps hanging up the line. Very rude! I made a booking last night, however, it was unsuccessful due to my long name?? This has never happened when I booked directly with the airline, and now I have to pay $35 extra for an alternate flight??? Please assist, I am very frustrated- This is my first time booking through your website.

Sorry, but I’ve never been asked before to send a photo ID during booking process, so will not do this this time. Will service fee be also included in your refund?

Hi, I had booked a flight from London Stansted Airport to Lourdes, France with my wife.Our flight is on 11th of June/18 and be back on the 15th.Our reservation.booking number is BQT32C . I inadvertenly entered Helen Descutido instead of Helen Grace Descutido as that's her complete name appearing on her passport.I emailed support@directflights after about 12 hours after i booked but im still waiting for the second reply as its already 22:40 of friday.I called the number given by directflights and i left a message as its replied by answering machine due its already 2300.Im quite concerned that I migh be charged with additional fee for this small mistake I made. My email address is [email removed]. Please help. Thank you. Respectfully yours, Julius Descutido.

If I'll book a tickets from your page do I have send you a photocopy of my ID ??

Just booked a flight to the tune of about $2000 and paid in full. However they're asking me for a copy of my passport. Is this a scam?