Drymaster Carpet Cleaning (page 3 of 10)
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Hey guys!
I want to say a massive thank you for going above and beyond for my cleaning today. It has come up immaculate. I have VERY high expectations and you have certainly meet mine. Ever cent was worth it.
Having moved into a rental property recently was really unhappy with condition of the carpets although told they had been cleaned prior to me moving in. Arranged for Drymaster to do them for me and boy oh boy am I thrilled with the results. Was told by Brett that not all stains would come out but honestly apart from permanent ink and a few "rust" coloured stains he managed to remove all the sticky glue spots and other marks. Carpets smelled so fresh when finished.
DEFINITELY WOULD USE AGAIN.
Thank you so much.
Hi Mrs LF, thank you for your review. I was talking to Brett this morning regarding your job and he informed me that yes there are a couple of permanent stains in your carpet.
I have passed on your re...
- 2 reviews
Didn’t expect such great results! Mattress is fresh and spotlessly clean. Very friendly and professional service. Initially thought the quote of $105 was a bit on the high side but the value is there. Highly recommend.
Hi Denise, thank you for your review. We are pleased to hear you were happy with the mattress clean.
Excellent service, great cleaning result and for a very affordable price. We will use Drymaster again and would not hesitate to recommend to friends and family. Rang to let us know they were running late.
Hi Grace, thank you for taking the time to leave your review and recommending Drymaster to others.
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Our lounges and rug are like new again! They did a wonderful job and used all their tricks to remove the stains. They were kind and informative - can’t fault them.
Hi Kathleen, I will pass on your comments to our technician Ken. Thank you for leaving your review.
John arrived on time, understood our problem immediately and got to it. The service was friendly and efficient. The results were better than we'd hoped for. We'll use Drymaster again for sure!
Hi Robyn, thank you for your review and recommending Drymaster to others. I have passed on your review to John.
Indeed it was a great job. I am really satisfied with their service. Carpets and sofa smell so fresh and clean. I will use the service again and recommend to others.
Hi Clementina, thank you for your review and recommending Drymaster to others.
Fantastic service, quick response and did a wonderful job. Price was fantastic. Paid over the phone and was receipted to my email within minutes. Dont look anywhere else these are the people you are after
Hi Andrew, thank you for your review and recommending our service to others. I will pass on your comments to our technician Ken who serviced your premises.
I needed two large couches, ten dining chairs and a rug steam cleaned - most of which had never been cleaned before. The price I was quoted was reasonable and did not change. Accepted credit card or cash. Josh and his colleague were great communicating with arrival time in the lead up and arrived ready to go. They did a great job, cleaned up as they went and the difference cleaning made to my furnishings was incredible. Would highly recommend this service.
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- 2 reviews
Consistently Great Service, I have used these guys for many years.
great communication and on time.
Professional and friendly
My Carpets come up like new, stains gone.
Very very happy, highly recommend to anyone.
Hi Kaz, thank you for recommending us to others and thanks for leaving your review. We are pleased to hear you were happy with our service.
I booked to have my carpets cleaned just before Christmas 2022 & Found my technician to be a friendly person.
I have to admit I was very surprised that it took him the same time to complete my whole house, as it did me, to simply vacuum.
Upon completion, after glancing at each room, I mentioned to technician that I expected them to come up much better & that I was not satisfied with results. One particular stain I told him I didn’t expect to come out, but knew the rest were simply household day to day marks. Asking him to repeat procedure on ...
- +1
Hi Sarah thank you for your half truth review. As you well know you waited till one month after your carpets were originally cleaned until you emailed me your complaint. We do guarantee our work but t...
Read morehis does not extend to permanent stains. Our website clearly states we will return and clean any areas of concern free of charge up to 14 days from the original clean. No stalling tactics were used to resolve your complaints and I have records of all emails sent to you. The only delay was the technician that cleaned your carpet had not returned to work until January the 13th and I was waiting for his written report. You have a copy of the written report which is as follows: As discussed, this job was Booked in at 10am on Friday 29 Mayember 2022. Kevin advises the following in relation to this completed job:I have my flat cleaned every 6 months, always feels like new afterwards. Brett is prompt, professional and hard working. When we've had the inevitable stain, he's always gone the extra mile to clean it up.
Great result and very happy. I'm always happy to recommend Brett.
Hi Ian, thank you for your review regarding our technician Brett. We are pleased to hear you were happy with our service.
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We needed some cleaning and deodorizing of our carpets on the stairs and the hall from pets. The fellas were running a little late but contacted me before the appointment and that was great. They did a great job of the carpets and i also asked if they could do our rug, and that came up beautiful.
The boys were very polite and respectful, did their jobs in good time and were friendly! a good experience and i will use them again!
Hi Shr, thank you for leaving your review. We are pleased to hear you were happy with the drymaster service.
- 12 reviews
- 5 likes
Overall, I was happy with the clean. Old stains were removed or lightened to the point where they are almost invisible. (The carpet is light-coloured and 12 years old.) Carpets feel and smell clean. I did a thorough vacuum beforehand and that seems to have made all the difference to removing dust from the carpets. The steam clean removed most residual dust. (I vacuumed again once the carpet was dry.) There was a problem with one stain re-appearing, and John returned the next day to assist. Customer service is what I expect, better than many businesses today.
Hi C. Anderson, thank you for leaving a review. Thanks for understanding that some permanent stains are impossible to remove but we always try our best with the lastest chemicals and techniques available to us.
We had John and he was amazing, not only was he friendly but his clean was perfect. Will definitely be using John again for our cleans. Thank you again John!
Hi Sandy, thank you for leaving your review for our technician John. Please to hear you were happy with his work and I will pass on your comments to John.
- 3 reviews
Excellent booking staffers, I was booked in for next day to my call! Josh was bang on time. Both he and his assistant were polite, in uniform and Josh was knowledgeable and informed me about the carpet type and process used. There was no residual chemical smell, carpets dried in the time Josh advised and both men worked carefully and offered to help with heavy chairs. My carpets are a pale peach wool so a nightmare to keep reasonably clean. Josh did a thorough job and improved even stubborn marks from tread in doorways and near the sofa. The carpets are fresh, soft and MUCH brighter. I shall certainly recommend you and also use your services again next year. Thankyou all.
Hi Clare, thank you for your glowing review for our technician Josh. I will pass on your comments to the booking staff and Josh.
They answered the phone, even during the holiday period, took my details and promptly called me back. Pricing was competitive and accurate. They came out straight after the holidays and did a great job too.
Hi Aaron, thank you for leaving a review for our technician Ken in Canberra. Pleased to hear you were happy with our service.
- 2 reviews
- 1 like
Carpet cleaning was done good. No complaints about that. $140 worth spending.
But we had asked for tile & Grout cleaning as well. They charged $150 for the 2 bathrooms. But just the floors were cleaned not the tiled shower walls, skirtings, etc. They did n't say that only floors would be cleaned and nothing else. We had paid them $150 for spraying soapy water on the floors ...I would say plain waste of money!!!
Hi Raj, we are happy to hear you were happy with the carpet cleaning part of this job. If you are going to leave a review it would be great if it was factual. Every single job is discussed and quoted ...
Read morebefore we start and your job was no different. We discussed and quoted your job and got approval from you before work commenced. The tile and grout area was measured and explained to you that it didn't meet the minimum m2 hence the price being $150.00. You accepted the price and work continued. It was also definitely discussed on site that we don't clean the walls and only clean tiled flooring. This is also explained on our website and our videos. As always if a customer is unhappy with any of our work we gladly return and re clean the job free of charge. Your comments on a bit of soapy water is incorrect. We prespray the tile and grout with a pre spray agitate the cleaning agent then use a high speed tile spinner with pressure and vacuum as per this video: https://www.youtube.com/watch?v=z93JBmwhLtw Don't you think it would have been better to tell the technician Chris that you don't accept the tile and grout cleaning part of the job and we would have been more than happy not to proceed rather than have to defend a review that is riddled with inconsistencies. Happy new year to you.You are trying to divert what I said. I did not dispute the price of $150. I said it is utter waste of money.
No, we were not told that you don't clean the walls. If you had informed it onsite or in ...
- 3 reviews
On time, quality service and cost effective.
Great care taken when carrying out service.
Perfect for fabric furniture, steam cleaning, washing.
Would recommend to anyone and would use them for their service again.
Hi David, thank you for your review regarding our technician Andy. We are pleased to hear you were happy with the service he performed at your premises.
Daniel attended our house for tile and grout cleaning and outdoor pavers. His manner was cheery, nothing was a problem and he was very professional and efficient. I would use him again and also refer him to our friends.
Hi Marg, thank you for leaving your review for our technician Daniel and recommending Drymaster to your friends.
John was very quick, professional and the price was competitive! Was able to come much quicker than major competitor and I didnt have to speak to a call centre. I wouldnt hesitate to book again
Hi Laura, thank you for leaving a review for our technician John. I will pass on your comments to him.
Wonderful reliable service from booking onwards.. including communication before arrival. Special effort taken with stains..with great results! Wish I had before photo of our daughters old room..it looks great now!
Hi Catherine, great to hear you were happy with the Drymaster service. Thanks for leaving your review and I have passed on your comments to our technician Mike.
A habitual cheap skate, I have tried many other carpet cleaning companies which were just that bit cheaper than DryMaster but always had some little disappointment with the service. So I decided to spend just that but more to see what the difference was, and wow. They really helped lift some stains out of my carpet and even removed a stain my cat had accidentally left on the couch that I had given up on!
This is the second time Ive used them, and will definitely continue using them!
Hi Becky, we are pleased to hear that you are happy with the Drymaster Pet stain treatment process. Thank you for leaving your review and recommending us to others.
- 2 reviews
Came on time and did a great job. Sam explained everything and I would highly recommend him and would definitely use him again Thank you for doing a good job
Hi Doreen, I have passed on your comments to Sam. Thank you for leaving your review.
Our carpets are 10 years old and were badly stained, so was our lounge suite. Ken did a really amazing job, the carpets look really great again and our lounge looks good as new. The carpets were almost dry when the guys were finished which was a bonus, and the attention to detail was really appreciated.
Hi Lisa, thank you for leaving your review and recommending Drymaster to others. I will pass on your comments to Ken the technician who serviced your premises.
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Hi Tiffany, thank you for leaving your review and we are pleased to hear you are happy with our service.